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  • Introduction to CHAP Palliative Care Certification

    Introduction to CHAP Palliative Care Certification

    Delivered by CHAP President and CEO, Barbara McCann, this on-demand webinar will provide the information you need regarding the NEW Palliative Care Certification and the process to becoming certified. 

    Palliative Care is the organized delivery of patient and family-centered care that optimizes quality of life by anticipating, preventing and treating symptoms of individuals with serious illness.

    Palliative care addresses the physical, emotional, social, and spiritual needs of the patient and the family, as well as facilitating access to information and choice. It is provided and coordinated by an interdisciplinary team in any setting.

    The CHAP (Community Health Accreditation Partner) Palliative Care standards are informed by providers of palliative care and the National Consensus Project for Quality Palliative Care. Clinical Practice Guidelines for Quality Palliative Care 4th Edition. Richmond, VA: National Coalition for Hospice and Palliative Care; 2018.


    Barbara McCann

    CHAP President and CEO

    Barbara McCann is CHAPs President and CEO. She previously served as the Chief Industry Officer of Interim HealthCare Inc., the nation’s largest home care and hospice franchisor with over 300 offices in 44 states.  Ms. McCann joined Interim HealthCare in January 1998, and served as the Chief Clinical Officer overseeing the company’s corporate clinical operations team developing policies, procedures, and practice guidelines for the delivery of patient care, as well as compliance with federal law and regulation and professional standards of practice.  She also directed the national chronic care programs.  In 2010, Ms. McCann assumed the role of Chief Industry Officer acting as the company liaison and industry representative to Congress, CMS, MedPAC, the National Quality Forum, and the Patient-Centered Primary Care Collaboration, representing the roles of home care and hospice in medical homes and ACOs, as well other professional and consumer organizations.  In addition, Ms. McCann directs the national care transition programs partnering with hospitals, physicians, and payors to reduce avoidable readmissions and effectively transition chronically ill patients and their families to home self-management and safety. 

    Ms. McCann is a Phi Beta Kappa graduate of the University of California at Berkeley where she received her Bachelor’s degree in Social Welfare.  She received her Master’s degree from the University of New Mexico, and actively practiced as a medical social worker in a variety of health settings, including home care and hospice, prior to joining the JCAHO in 1981.

  • CHAP Palliative Care Certification Standards

    2/2019 version

    Palliative Care is the organized delivery of patient and family centered care that optimizes quality of life by anticipating, preventing and treating symptoms of individuals with serious illness.

    Palliative care addresses the physical, emotional, social, and spiritual needs of the patient and the family, as well as facilitating access to information and choice. It is provided and coordinated by an
    interdisciplinary team in any setting.

    The CHAP (Community Health Accreditation Partner) Palliative Care standards are informed by providers of palliative care and the National Consensus Project for Quality Palliative Care. Clinical Practice Guidelines for Quality Palliative Care 4th Edition. Richmond, VA: National Coalition for Hospice and Palliative Care; 2018.

  • The CHAP Hospice Webinar Series

    Join CHAP as we call upon experts to address key areas of quality in hospice-namely the role of the Medical Director, effective education for the hospice team, using outcome data effectively to benefit your organization and the most commonly cited hospice deficiencies and solutions. Earn up to 6.0 contact hours for this webinar series.

    Join CHAP as we call upon experts to address key areas of quality in hospice-namely the role of the Medical Director, effective education for the hospice team, using outcome data effectively to benefit your organization and the most commonly cited hospice deficiencies and solutions. Earn up to 6.0 contact hours for this webinar series. 

    If viewing in a group format, each person must register independently in order to obtain CE credit. 


