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  • Includes Multiple Live Events. The next is on 05/22/2024 at 10:00 AM (EDT)

    CHAP is happy to offer a DMEPOS accreditation intensive allowing customers to learn about the CHAP DMEPOS standards and processes and provide consultants the opportunity to become DMEPOS certified. For consultants, this training will help prepare you to work with customers and guide them through the process of becoming accredited. A post-workshop exam is required to become certified (passing score of 80% is required).

    This session is intended for all CHAP DMEPOS accredited agencies or those who wish to learn about CHAP Standards of Excellence for DMEPOS. This one-and-a-half-day workshop will provide an overview of the CHAP standards for DMEPOS, the most frequent citations in each area, and tips to deal with these challenges. 

    This is an interactive and engaging virtual learning opportunity! The event is designed to promote the active participation of each individual attendee, and, as such, each registration is an individual registration. 

    Objectives
    The attendee will be educated on:
    • The format of the DMEPOS Standards of Excellence
    • An overview of the Standards in each of the 8 Key Performance Areas
    • The top deficiencies in each the 8 Key Performance Areas
    • Tips for Success to handle the top deficiencies
    • Engagement activities to reinforce knowledge
    Outcomes

    CE Credits - This program has been approved for 7.5 contact hours Continuing Respiratory Care Education (CRCE) credit by the American Association for Respiratory Care, 9425, N. MacArthur Blvd, Suite 100, Irving TX 75063. Course # 190570000

    CHAP Certified Consultants – completion of this DMEPOS Accreditation Intensive Workshop and the DMEPOS Consultant Certification Test with a passing score (80% min) will allow the consultant to include DMEPOS consulting on their CHAP consultant page.

    Live Virtual Event
    • Wednesday, May 22, 2024 - 10:00 am - 5:00 pm Eastern Time
    • Thursday, May 23, 2024 - 10:00 am - 2:45 pm Eastern Time
    Speakers
    • Keri Culhane, MBA, BSN, RN Clinical Nurse Educator
    • Shannon Dorsey–Dunlap MBA, LRTR, NHA CHAP Director of Accreditation
    PRICING 
    • Take advantage of the Early Bird discount! Register for $499 until 4/19!
    • Regular Price: $549 (after 4/19)

    Please note this event is designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration. 

     *This workshop also serves as new or renewing consultant training. There will also be an additional post-workshop virtual component and a consultant competency exam (must have 80% to pass) for CHAP Consultant Certification. If you have more questions about becoming a CHAP Consultant - please contact Amanda Satulovsky at amanda.satulovsky@chapinc.org.

    This program has been approved for 7.5 contact hours Continuing Respiratory Care Education (CRCE) credit by the American Association for Respiratory Care, 9425, N. MacArthur Blvd, Suite 100, Irving TX 75063. Course # 190570000

    Participating in this workshop in no way guarantees the outcome of the accreditation process. The content is meant to help participants understand the accreditation process, learn common areas of deficiencies, understand how to gain compliance in the most commonly citied standards and utilize and implement the QAPI process. 

    Shannon Dorsey-Dunlap

    CHAP Director of Accreditation

    Community Health Accreditation Partner

    Shannon Dorsey-Dunlap is a healthcare professional with 29 years of experience. She is a licensed, registered Respiratory Therapist and a licensed Nursing Home Administrator, with a Masters of Business Administration.

    Prior to joining CHAP, Shannon dedicated her career to the Home Health, Skilled Nursing, and DME (Durable Medical Equipment) industries. During this time, she held leadership positions including Administrator, Vice President of Compliance and Risk Management, Vice President of Operations, General Manager, and Regional Quality Improvement Manager.  She has also served as a field surveyor for The Joint Commission.

    While serving in a compliance role, Shannon obtained multiple certifications including:  HealthCare Compliance (CHC), Corporate Compliance and Ethics (CCEP), Healthcare Privacy Compliance (CHPC), and Home Care Specialist Compliance (HCS-C).  

    Keri Culhane

    Clinical Nurse Educator

    CHAP

    Keri comes to CHAP with 17 years’ experience in the post-acute healthcare industry and has held a variety of positions from direct patient care as a Registered Nurse to chief executive in both home health and hospice organizations. She has a passion for community-based care and enjoys educating others and contributing to their growth and development as a healthcare professional. Keri previously served as a board member/officer for the Oregon Hospice & Palliative Care Association. She received her Master’s in Business Administration from the University of Texas at Tyler, and her Nursing degree from the University of Wyoming.

    Most recently, Keri served as a Home Care Surveyor for 5 years with The Joint Commission where she conducted surveys for home care organizations across the country and provided education to organizations regarding standards, regulations, and operational processes. During her last year and a half as a surveyor, Keri was responsible for the onboarding and orientation process of new home care surveyors. She has led several projects and workgroups to include educational presentation development, technological survey advancements, standard operating procedure development, and new hire orientation development. In addition to developing educational presentations, Keri has been a speaker/presenter at state association conferences across the country.

    Formerly, Keri served as Executive Director for Coastal Home Health & Hospice where she was responsible for overall agency operations and management. She also served as a Director of Accreditation for CHAP responsible for operational oversight and survey activities to validate consistent application of accreditation and regulatory standards for community health providers with a focus on safe, quality patient care delivery.

