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51 Results

  • Home Health Sales Certification (Arlington)

    Includes a Live In-Person Event on 08/23/2022 at 8:00 AM (EDT)

    The Center for Excellence sales training certification workshop empowers home health sales representatives with the education, training, and certification they need to grow their agency with integrity. Top leaders in the home health industry facilitate our sales training workshops; they are learner-centered, dynamic, and collaborative. We leverage our expertise to expand your industry knowledge, communicate value, build partnerships, and increase quality referrals to give you a competitive advantage.

    This two and a half day workshop will focus on improving your sales techniques and growing your agency census with integrity. This is a hands-on, skill-based workshop that is focused in on the Home Health industry and has a tailored approach to increasing referrals. Successful completion of the workshop and testing results in your certification as a CHAP Center for Excellence Certified Home Health Sales Professional (CHHSP). 

    Join us on Tuesday, Wednesday, & Thursday Aug 23-25, 2022 in Arlington, VA.

    Certification cost - $2499

    Register now - our workshops are small and space is LIMITED. 

    If you have additional questions, please email education@chapinc.org

    Stay at the lovely Hyatt Place just a 1/2 block from the training. Use this link to book using the CHAP discount: 

    https://www.hyatt.com/CHAP

    image

    Or stay at the Residence Inn located in the Courthouse Plaza, just steps from the CHAP office. 

    Use this link to book using the CHAP discount: https://www.marriott.com/event-reservations/CHAP

    image

    The CHAP offices and training space are located in the beautiful Courthouse area of Arlington VA. Our office is just 6 miles from Ronald Raegan Washington National Airport (DCA), 2 miles from Arlington National Cemetery, and 4 miles from downtown Washington DC. In addition, there are amazing dining and entertainment options within walking distance of the CHAP office and hotels.

    Great local shopping:

    image

    Beautiful neighborhood:

    image

    Great outdoor space right outside of the office:

    image

    Click here for a list of the 10 Best Local Restaurants

    image

    Easy 10-15 min Uber/Lift ride from DCA to the CHAP offices.

    image

    Or take a 30-40 min Metro ride for around $3

    image
  • Home Health Operator Certification (Arlington)

    Includes a Live In-Person Event on 06/21/2022 at 8:00 AM (EDT)

    The Center for Excellence operator training certification workshop empowers home health leaders with the education, training, and certification they need to grow their agency with integrity. Industry experts developed a program to give you all the tools you need for operational excellence with a goal of patient-centered care. Develop an effective framework to support your agencies' mission and purpose. The patients committed to your care will experience a better outcome with your enhanced knowledge and streamlined process.

    This two and a half day workshop will focus on giving you all the tools you need for operational excellence with a goal of patient-centered care. This is a hands-on, skill-based workshop that is focused in on the Home Health industry and has a tailored approach to increasing agency success. Successful completion of the workshop and testing results in your certification as a CHAP Center for Excellence Certified Home Health Professional Operator (CHHPO). 

    Join us on Tuesday, Wednesday, & Thursday June 21-23, 2022 in Arlington, VA.

    Certification cost - $2499

    Register now - our workshops are small and space is LIMITED. 

    If you have additional questions, please email education@chapinc.org

    Application for CE's will be submitted.

    Stay at the lovely Hyatt Place just a 1/2 block from the training. Use this link to book using the CHAP discount: 

    https://www.hyatt.com/CHAP

    image

    Or stay at the Residence Inn located in the Courthouse Plaza, just steps from the CHAP office. 

    Use this link to book using the CHAP discount: https://www.marriott.com/event-reservations/CHAP

    image

    The CHAP offices and training space are located in the beautiful Courthouse area of Arlington VA. Our office is just 6 miles from Ronald Raegan Washington National Airport (DCA), 2 miles from Arlington National Cemetery, and 4 miles from downtown Washington DC. In addition, there are amazing dining and entertainment options within walking distance of the CHAP office and hotels.