    The Hospice Webinar Series includes:

    WEBINARS

    1. The Hospice Medical Director: A Key Partner in Ensuring Compliance and Clinical Excellence (Recorded June 25, 2018)
    2. Hospice Compare: Improving and Tracking Your Quality Outcomes (Recorded June 27, 2018)
    3. You Can Lead a Horse to Water: Strategies for Hospice Education & Training (Recorded July 25, 2018)
    4. Managing the Interdisciplinary Team Successfully (Recorded July 30, 2018)
    5. Are You Ready? The Most Common Hospice Survey Findings (Recorded September 20, 2018)
    6. Updates from 2018 Surveys on the Hospice Conditions of Participation (Recorded January 29, 2019)

    Webinars provide easy and affordable access to critical information your staff need. Each webinar features a presentation delivered by a content expert as well as handouts, helpful tips and resources. 

  • The CHAP Executive Webinar Series

    The CHAP Executive Series focuses on best practices within the industry and the latest innovations to support your organization, your employees and ultimately your patients by delivering quality care. Up to 2.0 CE contact hours can be awarded.

    Description: 

    This on-demand 4-part CHAP Executive Series focuses on best practices within the industry and the latest innovations to support your organization, your employees and ultimately your patients by delivering quality care. 

    Audience: 

    • Community Health CHAP-accredited and non-accredited organizations looking for best practices, tools and resources to achieve better outcomes
    • Community Health providers responsible for their organizations accreditation process and outcomes (administrators, Executive Director, CEO, CFO, DON, Director of Home Health, and Director of Operations etc.)

    Webinar topics: 

  • Performance Management for Community-Based Care

    Providing employees with performance feedback should simultaneously inform, inspire, and motivate toward higher performance.

    Description:

    Providing employees with performance feedback should simultaneously inform, inspire, and motivate toward higher performance.  In this on-demand session, participants will learn how providing direct reports with meaningful performance feedback can improve their performance and align performance with organizational goals. 

    Learning Objectives: 

    1. Define the role continuous feedback plays in successful performance management
    2. Identify behaviors that promote a constructive performance feedback session
    3. Explain how helpful performance feedback is beneficial for managers and staff
    4. Give examples of how to provide effective performance feedback

    Audience: 

    Community Health providers responsible for their organizations accreditation process and outcomes (administrators, Executive Director, CEO, CFO, DON, Director of Home Health, and Director of Operations etc.)

    Continuing Education Information and Disclosures: 

    There are no conflicts of interest for any individual in a position to control content.

    Completion of both the webinar and evaluation is required to obtain contact hours. If you are viewing in a group format, you still must register independently in order to obtain CE credit. 


    This educational activity will award 1.0 nursing contact hours for successful completion until November 20, 2020.

    This continuing nursing education activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

    Bundle discount! Save by purchasing the entire CHAP Executive Series. Click here for the series. 

    Jennifer Bramble, BS, MA

    Vice President, Human Resources

    Ms. Bramble is a senior human resources, talent management, and learning and development professional with 25-plus years of experience. She specializes in human capital strategy, development, alignment and change management. Formerly with National Committee for Quality Assurance, Ms. Bramble spearheaded a multi-faceted talent development initiative, focused on strength-based leadership development where she coached and mentored business professionals at all organizational levels. Prior to that, Ms. Bramble served at National Quality Forum as Senior Training and Development Manager where she delivered high-impact leadership development and corporate training programs and a variety of human resources functions.

    A certified Executive Coach, Ms. Bramble holds a BS in Business Management and an MA in Public Administration from Washington Adventist University. She lives in suburban Maryland with her husband. In her spare time, Ms. Bramble enjoys traveling and coaching and mentoring early-career professionals.

  • CHAP Home Health-Specific Accreditation Intensive Webinar Series

    Distance education: Earn 11.5 CE contact hours in this series which focuses on the Medicare Home Health conditions of participation (CoPs) effective January 13, 2018. CHAP accreditation experts cover the CHAP accreditation process as well as take a deep dive into the Home Health CoPs. CHAP Directors will thoroughly review changes and go over performance improvement strategies needed by home health agencies to prepare for the new CoPs.