    • Register
      • Early bird pricing available!
      • General - $499
      • Partner - $499
      • Consultant - $499
      • Regular Price after 04/20/2024 2:59 AM
      • General - $549
      • Partner - $549
      • Consultant - $549
    • More Information
  • Includes Multiple Live Events. The next is on 05/01/2024 at 10:00 AM (EDT)

    CHAP is excited to offer our customers a virtual version of our Accreditation Intensive. This event is for all of our customers regardless of what stage of the accreditation process you are in. *This workshop also serves as new or renewing consultant training. There will also be an additional post-workshop virtual component and a consultant competency exam (must have 80% to pass) for CHAP Consultant Certification.

    Both the Home Health and Hospice accreditation intensives will focus on the accreditation process, the CHAP accreditation standards, the most cited deficiencies, and strategies to implement to attain improved compliance within your own organization.

    This event is for all of our customers regardless of what stage of the accreditation process you are in. This is an interactive, virtual event designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration. 

    Both events will focus on: 

    • The accreditation process 
    • The CHAP accreditation Standards 
    • The most cited deficiencies  
    • Strategies to implement to attain improved compliance within your own organization

    This is an interactive and engaging learning opportunity for our CHAP Home Health Accreditation customers! Here is a comment from an attendee of our last Intensive: "I loved it and look forward to more education and partnering with CHAP to help us provide the best patient care."

    LIVE VIRTUAL EVENT

    • Wednesday, May 1, 2024: 10:00 am - 5:00 pm Eastern Time (On Wednesday, Hospice Participants will also be joining to address key areas of performance such as Infection Prevention and Control, Quality Improvement, and Emergency Preparedness)
    • Thursday, May 2, 2024: 10:00 am - 4:15pm Eastern Time

    OUTCOME

    • 11.25 CE credits for Home Health (Attendance for both days is required to obtain the Home Health CE contact hours)
    • Note: Attendees who attend both Home Health and Hospice will obtain a total of 18.5 CE contact hours for the three days

     PRICING

    • Take advantage of the Early Bird discount! Register for $499 until 3/29/24!
    • Regular Price:  $549 (after 3/29/24)
    • Attend BOTH Accreditation Intensives (Hospice & Home Health) and receive $299 off your total price! Email education@chapinc.org for the promo code!

    If you would like to send four or more people from one agency, or if you would like to attend both the Hospice and Home Health events - please email us for a discount on registration! education@chapinc.org. Email us with any questions.

    Please note this event is designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.

    *This workshop also serves as new or renewing consultant training. There will also be an additional post-workshop virtual component and a consultant competency exam (must have 80% to pass) for CHAP Consultant Certification. If you have more questions about becoming a CHAP Consultant - please contact Amanda Satulovsky at amanda.satulovsky@chapinc.org. 

    image

    This event has 11.25 CE for Nursing Professionals (or 18.5 for those attending both hospice and home health)

    Disclosure/Conflict of Interest

    This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Criteria for successful completion includes attendance of all scheduled sessions, participation in engagement activities, and completion of an evaluation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity. 

    Participating in this workshop in no way guarantees the outcome of the accreditation process. The content is meant to help participants understand the accreditation process, learn common areas of deficiencies, understand how to gain compliance in the most commonly citied standards and utilize and implement the QAPI process. 

    This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

     There are no conflicts of interest for any individual in a position to control content for this activity.

     How to obtain CE contact hours:

     Criteria for successful completion includes attendance at the entire event (both days), participation in engagement activities, and completion of an evaluation.

    Keri Culhane

    Clinical Nurse Educator

    CHAP

    Keri comes to CHAP with 17 years’ experience in the post-acute healthcare industry and has held a variety of positions from direct patient care as a Registered Nurse to chief executive in both home health and hospice organizations. She has a passion for community-based care and enjoys educating others and contributing to their growth and development as a healthcare professional. Keri previously served as a board member/officer for the Oregon Hospice & Palliative Care Association. She received her Master’s in Business Administration from the University of Texas at Tyler, and her Nursing degree from the University of Wyoming.

    Most recently, Keri served as a Home Care Surveyor for 5 years with The Joint Commission where she conducted surveys for home care organizations across the country and provided education to organizations regarding standards, regulations, and operational processes. During her last year and a half as a surveyor, Keri was responsible for the onboarding and orientation process of new home care surveyors. She has led several projects and workgroups to include educational presentation development, technological survey advancements, standard operating procedure development, and new hire orientation development. In addition to developing educational presentations, Keri has been a speaker/presenter at state association conferences across the country.

    Formerly, Keri served as Executive Director for Coastal Home Health & Hospice where she was responsible for overall agency operations and management. She also served as a Director of Accreditation for CHAP responsible for operational oversight and survey activities to validate consistent application of accreditation and regulatory standards for community health providers with a focus on safe, quality patient care delivery.

    • Register
      • Early bird pricing available!
      • General - $499
      • Partner - $499
      • Consultant - $499
      • Regular Price after 03/28/2024 11:59 PM
      • General - $549
      • Partner - $549
      • Consultant - $549
    • More Information
  • Includes a Live Web Event on 04/30/2024 at 10:00 AM (EDT)

    CHAP is excited to offer our customers a virtual version of our Accreditation Intensive. This event is for all of our customers regardless of what stage of the accreditation process you are in. *This workshop also serves as new or renewing consultant training. There will also be an additional post-workshop virtual component and a consultant competency exam (must have 80% to pass) for CHAP Consultant Certification.

