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  • Includes a Live In-Person Event on 10/08/2024 at 8:30 AM (PDT)

    Launch your journey with a powerful 2-day leadership workshop, then continue your growth with a comprehensive 6-month curriculum and earn your CHLead© credentials!

    Embark on a transformative journey in healthcare leadership with our comprehensive program. Over two days of immersive on-site training, participants will engage in dynamic workshops, case studies, and interactive discussions led by industry experts. Following this intensive phase, participants will continue their learning journey through six months of microlearning modules, fostering continuous growth and development. Collaborate closely with peers in cohort groups, exchanging insights and experiences to enhance leadership skills. Culminating in a capstone presentation, participants will demonstrate mastery of key concepts, innovation in healthcare leadership, and actionable strategies for organizational success. Successful completion resulting in the achievement of a CHAP Certified Healthcare Leader (CHLead©) credential. Join us and redefine healthcare leadership excellence. 

     


    Learning Objectives:

    • Apply leadership theories to real-world healthcare scenarios for effective decision-making 
    • Assess the appropriate leadership style for various healthcare situations. 
    • Develop the ability to adapt leadership styles based on the needs of the team and organization. 
    • Recognize how different personality types influence leadership approaches and team dynamics. 
    • Utilize strategies to effectively communicate and collaborate with individuals of diverse personality types within healthcare settings. 
    • Understand the principles of coaching and mentoring in healthcare leadership 
    • Define the importance of strategic planning in healthcare leadership. 
    • Understand the process of change management in healthcare organizations. 
    • Identify common challenges and resistance to change in healthcare settings


    When: Tuesday, October 8th & Wednesday, October 9th, 2024- 8:30am-5pm

    Where: CHAP San Diego office - 448 W Market Street, Suite 101, San Diego CA 92101

    Price: $3699 early bird (09/06/24), $3999 regular

    Need help convincing your organization to send you? Click here for a Healthcare Leadership Justification Letter

    Jan Sweat

    Vice President, Learning Solutions

    Community Health Accreditation Partner

    Vice president of Learning Solutions, Jan Sweat comes to CHAP with over 25 years of experience in healthcare, with a focus in the post-acute industry. For nearly two decades, she worked for Kindred at Home in sales, sales leadership, operations, and talent development.   

    Prior to joining CHAP, Sweat directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and Palliative Care nationwide. In addition to her classroom impact, she spent several years as a growth strategist connecting corporate strategy to field implementation and interim area management. These roles equipped her with a unique perspective to solve provider problems with robust solutions.    

    After graduating from North Georgia College and State University earning a degree in Sociology with a minor in Psychology, she served as a case manager in a metro Atlanta hospital and a nursing home social service director for several years, where she supported countless patients and families.

    There are no conflicts of interests. 

    Daniel Stephens

    SVP, Center for Excellence

    CHAP - Community Health Accreditation Partner, Center for Excellence

    Daniel Stephens found his purpose in helping community-based healthcare advocates increase their impact and ability to help more patients receive care. Daniel is passionate about helping healthcare leaders grow their businesses and advance their mission through strategy, innovation, and efficiency.

    He specializes in business development leadership and sales experience in the healthcare industry with a focus on DME/respiratory, home infusion, home health, hospice, and palliative care. Prior to joining the CHAP team, Daniel led a large sales team across 15 states to quadruple annual revenue. His role is essential to CEF’s unique approach to business development, ensuring that the pursuit of new business is strategic, qualified, and ethical. He crafts strategy and plans that set the standard for excellence across industries. As a leader and a coach at CFE we value his ability to turn questions into opportunities for growth.

    Daniel is compassionate and loves to laugh. You can see this in his efforts to engage youth and make learning fun in his volunteer roles at his church. He enjoys playing guitar and loves sharing the joy of music with his two sons.

    There are no conflicts of interest. 

    Keith Rosen

    Author, CEO

    Profit Builders

    Since 1989, Keith has delivered his customized sales training programs & sales management training & coaching programs to hundreds of thousands of salespeople & managers, on six continents & in over 75 countries. He is the founder and CEO of Profit Builders, named one of the Best Sales Training & Coaching Companies worldwide for the last five consecutive years.