    Description

    Since the Centers for Medicare & Medicaid Services (CMS) announcement, CHAP has been offering a Home Health Specific-Accreditation Intensive. This on-demand series focuses on the Medicare Home Health conditions of participation (CoPs) effective January 13, 2018.  This series will provide up to date guidance CHAP has received from CMS including the CMS interpretive guidelines for the emergency preparedness regulations. 

    CHAP accreditation experts cover the CHAP accreditation process as well as take a deep dive into the Home Health CoPs. CHAP Directors will thoroughly review changes and go over performance improvement strategies needed by home health agencies to prepare for the new CoPs. 

    Learning Objectives

    At the end of this webinar, participants will be able to: 

    1. Outline the CHAP Accreditation process.
    2. Identify the modifications and additions within the home health Conditions of Participation.
    3. Identify trends in deficient practice under the home health Conditions of Participation.
    4. Apply performance improvement strategies specific to identified deficient practices. 

    Audience

    Home Health administrators and other leadership, clinical educators, compliance officers, QAPI personnel


    Continuing Education Information and Disclosures

    There are no conflicts of interest for any individual in a position to control content. 

    PLEASE NOTE: Completion of the entire webinar series and the evaluation is required to obtain contact hours. If you are viewing via webinar and choose to view in a group format, EACH PERSON must register independently in order to obtain CE credit. 


    This education activity will award 11.5 nursing contact hours for successful completion until August 28, 2020. 

    This continuing nursing education activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

    For additional information, please contact education@chapinc.org. 


    Barbara McCann

    CHAP President and CEO

    Barbara McCann is CHAPs President and CEO. She previously served as the Chief Industry Officer of Interim HealthCare Inc., the nation’s largest home care and hospice franchisor with over 300 offices in 44 states.  Ms. McCann joined Interim HealthCare in January 1998, and served as the Chief Clinical Officer overseeing the company’s corporate clinical operations team developing policies, procedures, and practice guidelines for the delivery of patient care, as well as compliance with federal law and regulation and professional standards of practice.  She also directed the national chronic care programs.  In 2010, Ms. McCann assumed the role of Chief Industry Officer acting as the company liaison and industry representative to Congress, CMS, MedPAC, the National Quality Forum, and the Patient-Centered Primary Care Collaboration, representing the roles of home care and hospice in medical homes and ACOs, as well other professional and consumer organizations.  In addition, Ms. McCann directs the national care transition programs partnering with hospitals, physicians, and payors to reduce avoidable readmissions and effectively transition chronically ill patients and their families to home self-management and safety. 

    Ms. McCann is a Phi Beta Kappa graduate of the University of California at Berkeley where she received her Bachelor’s degree in Social Welfare.  She received her Master’s degree from the University of New Mexico, and actively practiced as a medical social worker in a variety of health settings, including home care and hospice, prior to joining the JCAHO in 1981.

  • Are You Ready? The Most Common Hospice Survey Findings

    Get up to date on the most commonly cited hospice deficiencies and solutions.

    Description

    This on demand webinar reviews the most common cited deficiencies in hospice surveys. Discussion includes specifics regarding findings and action to take in response, including creating related QAPI studies.

    Learning Objectives

    At the end of this webinar, participants will be able to:

    1. Benchmark their performance with other hospice organizations nationally.
    2. Identify the most commonly cited deficiencies during the hospice survey, and use such as audit criteria for their own procedures and processes.
    3. Identify solutions to address common deficiencies, including QAPI studies. 

    Audience

    Hospice Administrators and other Leadership, Clinical Educators, Hospice Physicians, Compliance Officers, QAPI personnel

    Continuing Education Information and Disclosures: 

    There are no conflicts of interest for any individual in a position to control content.

    Completion of both the webinar and evaluation is required to obtain contact hours. If you are viewing in a group format, you still must register independently in order to obtain CE credit. 