    Both the Home Health and Hospice accreditation intensives will focus on the accreditation process, the CHAP accreditation standards, the most cited deficiencies, and strategies to implement to attain improved compliance within your own organization. 

    This event is for all of our customers regardless of what stage of the accreditation process you are in. This is an interactive, virtual event designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration. 

    The event will focus on: 

    • The accreditation process 
    • The CHAP accreditation Standards 
    • The most cited deficiencies  
    • Strategies to implement to attain improved compliance within your own organization

    This is an interactive and engaging learning opportunity for our CHAP Hospice Accreditation customers! Here is a recent comment from one of our attendees from our last Intensive: "I loved it and look forward to more education and partnering with CHAP to help us provide the best patient care."

    LIVE VIRTUAL EVENT

    • Tuesday, April 30, 2024: 10:00 am - 5:30 pm Eastern Time
    • Wednesday, May 1, 2024: 10:00 am - 5:00 pm Eastern Time (On Wednesday, Home Health Participants will also be joining to address key areas of performance such as Infection Prevention and Control, Quality Improvement, and Emergency Preparedness)

    OUTCOME

    • 12.5 CE credits for Hospice (Attendance for both days is required to obtain the Home Health CE contact hours)
    • Note: Attendees participating in both the Hospice and Home Health Intensive will receive a total of 18.5 CE contact hours. 

     PRICING

    • Take advantage of the Early Bird discount! Register for $499 until 3/29/24!
    • Regular Price: $549 (after 3/29/24)
    • Attend BOTH Accreditation Intensives (Hospice & Home Health) and receive $299 off your total price! Email education@chapinc.org for the promo code!

    If you would like to send four or more people from one agency, or if you would like to attend both the Hospice and Home Health events - please email us for a discount on registration! education@chapinc.org. Email us with any questions.

    Please note this event is designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.

    *This workshop also serves as new or renewing consultant training. There will also be an additional post-workshop virtual component and a consultant competency exam (must have 80% to pass) for CHAP Consultant Certification. If you have more questions about becoming a CHAP Consultant - please contact Amanda Satulovsky at amanda.satulovsky@chapinc.org. 


    image

    This event has 12.5 CE for Nursing Professionals 

    Disclosure/Conflict of Interest

    This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Criteria for successful completion includes attendance of all scheduled sessions, participation in engagement activities, and completion of an evaluation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity. 

    Participating in this workshop in no way guarantees the outcome of the accreditation process. The content is meant to help participants understand the accreditation process, learn common areas of deficiencies, understand how to gain compliance in the most commonly citied standards and utilize and implement the QAPI process. 

    This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

     There are no conflicts of interest for any individual in a position to control content for this activity.

     How to obtain CE contact hours:

     Criteria for successful completion includes attendance at the entire event (both days), participation in engagement activities, and completion of an evaluation.


    Keri Culhane

    Clinical Nurse Educator

    CHAP

    Keri comes to CHAP with 17 years’ experience in the post-acute healthcare industry and has held a variety of positions from direct patient care as a Registered Nurse to chief executive in both home health and hospice organizations. She has a passion for community-based care and enjoys educating others and contributing to their growth and development as a healthcare professional. Keri previously served as a board member/officer for the Oregon Hospice & Palliative Care Association. She received her Master’s in Business Administration from the University of Texas at Tyler, and her Nursing degree from the University of Wyoming.

    Most recently, Keri served as a Home Care Surveyor for 5 years with The Joint Commission where she conducted surveys for home care organizations across the country and provided education to organizations regarding standards, regulations, and operational processes. During her last year and a half as a surveyor, Keri was responsible for the onboarding and orientation process of new home care surveyors. She has led several projects and workgroups to include educational presentation development, technological survey advancements, standard operating procedure development, and new hire orientation development. In addition to developing educational presentations, Keri has been a speaker/presenter at state association conferences across the country.

    Formerly, Keri served as Executive Director for Coastal Home Health & Hospice where she was responsible for overall agency operations and management. She also served as a Director of Accreditation for CHAP responsible for operational oversight and survey activities to validate consistent application of accreditation and regulatory standards for community health providers with a focus on safe, quality patient care delivery.

    • Register
      • Early bird pricing available!
      • General - $499
      • Partner - $499
      • Consultant - $499
      • Regular Price after 03/29/2024 11:59 PM
      • General - $549
      • Partner - $549
      • Consultant - $549
    • More Information
  • Includes a Live In-Person Event on 04/02/2024 at 8:30 AM (PDT)

    CHAP sales certification workshop empowers healthcare sales representatives with the education, training, and certification they need to grow their agency with integrity. Top leaders in the healthcare industry facilitate our sales training workshops; they are learner-centered, dynamic, and collaborative. We leverage our expertise to expand your industry knowledge, communicate value, build partnerships, and increase quality referrals to give you a competitive advantage.

    This two-and-a-half-day workshop will focus on improving your sales techniques and growing your agency census with integrity. This is a hands-on, skill-based workshop that is focused in on the healthcare industry and has a tailored approach to increasing referrals. Successful completion of the workshop and testing results in your certification as a CHAP Certified Healthcare Sales Professional© (CHSP©). 