    Keith has written several best sellers, including Own Your Day and the globally acclaimed, Coaching Salespeople into Sales Champions, used by the top global sales organizations & winner of Five International Best Book Awards, as well as the #1 best-selling sales management coaching book. His recent book, SALES LEADERSHIP, was named the 2018 Sales Leadership Book of the Year by Top Sales World and one of the Best Sales and Leadership Books of 2018 by Amazon.

    As a leader in the coaching profession & the pioneer of management coach training, Keith was inducted in the inaugural group of the Top Sales Leaders Hall of Fame in recognition for his outstanding contributions in sales coaching & leadership development. He was also named The Sales Education Leader of the Year.

    There are abundant hotel options in the downtown San Diego area. The training site is 0.1 miles away from the Manchester Grand Hyatt and the Embassy Suites by Hilton San Diego Bay Hotel.

    image

    Here are a few hotels where we have a negotiated rate:

    Manchester Grand Hyatt (right across the street from training space): Click Here for Reservations - input the CHAP CR number 170660 under the “Corporate or Group Code”  at booking.

    The Center for Excellence training center is located in the Marina District of beautiful San Diego! The temperate coastal climate, convenient airport, and local attractions make San Diego a great destination any time of year! 

    image

    The San Diego airport is less than 4 miles from our office and area hotels, an easy Uber/Lift or taxi ride.

    image


    • Register
      • Early bird pricing available!
      • General - $3,999
      • Partner - $3,999
      • Consultant - $3,999
      • Regular Price after 09/07/2024 2:59 AM
      • General - $3,699
      • Partner - $3,699
      • Consultant - $3,699
    • More Information
  • Includes a Live In-Person Event on 10/01/2024 at 8:00 AM (PDT)

    CHAP operation certification workshop empowers home health leaders with the education, training, and certification they need to grow their agency with integrity. Industry experts developed a program to give you all the tools you need for operational excellence with a goal of patient-centered care. Develop an effective framework to support your agencies' mission and purpose. The patients committed to your care will experience a better outcome with your enhanced knowledge and streamlined process.

    This two-and-a-half-day workshop will focus on giving you all the tools you need for operational excellence with a goal of patient-centered care. This is a hands-on, skill-based workshop that is focused in on the Home Health industry and has a tailored approach to increasing agency success.  This workshop is open to everyone working in the home health industry or wanting to get into the industry.

    Attendees will:

    • Increase knowledge of compliance standards in home health care and apply knowledge in current organizational role.
    • Understand and implement quality improvement metrics
    • Evaluate leadership skills and apply new knowledge in day-to-day activities
    • Analyze workforce management needs and employee engagement tactics
    • Apply fiscal management skills
    • Increase knowledge of ethically appropriate business development strategies
    Outcome: Successful completion of the workshop and a minimum score of 80% on the exam results in your certification as a CHAP Certified Home Health Professional Operator© (CHHPO©) and earn 18 Nursing Continuing Education credits*. 

    Workshop Dates/Times:

    • Tuesday, Oct 1 - 8:30-5:00pm
    • Wednesday, Oct 2 - 8:30-5:00pm
    • Thursday, Oct 3 - 9:00-12:00pm
    • Location: CHAP Office - 448 W Market Street, Suite 101, San Diego, CA 92101

     PRICING

    • Early Bird price $1799! (ends 08/30)
    • $1999 after EB ends

    Register now - our workshops are small, and space is LIMITED. Each participant needs to have their own account and register for the workshop from their personal account.

    If you have additional questions, please email education@chapinc.org

    *Career certification is valid for three years. This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. To receive contact hours for this activity participants must attend the entire workshop, actively participate in engagement activities, pass a post-test with a score of 80% or higher, and submit an evaluation.

    As a nationally recognized organization, CHAP’s workshops qualify under the Texas Administrative Codes §558.259 and §558.260 for Initial Educational Training and Continuing Education in Administration of Agencies. Get 18 credits by attending CHAP’s Home Health or Hospice Operations Certification workshop or Healthcare Sales Certification workshop.

    This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.

    In order to receive 18 contact hours for this activity participants must attend the entire workshop, actively participate in engagement activities, pass a post-test with a score of 80% or higher, and submit an evaluation.

    There are abundant hotel options in the downtown San Diego area. 