    This educational activity will award 1.0 nursing contact hours for successful completion until September 18, 2020.

    This continuing nursing education activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation


    Bundle discount! Save $50 by purchasing the entire CHAP Hospice Webinar Series. Click here for the series. 

    Barbara McCann

    CHAP President and CEO

    Barbara McCann is CHAPs President and CEO. She previously served as the Chief Industry Officer of Interim HealthCare Inc., the nation’s largest home care and hospice franchisor with over 300 offices in 44 states.  Ms. McCann joined Interim HealthCare in January 1998, and served as the Chief Clinical Officer overseeing the company’s corporate clinical operations team developing policies, procedures, and practice guidelines for the delivery of patient care, as well as compliance with federal law and regulation and professional standards of practice.  She also directed the national chronic care programs.  In 2010, Ms. McCann assumed the role of Chief Industry Officer acting as the company liaison and industry representative to Congress, CMS, MedPAC, the National Quality Forum, and the Patient-Centered Primary Care Collaboration, representing the roles of home care and hospice in medical homes and ACOs, as well other professional and consumer organizations.  In addition, Ms. McCann directs the national care transition programs partnering with hospitals, physicians, and payors to reduce avoidable readmissions and effectively transition chronically ill patients and their families to home self-management and safety. 

    Ms. McCann is a Phi Beta Kappa graduate of the University of California at Berkeley where she received her Bachelor’s degree in Social Welfare.  She received her Master’s degree from the University of New Mexico, and actively practiced as a medical social worker in a variety of health settings, including home care and hospice, prior to joining the JCAHO in 1981.

  • Managing the Interdisciplinary Team Successfully

    This on-demand webinar will discuss the hospice interdisciplinary team (IDT) Conditions of Participation (CoPs).

    Description

    Managing the IDT meeting doesn’t have to be difficult! One of the core components at the heart of hospice care is the interdisciplinary team.  Effective hospice care relying on the close coordination of the entire team to provide care to hospice patients and their families.  A key strategy to optimize care coordination among the various members of the interdisciplinary team is the team meeting.  This webinar explores approaches to ensure that your interdisciplinary team meetings are as effective as possible at providing the best care possible for the patients you serve.  Common challenges and barriers to optimal team function will likewise be explored as well as suggested approaches to overcoming these challenges.

    Learning Objectives

    At the end of this webinar, participants will be able to:

    1. Define the hospice interdisciplinary team and the key components of the IDT meeting. 
    2. Assess their own organization's strengths and opportunities for IDT meeting improvement. 
    3. Develop strategies to manage IDT meetings to improve collaborative, quality patient care and meet CoP requirements. 

    Audience

    Hospice Administrators and other Leadership, Clinical Educators, Hospice Physicians, Compliance Officers, QAPI personnel

    Continuing Education Information and Disclosures: 

    There are no conflicts of interest for any individual in a position to control content.

    Completion of both the webinar and evaluation is required to obtain contact hours. If you are viewing in a group format, you still must register independently in order to obtain CE credit. 


    This educational activity will award 1.5 nursing contact hours for successful completion until July 30, 2020.

    This continuing nursing education activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation

    Bundle discount! Save $50 by purchasing the entire CHAP Hospice Webinar Series. Click here for the series. 

    Daniel Maison, MD, FAAHPM HMDC

    Seasons Hospice and Palliative Care/National Medical Director

    Dr. Maison has been practicing hospice and palliative medicine for nearly 20 years, working as a full-time hospice and palliative medicine physician since 2001.  He is currently a National Medical Director for Seasons Healthcare Management.

     

    He went to medical school at Georgetown University where he was elected to the Alpha Omega Alpha Honor society.  He trained and served as Chief Resident in Internal Medicine at California Pacific Medical Center.  He was named both Intern and Resident of the year while at California Pacific Medical Center.  He is Board Certified in both Internal Medicine and Hospice and Palliative Medicine.