    ATTENDEES WILL:

    • Effectively handle referral objections
    • Understand Industry Innovations and related regulations
    • Effectively demonstrate sales process
    • Articulate an effective value proposition that inspires action
    • Build long lasting value-based trust with referrals sources


      DATES: 

      • Tuesday, April 2 - 8:30-5:00pm
      • Wednesday, April 3- 8:30-5:00pm
      • Thursday, April 4 - 8:30-12:00pm

      LOCATION: CHAP San Diego Office - 448 W Market Street, Suite 101, San Diego, CA 92101

      *Attendance of all three days and passing a comprehensive exam with a score of 80% or better is required for CHSP certification. Professional certification is valid for 3 years.

      PRICING:

      • CHAP Partner: (Reg. $2099) Early Bird Partner price $1899 (ends 03/01)
      • Non-CHAP Partner: (Reg. $2499) Early Bird Partner price $2199 (ends 03/01)

      OUTCOMES:

      As a nationally recognized organization, CHAP’s workshops qualify under the Texas Administrative Codes §558.259 and §558.260 for Initial Educational Training and Continuing Education in Administration of Agencies. Get 18 credits by attending CHAP’s Home Health or Hospice Operations Certification workshop or Healthcare Sales Certification workshop.

      If you are a CHAP accreditation customer with a General access account, or if you would like to send three or more people from one agency, or if you would like to attend multiple events - please email us at education@chapinc.org for a discount on registration!

      There are abundant hotel options in the downtown San Diego area. Any hotel in the Gaslamp district, Marina district or Little Italy will likely be less than 1 mile away. Book early to save!

      The training site is 0.1 miles away from the Manchester Grand Hyatt and the Embassy Suites by Hilton San Diego Bay Hotel.

      There are also many Airbnb options within walking distance: Airbnb | Gaslamp Quarter, San Diego - Vacation Rentals & Places to Stay - California

      Office location is at:

      448 West Market Street

      San Diego, CA 92101


      The Center for Excellence training center is located in the Marina District of beautiful San Diego! The temperate coastal climate, convenient airport, and local attractions make San Diego a great destination any time of year! 

      image

      The San Diego airport is less than 4 miles from our office and area hotels, an easy Uber/Lift or taxi ride.

      image

      Jan Sweat

      Vice President, Learning Solutions

      Community Health Accreditation Partner

      Vice president of Learning Solutions, Jan Sweat comes to CHAP with over 25 years of experience in healthcare, with a focus in the post-acute industry. For nearly two decades, she worked for Kindred at Home in sales, sales leadership, operations, and talent development.   

      Prior to joining CHAP, Sweat directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and Palliative Care nationwide. In addition to her classroom impact, she spent several years as a growth strategist connecting corporate strategy to field implementation and interim area management. These roles equipped her with a unique perspective to solve provider problems with robust solutions.    

      After graduating from North Georgia College and State University earning a degree in Sociology with a minor in Psychology, she served as a case manager in a metro Atlanta hospital and a nursing home social service director for several years, where she supported countless patients and families.

      There are no conflicts of interests. 

      Kassi Ellison

      Vice President, Growth Solutions

      CHAP

      Kassi Ellison is a dynamic leader in the community-based healthcare industry with over 15 years of experience as a business development executive. Her career progression has bestowed her with an in-depth grasp of the multifaceted roles within business development, solidifying her position as a recognized expert in the industry. She has a proven track record of identifying and maximizing growth opportunities in home health and hospice, resulting in significant increases in census and revenue.  

      Ellison’s adaptability in challenging situations, and her exceptional skills and experience in building new ventures from the ground up, providing exemplary leadership during successful acquisitions, and turning around underperforming locations, have empowered her to effectively lead and coach teams across three different lines of business concurrently.  

      As Vice President of Growth Consulting at CHAP, Ellison identifies emerging directions and works with stakeholders to position the organization for continued success. Through her experience and strategic approach, she can help our partners plan and execute successful business development strategies, leading them to substantial growth.

      • Register
        • Early bird pricing available!
        • General - $2,199
        • Partner - $1,899
        • Consultant - $1,899
        • Regular Price after 03/02/2024 1:59 AM
        • General - $2,499
        • Partner - $2,099
        • Consultant - $2,099
      • More Information
    • Includes Multiple Live Events. The next is on 03/27/2024 at 10:00 AM (EDT)

      CHAP is happy to offer our Home Care customers an Accreditation Intensive. This is a great training for all of our Home Care (Private Duty) customers regardless of what stage of the accreditation process you are in. This workshop also provides the opportunity for consultants to become Home Care Certified. This training will help prepare you to work with customers and guide them through the process of becoming accredited. A post workshop exam is required to become certified (passing score of 80% is required).

      This session is intended for all CHAP Home Care accredited agencies or those who wish to learn about CHAP Standards of Excellence for Home Care. The two-day session will provide an overview of the CHAP standards for Home Care, the most frequent citations in each area, and tips to deal with these challenges. This service line was previously known as private duty and includes both skilled and non-skilled private duty services.

      This event is for all of our customers regardless of what stage of the accreditation process you are in. This is an interactive, virtual event designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration. 

      The attendee will be educated on:

      • The format for the Home Care Standards of Excellence
      • An overview of the Standards in each of the 8 Key Performance Areas
      • The top deficiencies in each of the 8 Key Performance Areas
      • Tips for Success to handle the top deficiencies
      • Engagement activities to reinforce knowledge 

      This is an interactive and engaging virtual learning opportunity for our CHAP Home Care Accreditation customers or those looking to leverage their home care experience by becoming a CHAP Certified Home Care Consultant!