    For this workshop we have negotiated block room rates at two hotels, both within a short walk (about 0.5 miles or 10 minutes) to the office:

    Hilton Gaslamp $259/nt (book by June 2nd): Click Here for Reservations

    Hotel Solamar $249/nt (book by June 5th): Click Here for Reservations


    The Center for Excellence training center is located in the Marina District of beautiful San Diego! The temperate coastal climate, convenient airport, and local attractions make San Diego a great destination any time of year! 

    image

    The San Diego airport is less than 4 miles from our office and area hotels, an easy Uber/Lift or taxi ride.

    image

    Jan Sweat

    Vice President, Learning Solutions

    Community Health Accreditation Partner

    Vice president of Learning Solutions, Jan Sweat comes to CHAP with over 25 years of experience in healthcare, with a focus in the post-acute industry. For nearly two decades, she worked for Kindred at Home in sales, sales leadership, operations, and talent development.   

    Prior to joining CHAP, Sweat directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and Palliative Care nationwide. In addition to her classroom impact, she spent several years as a growth strategist connecting corporate strategy to field implementation and interim area management. These roles equipped her with a unique perspective to solve provider problems with robust solutions.    

    After graduating from North Georgia College and State University earning a degree in Sociology with a minor in Psychology, she served as a case manager in a metro Atlanta hospital and a nursing home social service director for several years, where she supported countless patients and families.

    There are no conflicts of interests. 

    Keri Culhane

    Clinical Nurse Educator

    CHAP

    Keri comes to CHAP with 17 years’ experience in the post-acute healthcare industry and has held a variety of positions from direct patient care as a Registered Nurse to chief executive in both home health and hospice organizations. She has a passion for community-based care and enjoys educating others and contributing to their growth and development as a healthcare professional. Keri previously served as a board member/officer for the Oregon Hospice & Palliative Care Association. She received her Master’s in Business Administration from the University of Texas at Tyler, and her Nursing degree from the University of Wyoming.

    Most recently, Keri served as a Home Care Surveyor for 5 years with The Joint Commission where she conducted surveys for home care organizations across the country and provided education to organizations regarding standards, regulations, and operational processes. During her last year and a half as a surveyor, Keri was responsible for the onboarding and orientation process of new home care surveyors. She has led several projects and workgroups to include educational presentation development, technological survey advancements, standard operating procedure development, and new hire orientation development. In addition to developing educational presentations, Keri has been a speaker/presenter at state association conferences across the country.

    Formerly, Keri served as Executive Director for Coastal Home Health & Hospice where she was responsible for overall agency operations and management. She also served as a Director of Accreditation for CHAP responsible for operational oversight and survey activities to validate consistent application of accreditation and regulatory standards for community health providers with a focus on safe, quality patient care delivery.

    • Register
      • Early bird pricing available!
      • General - $1,799
      • Partner - $1,799
      • Consultant - $1,799
      • Regular Price after 08/31/2024 2:59 AM
      • General - $1,999
      • Partner - $1,999
      • Consultant - $1,999
    • More Information
  • Includes Multiple Live Events. The next is on 09/17/2024 at 11:00 AM (EDT)

    CHAP is happy to offer our Home Care customers an Accreditation Intensive. This is a great training for all of our Home Care (Private Duty) customers regardless of what stage of the accreditation process you are in. This workshop also provides the opportunity for consultants to become Home Care Certified. This training will help prepare you to work with customers and guide them through the process of becoming accredited. A post workshop exam is required to become certified (passing score of 80% is required).

    This session is intended for all CHAP Home Care accredited agencies or those who wish to learn about the CHAP Standards of Excellence for Home Care. The two-day session will provide an overview of the CHAP standards for Home Care, the most frequent citations in each area, and tips for dealing with these challenges. This service line was previously known as private duty and includes both skilled and non-skilled private duty services.

    This event is for all of our customers regardless of what stage of the accreditation process you are in. This is an interactive, virtual event designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration. 

    The attendee will be educated on:

    • The format for the Home Care Standards of Excellence
    • An overview of the Standards in each of the 8 Key Performance Areas
    • The top deficiencies in each of the 8 Key Performance Areas
    • Tips for Success to handle the top deficiencies
    • Engagement activities to reinforce knowledge 

    This is an interactive and engaging virtual learning opportunity for our CHAP Home Care Accreditation customers or those looking to leverage their home care experience by becoming a CHAP Certified Home Care Consultant!