     

    He is a nationally recognized consultant and speaker who has worked extensively at the local, regional, state and national level.  He has given key note addresses, chaired and conducted national workshops, and published articles on many issues relevant to Hospice and Palliative.  Other national educational activities include being a Master Facilitator for the Education for Providers of End of Life Care (EPEC), an organization that has trained thousands of healthcare providers in the provision of effective, excellent end of life care.  He has also served as a national mentor for new Hospice and Palliative Care physicians for the past 10 years.

     

    In July 2012, he chaired the preeminent national board review course for hospice and palliative physicians (with more than 1,000 physicians in attendance).  Most recently, he served on the Exam Committee for the National Hospice Medical Director Certification Examination and helped to create a national certification board exam for Hospice Medical Directors.

     

    Nationally, he has held several national leadership positions in organizations focusing on Hospice and Palliative Care.  Some of these activities include chairman of the Strategic and Coordinating Committee for Membership and Communities at the American Academy of Hospice and Palliative Medicine (AAHPM) and National Physician Section Leader for the National Council of Hospice and Palliative Professionals at the National Hospice and Palliative Care Organization (NHPCO).  He served on the board of directors for the Community Health Accreditation Program (CHAP).  And most recently, he a completed his as a Palliative Director for the Board of Directors for NHPCO.  He was most recently elected to the Advisory Board for Global Partners In Care.

     

    In 2006, Dr. Maison was elected a fellow of the American Academy of Hospice and Palliative Medicine, one of approximately 200 physicians with this distinction nationwide.  And in 2013, he was nominated by the AAHPM as a Visionary in the fields of Hospice and Palliative Care.

  • You Can Lead a Horse to Water: Strategies for Improving Hospice Education & Training

    This webinar reviews the challenges and strategies associated with providing evidenced-based hospice education and training.

    Description

    This webinar reviews the challenges associated with providing evidenced-based hospice education and training. Discussion includes strategies on how to build education programming that provides measurable outcomes. This webinar also explores     several techniques to strengthen your hospice program’s education program to meet and exceed CMS requirements. 

    Learning Objectives

    At the end of this webinar, participants will be able to:

    1. Assess the current state of their own hospice education and training programs, identifying strengths and opportunities 
    2. Discuss the CMS requirements for hospice education and training. 
    3. Develop strategies to strengthen their own hospice education and training to improve staff development, competency and quality patient care.

    Audience

    Hospice Administrators and other Leadership, Clinical Educators, Hospice Physicians, Compliance Officers, QAPI personnel

    Continuing Education Information and Disclosures: 

    There are no conflicts of interest for any individual in a position to control the content of this activity. 

    This educational activity will award nursing contact hours for successful completion until July 25, 2020. 

    This continuing nursing education activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. 

    Completion of both the webinar and evaluation is required to obtain contact hours. If you are viewing in a group format, you still must register independently in order to obtain CE credit. 


    Cost

    Bundle discount! Save $50 by purchasing the entire CHAP Hospice Webinar Series. Click here for the series. 

    Jennifer Shepherd, MSN, MHA, RN-BC, NEA-BC, CHPN, CCRN-K

    Director, Educational Services, CHAP

    Jennifer Shepherd has over 20 years’ experience in healthcare and nursing leadership. She is best known for her project management, professional development and analytical capabilities; leading teams to cultivate and implement innovative strategies, ensuring achievement of organizational goals. She serves on the Virginia Nurses Association Board as Commissioner of Workforce Issues, holds a position on Capella’s School of Nursing and Health Sciences Advisory Board, and last year joined the Community Health Accreditation Partnership as Director of Educational Services.

    Jennifer regularly presents on topics such as: practice innovation, quality analytics, and workforce development.  She is actively involved in congressional district meetings across the Commonwealth of Virginia, providing analysis and insight regarding health policy and delivery and provides guidance to lawmakers on nursing and healthcare specific issues in each of their districts.