      Live Virtual Event:

      • Wednesday, March 27, 2024 - 10:00 am - 4:00 pm Eastern Time
      • Thursday, March 28, 2024 - 10:00 am - 4:00 pm Eastern Time

      PRICING

      • Take advantage of the Early Bird discount! Register for $499 until 03/01!
      • Regular Price: $549 (after 03/01)

      *A pre-recorded session for NJ providers is included as an optional component for registered participants

      Please note this event is designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.

      *This workshop also serves as new or renewing consultant training. There will also be an additional post-workshop virtual component and a consultant competency exam (must have 80% to pass) for CHAP Consultant Certification. If you have more questions about becoming a CHAP Consultant - please contact Amanda Satulovsky at amanda.satulovsky@chapinc.org. 

      Participating in this workshop in no way guarantees the outcome of the accreditation process. The content is meant to help participants understand the accreditation process, learn common areas of deficiencies, understand how to gain compliance in the most commonly citied standards and utilize and implement the QAPI process. 

      Keri Culhane

      Clinical Nurse Educator

      CHAP

      Keri comes to CHAP with 17 years’ experience in the post-acute healthcare industry and has held a variety of positions from direct patient care as a Registered Nurse to chief executive in both home health and hospice organizations. She has a passion for community-based care and enjoys educating others and contributing to their growth and development as a healthcare professional. Keri previously served as a board member/officer for the Oregon Hospice & Palliative Care Association. She received her Master’s in Business Administration from the University of Texas at Tyler, and her Nursing degree from the University of Wyoming.

      Most recently, Keri served as a Home Care Surveyor for 5 years with The Joint Commission where she conducted surveys for home care organizations across the country and provided education to organizations regarding standards, regulations, and operational processes. During her last year and a half as a surveyor, Keri was responsible for the onboarding and orientation process of new home care surveyors. She has led several projects and workgroups to include educational presentation development, technological survey advancements, standard operating procedure development, and new hire orientation development. In addition to developing educational presentations, Keri has been a speaker/presenter at state association conferences across the country.

      Formerly, Keri served as Executive Director for Coastal Home Health & Hospice where she was responsible for overall agency operations and management. She also served as a Director of Accreditation for CHAP responsible for operational oversight and survey activities to validate consistent application of accreditation and regulatory standards for community health providers with a focus on safe, quality patient care delivery.

      • Register
        • Early bird pricing available!
        • General - $499
        • Partner - $499
        • Consultant - $499
        • Regular Price after 03/02/2024 1:59 AM
        • General - $549
        • Partner - $549
        • Consultant - $549
      • More Information
    • Includes a Live In-Person Event on 03/12/2024 at 8:00 AM (PDT)

      CHAP operations certification workshop empowers hospice leaders with the education, training, and certification they need to grow their agency with integrity. Industry experts developed a program to give you all the tools you need for operational excellence with a goal of patient-centered care. Develop an effective framework to support your agencies' mission and purpose. The patients committed to your care will experience a better outcome with your enhanced knowledge and streamlined process.

      This two-and-a-half-day workshop will focus on giving you all the tools you need for operational excellence with a goal of patient-centered care. This is a hands-on, skill-based workshop that is focused in on the hospice industry and has a tailored approach to increasing agency success.  Facilitated by Dr. Jennifer Kennedy, CHAP Vice President of Quality & Compliance! This workshop is open to everyone working in the hospice industry or wanting to get into the industry. 

      Attendees will:

      • Increase knowledge of compliance standards in hospice care and apply knowledge in current organizational role.
      • Understand and implement quality improvement metrics
      • Evaluate leadership skills and apply new knowledge in day-to-day activities
      • Identify trends & best practices in workforce management 
      • Apply fiscal management skills
      • Increase knowledge of ethically appropriate business development strategies
      Outcome: Successful completion of the workshop and a minimum score of 80% on the exam results in your certification as a CHAP Certified Hospice Professional Operator© (CHPO©) and earn 18 Nursing Continuing Education credits and/or 18.25 Administrator Continuing Education Participant Hours*. 

      Workshop Dates/Times:

      • Tuesday, March 12- 8:30-5:00pm
      • Wednesday, March 13 - 8:30-5:00pm
      • Thursday, March 14 - 9:00-12:00pm
      • Location: CHAP Office - 448 W Market Street, Suite 101, San Diego, CA 92101

       PRICING

      • CHAP Partner: (Reg. $2099) Early Bird Partner price $1899! (ends 02/16)
      • Non-CHAP Partner: (Reg. $2499) Early Bird price $2199! (ends 02/16)

      Register now - our workshops are small and space is LIMITED. Each participant needs to have their own account and register for the workshop from their personal account.

      If you have additional questions, please email education@chapinc.org

      *Career certification is valid for three years. Please see CE Information tab for detail on Administrator and Nursing Education approvals, disclosures, and criteria.

      As a nationally recognized organization, CHAP’s workshops qualify under the Texas Administrative Codes §558.259 and §558.260 for Initial Educational Training and Continuing Education in Administration of Agencies. Get 18 credits by attending CHAP’s Home Health or Hospice Operations Certification workshop or Healthcare Sales Certification workshop.

      Disclosures/Conflict of Interest

      There are no conflicts of interest for any individual in a position to control content for this activity.

      Nursing

      This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. Nursing contact hours will be awarded for completion of this activity until 2/14/24.