    Great local shopping:

    image

    Beautiful neighborhood:

    image

    Great outdoor space right outside of the office:

    image

    Click here for a list of the 10 Best Local Restaurants

    image

    Easy 10-15 min Uber/Lift ride from DCA to the CHAP offices.

    image

    Or take a 30-40 min Metro ride for around $3

    image
  • Hospice Operator Certification (Arlington)

    Includes a Live In-Person Event on 05/10/2022 at 8:00 AM (EDT)

    The Center for Excellence operator training certification workshop empowers hospice leaders with the education, training, and certification they need to grow their agency with integrity. Industry experts developed a program to give you all the tools you need for operational excellence with a goal of patient-centered care. Develop an effective framework to support your agencies' mission and purpose. The patients committed to your care will experience a better outcome with your enhanced knowledge and streamlined process.

    This two and a half day workshop will focus on giving you all the tools you need for operational excellence with a goal of patient-centered care. This is a hands-on, skill-based workshop that is focused in on the Hospice industry and has a tailored approach to increasing agency success. Successful completion of the workshop and testing results in your certification as a CHAP Center for Excellence Certified Hospice Professional Operator (CHPO). 

    Join us on Tuesday, Wednesday, & Thursday May 10-12, 2022 in Arlington, VA

    Certification cost - $2499

    Register now - our workshops are small and space is LIMITED. 

    If you have additional questions, please email education@chapinc.org

    Application for CE's will be submitted.

    Stay at the lovely Hyatt Place just a 1/2 block from the training. Use this link to book using the CHAP discount: 

    https://www.hyatt.com/CHAP

    image

    Or stay at the Residence Inn located in the Courthouse Plaza, just steps from the CHAP office. 

    Use this link to book using the CHAP discount: https://www.marriott.com/event-reservations/CHAP

    image

    The CHAP offices and training space are located in the beautiful Courthouse area of Arlington VA. Our office is just 6 miles from Ronald Raegan Washington National Airport (DCA), 2 miles from Arlington National Cemetery, and 4 miles from downtown Washington DC. In addition, there are amazing dining and entertainment options within walking distance of the CHAP office and hotels.

    Great local shopping:

    image

    Beautiful neighborhood:

    image

    Great outdoor space right outside of the office:

    image

    Click here for a list of the 10 Best Local Restaurants

    image

    Easy 10-15 min Uber/Lift ride from DCA to the CHAP offices.

    image

    Or take a 30-40 min Metro ride for around $3

    image
  • Hospice Sales Certification (Arlington)

    Includes a Live In-Person Event on 04/19/2022 at 8:00 AM (EDT)

    The Center for Excellence sales training certification workshop empowers hospice sales representatives with the education, training, and certification they need to grow their agency with integrity. Top leaders in the hospice industry facilitate our sales training workshops; they are learner-centered, dynamic, and collaborative. We leverage our expertise to expand your industry knowledge, communicate value, build partnerships, and increase quality referrals to give you a competitive advantage.

    This two and a half day workshop will focus on improving your sales techniques and growing your agency census with integrity. This is a hands-on, skill-based workshop that is focused in on the Hospice industry and has a tailored approach to increasing referrals. Successful completion of the workshop and testing results in your certification as a CHAP Center for Excellence Certified Hospice Sales Professional (CHSP). 

    Join us on Tuesday, Wednesday, & Thursday April 19-21, 2022 in Arlington, VA

    Certification cost - $2499

    Register now - our workshops are small and space is LIMITED. 

    If you have additional questions, please email education@chapinc.org

    Stay at the lovely Hyatt Place just a 1/2 block from the training. Use this link to book using the CHAP discount: 

    https://www.hyatt.com/CHAP

    image

    Or stay at the Residence Inn located in the Courthouse Plaza, just steps from the CHAP office. 

    Use this link to book using the CHAP discount: https://www.marriott.com/event-reservations/CHAP

    image

    The CHAP offices and training space are located in the beautiful Courthouse area of Arlington VA. Our office is just 6 miles from Ronald Raegan Washington National Airport (DCA), 2 miles from Arlington National Cemetery, and 4 miles from downtown Washington DC. In addition, there are amazing dining and entertainment options within walking distance of the CHAP office and hotels.