    She holds advanced certifications as a nurse executive, in hospice and palliative nursing, pediatric critical care and nursing professional development. 

  • Hospice Compare: Improving and Tracking Your Quality Outcomes

    This on-demand webinar reviews the publicly reported Hospice Compare quality measures, including both the Hospice Item Set (HIS) and Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys.

    Description

    This on-demand webinar reviews the publicly reported Hospice Compare quality measures, including both the Hospice Item Set (HIS) and Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys. Discussion includes current state and national outcomes, trends, who’s looking at this information, and what to expect in the near future. Importantly, this webinar also explores several techniques to strengthen your hospice program’s quality – and therefore increasing your Hospice Compare ratings.

    Learning Objectives

    At the end of this webinar, participants will be able to:

    1. Analyze their own publicly reported Hospice Compare measures and compare them to competitors and state / national benchmarks.
    2. Assess their own hospice quality initiatives for strengths and weaknesses.
    3. Develop hospice quality initiatives that will strengthen their own hospice programs, and thereby improve their Hospice Compare results.

    Audience

    Hospice Administrators and other Leadership, Hospice Physicians, Compliance Officers, QAPI personnel


    Continuing Education Information and Disclosures:

    There are no conflicts of interest for any individual in a position to control content.

    Completion of both the webinar and evaluation is required to obtain contact hours. If you are viewing in a group format, you still must register independently in order to obtain CE credit. 


    This educational activity will award 1.0 nursing contact hours for successful completion until June 27, 2020.

    This continuing nursing education activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation


    Bundle discount! Save $50 by purchasing the entire CHAP Hospice Webinar Series. Click here for the series


    Cordt Kassner, PhD

    CEO, Hospice Analytics

    Dr. Kassner is a hospice and end-of-life healthcare industry analyst. He incorporated Hospice Analytics in 2008 to merge Medicare datasets in unique ways, and with other national databases, to better understand and explain how healthcare is delivered to those near the end of life. He earned degrees in Social Work (BS, Illinois State University), Counseling (MA, Denver Conservative Baptist Seminary), and Health & Behavioral Sciences (PhD, University of Colorado-Denver). His prior work experience includes serving as CEO of the Colorado Center for Hospice & Palliative Care, and clinical and research responsibilities at the University of Colorado at Denver and Health Sciences Center.

    Cordt serves and has served on numerous local, state, and national boards and committees and has facilitated over 150 workshops and presentations. He served on three recent Medicare Technical Expert Panels for Hospice Quality, and is the Vice-Chair / Incoming Chair for the Community Health Accreditation Partner (CHAP) Board of Directors. Cordt has served on the faculty of the University of Colorado-Denver Health Sciences Center since 1992, and in 2012 was also invited to serve on the faculty at Duke University.

    Joy Berger, DMA, FT, BCC, MT-BC

    CEO, Composing Life Out of Loss

    Dr. Berger is a hospice and palliative care educator for professionals and volunteers, for patients’ caregivers and families, and for community conference events. As a chaplain and music therapist at Hospice of Louisville (KY), Joy received NCHPP’s National Heart of Hospice Psychosocial/Spiritual Care award. She is an author in Routledge’s acclaimed Series in Death, Dying, and Bereavement. As director of education and volunteers at Hosparus, Joy chaired NCHPP’s Research/Academic/Education section. As quality researcher, she redesigned integration of regulatory and accreditation standards with system-wide policies and procedures, and developed new technologies for efficient utilization. As director of education for the Hospice Education Network, Joy developed content and coached hospice and palliative care educators—nationally—on customized ways to improve their staff and volunteer education.

    Today, as CEO of Composing Life Out of Loss, Joy equips hospice and palliative care organizations with creative, compassionate online education and support resources for improving training of and communications with caregivers and families, across the continuum of care.