      Administrators

      This program has been approved for Continuing Education for 18.25 total participant hours by NAB/NCERS - Approval #20240828-18.25-A94123-IN. For NAB Continuing Education hours, CHAP will need your NAB ID to record your attendance. Register and set up your NAB CE Registry at https://nabweb.org. For any questions, please contact CHAP at education@chapinc.org or ask your CHAP workshop facilitators. Administrators may email cecomments@nabweb.com to provide feedback directly to NAB.

      As a nationally recognized organization, CHAP’s workshops qualify under the Texas Administrative Codes §558.259 and §558.260 for Initial Educational Training and Continuing Education in Administration of Agencies.

      How to obtain CE contact hours

      Criteria for successful completion includes attendance at the entire event (3 days); participation in hands-on activities, a post-test score of 80% or better, and completion of an evaluation.

      There are abundant hotel options in the downtown San Diego area. Any hotel in the Gaslamp district, Marina district or Little Italy will likely be less than 1 mile away. Book early to save!

      The training site is 0.1 miles away from the Manchester Grand Hyatt and the Embassy Suites by Hilton San Diego Bay Hotel.

      There are also many Airbnb options within walking distance: Airbnb | Gaslamp Quarter, San Diego - Vacation Rentals & Places to Stay - California

      Office location is at:

      448 West Market Street

      San Diego, CA 92101



      The Center for Excellence training center is located in the Marina District of beautiful San Diego! The temperate coastal climate, convenient airport, and local attractions make San Diego a great destination any time of year! 

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      The San Diego airport is less than 4 miles from our office and area hotels, an easy Uber/Lift or taxi ride.

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      Jennifer Kennedy

      Vice President of Quality and Standards

      CHAP - Community Health Accreditation Partner

      Dr.Jennifer Kennedy will lead all performance improvement activities at CHAP usingtargeted indicators of patient-centered performance and care. In addition, shewill also design, revise, and develop our CHAP Standards of Excellence.

      In herprevious role, she has served as the Senior Director of Quality &Regulatory for the National Hospice & Palliative Care Organization and hasbeen with the organization since 2006. She has more than 35 years of experienceas a leader and nurse in diverse healthcare settings and has worked in hospiceand palliative care for the last 20+ years.

      She has a doctoral degreein health care education and policy, a dual master’s degree in health educationand case management, a bachelor’s degree in nursing, and is a certifiedhealthcare compliance professional.

      Jennifer led the NHPCOhospice quality team and interacted with CMS and their contractors related tohospice regulatory and quality issues. She is also a member of the ANA’snational palliative nursing task group and has been honored by the UK’s St.Christopher’s Hospice as a Nursing Pioneer for their 2020 Palliative CareNursing Project.

      “Our patient-centered,partner-focused philosophy is most important at the intersection of our qualityimprovement implementation and research, and our standards of excellence. Weare excited to add Dr. Kennedy to the team and know that her leadership and experiencewill enable us to continue to advance quality patient-centered care.” – NathanJ. DeGodt, President & CEO

      Jennifer serves as facultyat national and state conferences, writes articles for the trade journals,contributes to and reviews health care publisher materials, and develops educationand resources for hospice and palliative care providers. She also teachesGraduate Health Care Administration courses at the university level.

      Bill Taylor

      CPA

      Bill Taylor is a North Carolina based CPA who learned Hospice and Home Health at MVI where he led the consulting division for many years. He started his professional life as Journalism major at the University of Tennessee and later gravitated toward accounting after running a newspaper plant for several years. Semi-retired, Bill now does the occasional project for MVI, processes Medicare Cost Reports and teaches for CHAP.

      Bill also serves on the NHPCO Finance and IT Steering Committee.



      Jan Sweat

      Vice President, Learning Solutions

      Community Health Accreditation Partner

      Vice president of Learning Solutions, Jan Sweat comes to CHAP with over 25 years of experience in healthcare, with a focus in the post-acute industry. For nearly two decades, she worked for Kindred at Home in sales, sales leadership, operations, and talent development.   

      Prior to joining CHAP, Sweat directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and Palliative Care nationwide. In addition to her classroom impact, she spent several years as a growth strategist connecting corporate strategy to field implementation and interim area management. These roles equipped her with a unique perspective to solve provider problems with robust solutions.    

      After graduating from North Georgia College and State University earning a degree in Sociology with a minor in Psychology, she served as a case manager in a metro Atlanta hospital and a nursing home social service director for several years, where she supported countless patients and families.

      There are no conflicts of interests. 

      Denise Stanford, MS, SHRM-CP

      Executive Director

      CHAP - Community Health Accreditation Partner, Center for Excellence

      Denise Stanford is passionate about the impact of education and training on quality improvement in healthcare. As someone who has utilized community-based healthcare services for loved ones, she understands the importance of high-quality care and services.

      Denise personally experienced how education and training can transform an individual’s life and the lives of those they touch. Denise has been working as an educator in community-based healthcare for nearly a decade. She greatly enjoys creating learning experiences that engage learners and teach real-time skills that can be immediately applied on the job. Her master’s degree in adult learning has allowed her to work on the development of workshops and e-learning for healthcare professionals, focus on training for community members, and serve as an adjunct professor working with first-time college students. In her role at CFE, she helps craft meaningful learning experiences and oversees the operation of the department.