    Great local shopping:

    image

    Beautiful neighborhood:

    image

    Great outdoor space right outside of the office:

    image

    Click here for a list of the 10 Best Local Restaurants

    image

    Easy 10-15 min Uber/Lift ride from DCA to the CHAP offices.

    image

    Or take a 30-40 min Metro ride for around $3

    image
  • Home Health Operator Certification (San Diego)

    Includes a Live In-Person Event on 03/29/2022 at 11:00 AM (EDT)

    The Center for Excellence operator training certification workshop empowers home health leaders with the education, training, and certification they need to grow their agency with integrity. Industry experts developed a program to give you all the tools you need for operational excellence with a goal of patient-centered care. Develop an effective framework to support your agencies' mission and purpose. The patients committed to your care will experience a better outcome with your enhanced knowledge and streamlined process.

    This two and a half day workshop will focus on giving you all the tools you need for operational excellence with a goal of patient-centered care. This is a hands-on, skill-based workshop that is focused in on the Home Health industry and has a tailored approach to increasing agency success. Successful completion of the workshop and testing results in your certification as a CHAP Center for Excellence Certified Home Health Professional Operator (CHHPO). 

    Join us on Tuesday, Wednesday, & Thursday Mar 29-31, 2022

    Certification cost - $2499

    Register now - our workshops are small and space is LIMITED. 

    If you have additional questions, please email education@chapinc.org

    Application for CE's will be submitted.

    There are abundant hotel options in the downtown San Diego area. The training site is 0.1 miles away from the Manchester Grand Hyatt and the Embassy Suites by Hilton San Diego Bay Hotel.

    image
    image

    The Center for Excellence training center is located in the Marina District of beautiful San Diego! The temperate coastal climate, convenient airport, and local attractions make San Diego a great destination any time of year! 

    image

    The San Diego airport is less than 4 miles from our office and area hotels, an easy Uber/Lift or taxi ride.

    image

  • Home Health Sales Certification (San Diego)

    Includes a Live In-Person Event on 03/08/2022 at 11:00 AM (EST)

    The Center for Excellence sales training certification workshop empowers home health sales representatives with the education, training, and certification they need to grow their agency with integrity. Top leaders in the home health industry facilitate our sales training workshops; they are learner-centered, dynamic, and collaborative. We leverage our expertise to expand your industry knowledge, communicate value, build partnerships, and increase quality referrals to give you a competitive advantage.

    This two and a half day workshop will focus on improving your sales techniques and growing your agency census with integrity. This is a hands-on, skill-based workshop that is focused in on the Home Health industry and has a tailored approach to increasing referrals. Successful completion of the workshop and testing results in your certification as a CHAP Center for Excellence Certified Home Health Sales Professional (CHHSP). 

    Join us on Tuesday, Wednesday, & Thursday Mar 8-10, 2022

    Certification cost - $2499

    Register now - our workshops are small and space is LIMITED. 

    If you have additional questions, please email education@chapinc.org

    There are abundant hotel options in the downtown San Diego area. The training site is 0.1 miles away from the Manchester Grand Hyatt and the Embassy Suites by Hilton San Diego Bay Hotel.

    image
    image

    The Center for Excellence training center is located in the Marina District of beautiful San Diego! The temperate coastal climate, convenient airport, and local attractions make San Diego a great destination any time of year! 

    image

    The San Diego airport is less than 4 miles from our office and area hotels, an easy Uber/Lift or taxi ride.

    image

  • Hospice Operator Certification (San Diego)

    Includes a Live In-Person Event on 02/15/2022 at 11:00 AM (EST)

    The Center for Excellence operator training certification workshop empowers hospice leaders with the education, training, and certification they need to grow their agency with integrity. Industry experts developed a program to give you all the tools you need for operational excellence with a goal of patient-centered care. Develop an effective framework to support your agencies' mission and purpose. The patients committed to your care will experience a better outcome with your enhanced knowledge and streamlined process.

    This two and a half day workshop will focus on giving you all the tools you need for operational excellence with a goal of patient-centered care. This is a hands-on, skill-based workshop that is focused in on the Hospice industry and has a tailored approach to increasing agency success. Successful completion of the workshop and testing results in your certification as a CHAP Center for Excellence Certified Hospice Professional Operator (CHPO). 

    Join us on Tuesday, Wednesday, & Thursday Feb 15-17, 2022

    Certification cost - $2499

    Register now - our workshops are small and space is LIMITED. 