    Live Virtual Event:

    • Tuesday, Sept. 17, 2024 - 10:00 am - 4:00 pm Eastern Time
    • Wednesday, Sept.18, 2024 - 10:00 am - 4:00 pm Eastern Time

    PRICING

    • Take advantage of the Early Bird discount! Register for $499 until 08/23!
    • Regular Price: $549 (after 08/23)

    *A pre-recorded session for NJ providers is included as an optional component for registered participants

    Please note this event is designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.

    *This workshop also serves as new or renewing consultant training. There will be a consultant competency exam (must have 80% to pass) for CHAP Consultant Certification. If you have more questions about becoming a CHAP Consultant - please contact Amanda Satulovsky at amanda.satulovsky@chapinc.org. 

    Participating in this workshop in no way guarantees the outcome of the accreditation process. The content is meant to help participants understand the accreditation process, learn common areas of deficiencies, understand how to gain compliance in the most commonly citied standards and utilize and implement the QAPI process. 

    Keri Culhane

    Clinical Nurse Educator

    CHAP

    Keri comes to CHAP with 17 years’ experience in the post-acute healthcare industry and has held a variety of positions from direct patient care as a Registered Nurse to chief executive in both home health and hospice organizations. She has a passion for community-based care and enjoys educating others and contributing to their growth and development as a healthcare professional. Keri previously served as a board member/officer for the Oregon Hospice & Palliative Care Association. She received her Master’s in Business Administration from the University of Texas at Tyler, and her Nursing degree from the University of Wyoming.

    Most recently, Keri served as a Home Care Surveyor for 5 years with The Joint Commission where she conducted surveys for home care organizations across the country and provided education to organizations regarding standards, regulations, and operational processes. During her last year and a half as a surveyor, Keri was responsible for the onboarding and orientation process of new home care surveyors. She has led several projects and workgroups to include educational presentation development, technological survey advancements, standard operating procedure development, and new hire orientation development. In addition to developing educational presentations, Keri has been a speaker/presenter at state association conferences across the country.

    Formerly, Keri served as Executive Director for Coastal Home Health & Hospice where she was responsible for overall agency operations and management. She also served as a Director of Accreditation for CHAP responsible for operational oversight and survey activities to validate consistent application of accreditation and regulatory standards for community health providers with a focus on safe, quality patient care delivery.

    • Register
      • Early bird pricing available!
      • General - $499
      • Partner - $499
      • Consultant - $499
      • Regular Price after 08/23/2024 4:59 AM
      • General - $549
      • Partner - $549
      • Consultant - $549
    • More Information
  • Includes Multiple Live Events. The next is on 08/21/2024 at 10:00 AM (EDT)

    CHAP is excited to offer our customers a virtual version of our Accreditation Intensive. This event is for all of our customers regardless of what stage of the accreditation process you are in. *This workshop also serves as new or renewing consultant training. There will also be an additional post-workshop virtual component and a consultant competency exam (must have 80% to pass) for CHAP Consultant Certification.

    Both the Home Health and Hospice accreditation intensives will focus on the accreditation process, the CHAP accreditation standards, the most cited deficiencies, and strategies to implement to attain improved compliance within your own organization.

    This event is for all of our customers regardless of what stage of the accreditation process you are in. This is an interactive, virtual event designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration. 

    Both events will focus on: 

    • The accreditation process 
    • The CHAP accreditation Standards 
    • The most cited deficiencies  
    • Strategies to implement to attain improved compliance within your own organization

    This is an interactive and engaging learning opportunity for our CHAP Home Health Accreditation customers! Here is a comment from an attendee of our last Intensive: "I loved it and look forward to more education and partnering with CHAP to help us provide the best patient care."

    LIVE VIRTUAL EVENT

    • Wednesday, August 21, 2024: 10:00 am - 5:00 pm Eastern Time (On Wednesday, Hospice Participants will also be joining to address key areas of performance such as Infection Prevention and Control, Quality Improvement, and Emergency Preparedness)
    • Thursday, August 22, 2024: 10:00 am - 4:15pm Eastern Time

    OUTCOME

    • 11.25 CE credits for Home Health (Attendance for both days is required to obtain the Home Health CE contact hours)
    • Note: Attendees who attend both Home Health and Hospice will obtain a total of 18.5 CE contact hours for the three days

     PRICING

    • Take advantage of the Early Bird discount! Register for $499 until 7/19/24!
    • Regular Price:  $549 (after 7/19/24)
    • Attend BOTH Accreditation Intensives (Hospice & Home Health) and receive 30% off your total price! Email education@chapinc.org for the promo code!