    • Includes Multiple Live Events. The next is on 02/27/2024 at 10:00 AM (EST)

      The Center for Excellence operations certification workshop empowers home health leaders with the education, training, and certification they need to grow their agency with integrity. Industry experts developed a program to give you all the tools you need for operational excellence with a goal of patient-centered care. Develop an effective framework to support your agencies' mission and purpose. The patients committed to your care will experience a better outcome with your enhanced knowledge and streamlined process.

      This two-and-a-half-day workshop will focus on giving you all the tools you need for operational excellence with a goal of patient-centered care. This is a hands-on, skill-based workshop that is focused in on the Home Health industry and has a tailored approach to increasing agency success.  

      Attendees will:

      • Increase knowledge of compliance standards in home health care and apply knowledge in current organizational role.
      • Understand and implement quality improvement metrics
      • Evaluate leadership skills and apply new knowledge in day-to-day activities
      • Analyze HR related policies and ensure they meet required standards
      • Apply fiscal management skills
      • Increase knowledge of ethically appropriate business development strategies
      Outcome: Successful completion of the workshop and a minimum score of 80% on the exam results in your certification as a CHAP Center for Excellence Certified Home Health Professional Operator© (CHHPO©) and earn 18.5 Nursing Continuing Education credits*. 

      Workshop Dates/Times (Eastern Time):

      • Tuesday, Feb. 27 - 10:00-6:00pm
      • Wednesday, Feb. 28 - 10:00-6:00pm
      • Thursday, Feb. 29 - 10:00-2:00pm
      • Location: Virtual - Live Event

       PRICING

      • CHAP Partner: (Reg. $2199) Early Bird Partner price $1899! (ends 01/19)
      • Non-CHAP Partner: (Reg. $2499) Early Bird price $2199! (ends 01/19)

      Register by 02/16 to ensure materials are received prior to the workshop.

      If you have additional questions, please email education@chapinc.org

      *Career certification is valid for three years. This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. To receive contact hours for this activity participants must attend the entire workshop, actively participate in engagement activities, pass a post-test with a score of 80% or higher, and submit an evaluation.

      As a nationally recognized organization, CHAP’s workshops qualify under the Texas Administrative Codes §558.259 and §558.260 for Initial Educational Training and Continuing Education in Administration of Agencies. Get 18 credits by attending CHAP’s Home Health or Hospice Operations Certification workshop or Healthcare Sales Certification workshop.

      Disclosures/Conflict of Interest

      There are no conflicts of interest for any individual in a position to control content for this activity.

      Nursing

      This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. Nursing contact hours will be awarded for completion of this activity until 2/14/24.

      Administrators

      As a nationally recognized organization, CHAP’s workshops qualify under the Texas Administrative Codes §558.259 and §558.260 for Initial Educational Training and Continuing Education in Administration of Agencies.

      How to obtain CE contact hours

      Criteria for successful completion includes attendance at the entire event (3 days); participation in hands-on activities, a post-test score of 80% or better, and completion of an evaluation.

      Keri Culhane

      Clinical Nurse Educator

      CHAP

      Keri comes to CHAP with 17 years’ experience in the post-acute healthcare industry and has held a variety of positions from direct patient care as a Registered Nurse to chief executive in both home health and hospice organizations. She has a passion for community-based care and enjoys educating others and contributing to their growth and development as a healthcare professional. Keri previously served as a board member/officer for the Oregon Hospice & Palliative Care Association. She received her Master’s in Business Administration from the University of Texas at Tyler, and her Nursing degree from the University of Wyoming.

      Most recently, Keri served as a Home Care Surveyor for 5 years with The Joint Commission where she conducted surveys for home care organizations across the country and provided education to organizations regarding standards, regulations, and operational processes. During her last year and a half as a surveyor, Keri was responsible for the onboarding and orientation process of new home care surveyors. She has led several projects and workgroups to include educational presentation development, technological survey advancements, standard operating procedure development, and new hire orientation development. In addition to developing educational presentations, Keri has been a speaker/presenter at state association conferences across the country.

      Formerly, Keri served as Executive Director for Coastal Home Health & Hospice where she was responsible for overall agency operations and management. She also served as a Director of Accreditation for CHAP responsible for operational oversight and survey activities to validate consistent application of accreditation and regulatory standards for community health providers with a focus on safe, quality patient care delivery.

      Jan Sweat

      Vice President, Learning Solutions

      Community Health Accreditation Partner

      Vice president of Learning Solutions, Jan Sweat comes to CHAP with over 25 years of experience in healthcare, with a focus in the post-acute industry. For nearly two decades, she worked for Kindred at Home in sales, sales leadership, operations, and talent development.   

      Prior to joining CHAP, Sweat directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and Palliative Care nationwide. In addition to her classroom impact, she spent several years as a growth strategist connecting corporate strategy to field implementation and interim area management. These roles equipped her with a unique perspective to solve provider problems with robust solutions.    

      After graduating from North Georgia College and State University earning a degree in Sociology with a minor in Psychology, she served as a case manager in a metro Atlanta hospital and a nursing home social service director for several years, where she supported countless patients and families.

      There are no conflicts of interests. 

      Denise Stanford, MS, SHRM-CP

      Executive Director

      CHAP - Community Health Accreditation Partner, Center for Excellence

      Denise Stanford is passionate about the impact of education and training on quality improvement in healthcare. As someone who has utilized community-based healthcare services for loved ones, she understands the importance of high-quality care and services.