    If you have additional questions, please email education@chapinc.org

    Application for CE's will be submitted.

    There are abundant hotel options in the downtown San Diego area. The training site is 0.1 miles away from the Manchester Grand Hyatt and the Embassy Suites by Hilton San Diego Bay Hotel.

    image
    image

    The Center for Excellence training center is located in the Marina District of beautiful San Diego! The temperate coastal climate, convenient airport, and local attractions make San Diego a great destination any time of year! 

    image





    The San Diego airport is less than 4 miles from our office and area hotels, an easy Uber/Lift or taxi ride.

    image

  • Hospice Sales Certification (San Diego)

    Includes a Live In-Person Event on 01/25/2022 at 11:00 AM (EST)

    The Center for Excellence sales training certification workshop empowers hospice sales representatives with the education, training, and certification they need to grow their agency with integrity. Top leaders in the hospice industry facilitate our sales training workshops; they are learner-centered, dynamic, and collaborative. We leverage our expertise to expand your industry knowledge, communicate value, build partnerships, and increase quality referrals to give you a competitive advantage.

    This two and a half day workshop will focus on improving your sales techniques and growing your agency census with integrity. This is a hands-on, skill-based workshop that is focused in on the Hospice industry and has a tailored approach to increasing referrals. Successful completion of the workshop and testing results in your certification as a CHAP Center for Excellence Certified Hospice Sales Professional (CHSP). 

    Join us on Tuesday, Wednesday, & Thursday Jan 25-27, 2022

    Certification cost - $2499

    Register now - our workshops are small and space is LIMITED. 

    If you have additional questions, please email education@chapinc.org

    There are abundant hotel options in the downtown San Diego area. The training site is 0.1 miles away from the Manchester Grand Hyatt and the Embassy Suites by Hilton San Diego Bay Hotel.

    image
    image

    The Center for Excellence training center is located in the Marina District of beautiful San Diego! The temperate coastal climate, convenient airport, and local attractions make San Diego a great destination any time of year! 

    image

    The San Diego airport is less than 4 miles from our office and area hotels, an easy Uber/Lift or taxi ride.

    image

  • Virtual Home Health Accreditation Intensive

    Includes Multiple Live Events. The next is on 10/27/2021 at 10:00 AM (EDT)

    CHAP is excited to offer our customers a virtual version of our Accreditation Intensive. This event is for all of our customers regardless of what stage you are in of the accreditation process. In addition, the three day agenda makes it easy if you want to attend both Home Health and Hospice sessions: Day one - Hospice, Day two - Home Health & Hospice, Day Three - Home Health. This registration is for the full THREE day event.

    CHAP is excited to offer our customers a virtual version of our Accreditation Intensive. This event is for all of our customers regardless of what stage you are in of the accreditation process. In addition, the three day agenda makes it easy if you want to attend both Home Health and Hospice sessions:
    Day one: Hospice / Day two: Home Health & Hospice / Day Three: Home Health

    This registration is for Home Health only (Days Two & Three). If you would like to attend both events (all three days) please register for that event specifically (click here: Hospice & Home Health Intensive). 

    1. This event will focus on: 
    2. The accreditation process 
    3. The CHAP accreditation Standards 
    4. The most cited deficiencies 
    5. Strategies to implement to attain improved compliance within your own organization 

    This is an interactive and engaging learning opportunity for our CHAP Home Health Accreditation customers! Here are some comments from attendees of our last Intensive: "I loved it and look forward to more education and partnering with Chap to help us provide the best patient care" & "I loved the presentation, everyone was amazing. We learned so much and feel confident that we will be prepared for our site visit. It relieves anxiety related to the visit and I would highly recommend the training."

    Join us on Wednesday & Thursday, Oct. 27-28, 2021* starting at 10am each day. 

    *Prior to the live workshop, you will be required to complete a 1-hour on-demand course. This course will be available in mid-October and those registering prior to it's readiness will receive notification when it can be accessed in the content of this course.

    Training will take place via Microsoft Teams and attendance of the entire training event is required for CE's. 

    General price $799 - Partner priced at $599 

    Register by October 13th for an additional $50 discount. Registrations after 10/13/21 are not guaranteed to receive training materials in time for the event. 