      Denise personally experienced how education and training can transform an individual’s life and the lives of those they touch. Denise has been working as an educator in community-based healthcare for nearly a decade. She greatly enjoys creating learning experiences that engage learners and teach real-time skills that can be immediately applied on the job. Her master’s degree in adult learning has allowed her to work on the development of workshops and e-learning for healthcare professionals, focus on training for community members, and serve as an adjunct professor working with first-time college students. In her role at CFE, she helps craft meaningful learning experiences and oversees the operation of the department.


    • Resources and learning module for AFCH in Home Care

      Resources and learning module for AFCH in Home Care

      • Age-Friendly Care at Home, Home Care Standards
      • Age-Friendly Care at Home, Home Care Learning Module (43m)
      • Age-Friendly Care at Home, Defined (for Home Care) Informational Flyer
      • Age-Friendly Care at Home Client Communication Form
      • Age-Friendly Care at Home Client Communication Form - Staff Instructions (written)
      • Age-Friendly Care at Home Client Communication Form - Staff Instructions (video 9m)
      • Age-Friendly Care at Home Client Communication Form - Client Instructions (written)
      • Age-Friendly Care at Home Client Communication Form - Client Instructions (video 9m)


      Use the links below to access additional resources for AFCH: 

      Getting Certified Webinar

      Additional Age-Friendly Care at Home learning modules

      Community Grand Rounds - An Inconvenient Care

    • Recorded On: 01/17/2024

      Join us for an informative and practical webinar presentation on the top three problematic infection prevention and control topics for home-based care providers. These topics include hand hygiene, bag technique, cleaning and disinfection... and more. Learn how to prevent common survey findings and empower your staff with the knowledge necessary to implement evidence-based care in the home setting.

      Join us for an informative and practical webinar presentation on the top three problematic infection prevention and control topics for home-based care providers. These topics include hand hygiene, bag technique, cleaning and disinfection... and more. Learn how to prevent common survey findings and empower your staff with the knowledge necessary to implement evidence-based care in the home setting.

      Key Highlights:

      • In-Depth Strategies: Learn about comprehensive infection prevention and control strategies. Discover how to safeguard not only yourself but also others in the home environment from the transmission of potentially harmful organisms.
      • Tackling Common Challenges: Gain insights into the typical problems faced in home care settings. Understand how to navigate and overcome these infection prevention and control challenges with ease.
      • Preparation for Surveys: Equip yourself with the necessary know-how to successfully prepare for surveys by CMS (Centers for Medicare & Medicaid Services) or accrediting organizations. This knowledge is vital for ensuring compliance and maintaining high standards of care.

      Don't miss this chance to begin the new year with the right knowledge and tools to ensure the best practices in infection prevention and control at home. 

      The information presented is current as of the date recorded (1/17/24).

      Mary McGoldrick, MS, RN, CRNI, FAAN

      Consultant

      Home Health Systems, Inc

      Mary McGoldrick has been a Home Care and Hospice Consultant for Home Health Systems, Inc. since 1989 and a pioneer in infection prevention and control in home care and hospice for over 25 years, with seminal works published in the field of infection prevention and control in the home health, home care, and hospice settings. Mary began her home care career as a home health aide over 40 years ago. Since that time, she has served in a myriad of home care clinical, management, and executive-level positions, including a hospice volunteer. Additionally, she served as a home care and hospice surveyor for The Joint Commission for 12 years.

      In October 2021, Mary was inducted into the American Academy of Nursing for developing the infection prevention and control guidelines and standards from which home health care and hospice providers practice and are used by state regulators, accrediting organizations, professional associations, and researchers worldwide. These guidelines were originally published in the Association for Professionals in Infection Control and Epidemiology’s (APIC) Infection Control in Home Care and Hospice and updated in the second edition. Ms. McGoldrick has also published other books, chapters, and numerous journal articles on the topic, including the “CHAP Verified” Home Care Infection Prevention and Control Program™️.

      As a member of the joint CDC HICPAC and APIC committee, Ms. McGoldrick collaborated on the first set of infection surveillance definitions for home health and home hospice providers. In addition, she served on committees for two national accrediting organizations (CHAP and TJC) to update their infection prevention and control accreditation standards, which have been implemented by home care providers throughout the United States. Ms. McGoldrick is a frequently invited speaker on infection prevention and control topics and has provided education to tens of thousands of home care providers nationally and internationally. Ms. McGoldrick is considered a “go-to” expert for education and support for in-home infection prevention and control-related topics. 

    • Specialty certification for agencies providing care or planning to build a program to provide care to a population of patients with a dementia diagnosis.

      This product contains the standards of excellence for a dementia disease program. Your purchase will allow you to download the standards and access resource tools needed to build a program or to adapt and prepare a current program for your certification review performed by a CHAP Center for Excellence Program Surveyor. Once you are ready for your program survey, you will need to notify us so we can schedule you for your review.  

      For more information about all of our disease programs, check out our webpage: Disease Program Certification | CHAP (chapinc.org)

      If you would like to find out more about how the CHAP Disease Certification works with the CMS GUIDE Program, please check out these resources: CMS GUIDE & CHAP Dementia Disease Program Cross-Pollination

      If you are in need of clinician education about caring for patients with Dementia, we have an on-demand course offering. Check out the course here: CHAP Education: Dementia Care for Clinicians - Home Care Pulse (on-demand) (chaplinq.org)

      Dementia Disease Program Video