    If you have additional questions, please email education@chapinc.org

    image

    Hospice and Home Health

     

    Presenter

    10:00 – 10:15

    Welcome to HH and returning Hospice

     

    10:15 -11:15

    Infection control                

    Bobbie Warner RN, BSN

    11:15-12:00

    Human Resource Management

    TBD

    12:00-12:15

    Breaks                                                  

    Bobbie Warner RN, BSN

    12:30-1:45

    Continuous Quality Improvement

    Bobbie Warner RN, BSN

    1:45-2:15

    Lunch

     

    2:15-3:15

    Emergency Preparedness

    Bobbie Warner RN, BSN

    3:15-3:30

    Break

     

    3:30-4:15

    Pandemic Recovery

    Bobbie Warner RN, BSN

    4:15-5:15

    Site Visit Process

    Bobbie Warner RN, BSN

     

    Total Contact Hours

    5.75

                                                                                                   

    Home Health

     

    Presenter

    10:00 – 10:15

    Welcome and Recap

     

    10:15-11:00

    Patient Centered Care

    Bobbie Warner RN, BSN

    11:00 -12:15

    Assessment, Planning and Coordination 

    Bobbie Warner RN, BSN

    12:15-12:30

    Break

     

    12:30- 1:00

    Financial Stewardship

    Bobbie Warner RN, BSN

    1:00 – 1:30

    Lunch

     

    1:30 -2:45

    Care Delivery and Treatment 

    Bobbie Warner RN, BSN

    2:45 – 3:30

    Leadership and Governance

    Bobbie Warner RN, BSN

    3:30-4:15

    Information Management

    Bobbie Warner RN, BSN

     

    Total Contact Hours

    5.25

    This event has 12 CE for Nursing Professionals

    Disclosure/Conflict of Interest

    This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation

    There are no conflicts of interest for any individual in a position to control content for this activity.

    How to obtain CE contact hours

    Criteria for successful completion includes attendance at the entire event (both days); participation in hands on activities, and completion of an evaluation.

    Participating in this workshop in no way guarantees the outcome of the accreditation process. The content is meant to help participants understand the accreditation process, learn common areas of deficiencies, understand how to gain compliance in the most commonly citied standards and utilize and implement the QAPI process. 

    This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

     There are no conflicts of interest for any individual in a position to control content for this activity.

     How to obtain CE contact hours:

     Criteria for successful completion includes attendance at the entire event (both days), participation in engagement activities, and completion of an evaluation.

    Bobbie Warner BSN, RN

    Director of Education, CHAP

    Community Health Accreditation Partner

    Bobbie Warner is a Registered Nurse who obtained her BSN from Eastern University. Bobbie has worked in the community health environment for over 25 years in multiple capacities. Her community-based career began with providing direct patient care for several years in home health, hospice and private duty. She has held multiple management roles in Administration, Education and Performance Improvement. Bobbie joined CHAP in 2009 as a Site Visitor; moved into the role of Director of Accreditation in 2015 and In March of 2020 Bobbie took on the role of CHAP’s Director of Education. She gets true enjoyment when witnessing the “light bulb” moment of a learner.


  • Virtual Hospice Accreditation Intensive

    Includes Multiple Live Events. The next is on 10/26/2021 at 10:00 AM (EDT)

    CHAP is excited to offer our customers a virtual version of our Accreditation Intensive. This event is for all of our customers regardless of what stage you are in of the accreditation process. In addition, the three day agenda makes it easy if you want to attend both Home Health and Hospice sessions: Day one - Hospice, Day two - Home Health & Hospice, Day Three - Home Health. This registration is for the full THREE day event.

    CHAP is excited to offer our customers a virtual version of our Accreditation Intensive. This event is for all of our customers regardless of what stage you are in of the accreditation process. In addition, the three day agenda makes it easy if you want to attend both Home Health and Hospice sessions: Day one: Hospice / Day two: Home Health & Hospice / Day Three: Home Health

    This registration is for Hospice only (Days One & Two). If you would like to attend both events (all three days) please register for that event specifically (click here: Hospice & Home Health Intensive). 

    1. This event will focus on: 
    2. The accreditation process 
    3. The CHAP accreditation Standards 
    4. The most cited deficiencies 
    5. Strategies to implement to attain improved compliance within your own organization 

    This is an interactive and engaging learning opportunity for our CHAP Hospice Accreditation customers! Here are some comments from attendees of our last Intensive: "I loved it and look forward to more education and partnering with Chap to help us provide the best patient care" & "I loved the presentation, everyone was amazing. We learned so much and feel confident that we will be prepared for our site visit. It relieves anxiety related to the visit and I would highly recommend the training." 

    Join us on Tuesday & Wednesday  Oct. 26-27, 2021* starting at 10am each day. 

    *Prior to the live workshop, you will be required to complete a 1-hour on-demand course. This course will be available in mid-October and those registering prior to it's readiness will receive notification when it can be accessed in the content of this course.

    Training will take place via Microsoft Teams and attendance of the entire training event is required for CE's. 

    General price $799 - Partner priced at $599

    Register by October 13th for an additional $50 discount. Registrations after 10/13/21 are not guaranteed to receive training materials in time for the event. 

    If you have additional questions, please email education@chapinc.org

    image

    Hospice Day

     

    Presenter

    10:00-10:15

    Welcome and Housekeeping

     

    10:15-11:00

    Hospice Inpatient Care

    Bobbie Warner RN, BSN

    11:00 – 11:45

    Care to Residents in a Facility

    Bobbie Warner RN, BSN

    12:00– 1:15

    Hospice Assessment, Care Planning and Coordination

    Bobbie Warner RN, BSN

    1:15 -1:45

    Lunch

     

    1:45-3:00

    Care delivery and treatment 

    Bobbie Warner RN, BSN

    3:00 – 3:15

    Break

     

    3:15 – 4:00

    Hospice Leadership and Governance

    TBD

    4:00 – 4:45

    Hospice Patient Family Centered Care

    Bobbie Warner RN, BSN

    4:45-5:30

    Hospice Information Management

    Bobbie Warner RN, BSN

     

    Total Contact hours

    6.25

     

    Hospice and 

    Home Health Day

     

    Presenter

    10:00 – 10:15

    Welcome to HH and returning Hospice

     

    10:15 -11:15

    Infection control                

    Bobbie Warner RN, BSN

    11:15-12:00

    Human Resource Management

    TBD

    12:00-12:15

    Breaks                                                  

    Bobbie Warner RN, BSN

    12:30-1:45

    Quality

    Bobbie Warner RN, BSN

    1:45-2:15

    Lunch

     

    2:15-3:15

    Emergency Preparedness

    Bobbie Warner RN, BSN

    3:15-3:30

    Break

     

    3:30-4:15

    Pandemic Recovery

    Bobbie Warner RN, BSN

    4:15-5:15

    Site Visit Process

    Bobbie Warner RN, BSN

     

    Total Contact Hours

    5.75

    This event has 12 CE for Nursing Professionals

    Disclosure/Conflict of Interest

    This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation

    There are no conflicts of interest for any individual in a position to control content for this activity.

    How to obtain CE contact hours

    Criteria for successful completion includes attendance at the entire event (both days); participation in hands on activities, and completion of an evaluation.

    Participating in this workshop in no way guarantees the outcome of the accreditation process. The content is meant to help participants understand the accreditation process, learn common areas of deficiencies, understand how to gain compliance in the most commonly citied standards and utilize and implement the QAPI process. 

    This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

     There are no conflicts of interest for any individual in a position to control content for this activity.

     How to obtain CE contact hours:

     Criteria for successful completion includes attendance at the entire event (both days), participation in engagement activities, and completion of an evaluation.

    Bobbie Warner BSN, RN

    Director of Education, CHAP

    Community Health Accreditation Partner

    Bobbie Warner is a Registered Nurse who obtained her BSN from Eastern University. Bobbie has worked in the community health environment for over 25 years in multiple capacities. Her community-based career began with providing direct patient care for several years in home health, hospice and private duty. She has held multiple management roles in Administration, Education and Performance Improvement. Bobbie joined CHAP in 2009 as a Site Visitor; moved into the role of Director of Accreditation in 2015 and In March of 2020 Bobbie took on the role of CHAP’s Director of Education. She gets true enjoyment when witnessing the “light bulb” moment of a learner.