    If you would like to send four or more people from one agency, or if you would like to attend both the Hospice and Home Health events - please email us for a discount on registration! Email us at education@chapinc.org for your discount or with any questions!

    Please note this event is designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.

    *This workshop also serves as new or renewing consultant training. There will be a consultant competency exam (must have 80% to pass) for CHAP Consultant Certification. If you have more questions about becoming a CHAP Consultant - please contact Amanda Satulovsky at amanda.satulovsky@chapinc.org. 

    image

    This event has 11.25 CE for Nursing Professionals (or 18.5 for those attending both hospice and home health)

    Disclosure/Conflict of Interest

    This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Criteria for successful completion includes attendance of all scheduled sessions, participation in engagement activities, and completion of an evaluation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity. 

    Participating in this workshop in no way guarantees the outcome of the accreditation process. The content is meant to help participants understand the accreditation process, learn common areas of deficiencies, understand how to gain compliance in the most commonly citied standards and utilize and implement the QAPI process. 

    This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

     There are no conflicts of interest for any individual in a position to control content for this activity.

     How to obtain CE contact hours:

     Criteria for successful completion includes attendance at the entire event (both days), participation in engagement activities, and completion of an evaluation.

    Keri Culhane

    Clinical Nurse Educator

    CHAP

    Keri comes to CHAP with 17 years’ experience in the post-acute healthcare industry and has held a variety of positions from direct patient care as a Registered Nurse to chief executive in both home health and hospice organizations. She has a passion for community-based care and enjoys educating others and contributing to their growth and development as a healthcare professional. Keri previously served as a board member/officer for the Oregon Hospice & Palliative Care Association. She received her Master’s in Business Administration from the University of Texas at Tyler, and her Nursing degree from the University of Wyoming.

    Most recently, Keri served as a Home Care Surveyor for 5 years with The Joint Commission where she conducted surveys for home care organizations across the country and provided education to organizations regarding standards, regulations, and operational processes. During her last year and a half as a surveyor, Keri was responsible for the onboarding and orientation process of new home care surveyors. She has led several projects and workgroups to include educational presentation development, technological survey advancements, standard operating procedure development, and new hire orientation development. In addition to developing educational presentations, Keri has been a speaker/presenter at state association conferences across the country.

    Formerly, Keri served as Executive Director for Coastal Home Health & Hospice where she was responsible for overall agency operations and management. She also served as a Director of Accreditation for CHAP responsible for operational oversight and survey activities to validate consistent application of accreditation and regulatory standards for community health providers with a focus on safe, quality patient care delivery.

    • Register
      • Early bird pricing available!
      • General - $499
      • Partner - $499
      • Consultant - $499
      • Regular Price after 07/20/2024 2:59 AM
      • General - $549
      • Partner - $549
      • Consultant - $549
    • More Information
  • Includes Multiple Live Events. The next is on 08/20/2024 at 10:00 AM (EDT)

    CHAP is excited to offer our customers a virtual version of our Accreditation Intensive. This event is for all of our customers regardless of what stage of the accreditation process you are in. *This workshop also serves as new or renewing consultant training. There will also be an additional post-workshop virtual component and a consultant competency exam (must have 80% to pass) for CHAP Consultant Certification.

    Both the Home Health and Hospice accreditation intensives will focus on the accreditation process, the CHAP accreditation standards, the most cited deficiencies, and strategies to implement to attain improved compliance within your own organization. 

    This event is for all of our customers regardless of what stage of the accreditation process you are in. This is an interactive, virtual event designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration. 

    The event will focus on: 

    • The accreditation process 
    • The CHAP accreditation Standards 
    • The most cited deficiencies  
    • Strategies to implement to attain improved compliance within your own organization

    This is an interactive and engaging learning opportunity for our CHAP Hospice Accreditation customers! Here is a recent comment from one of our attendees from our last Intensive: "I loved it and look forward to more education and partnering with CHAP to help us provide the best patient care."

    LIVE VIRTUAL EVENT

    • Tuesday, August 20, 2024: 10:00 am - 5:30 pm Eastern Time
    • Wednesday, August 21, 2024: 10:00 am - 5:00 pm Eastern Time (On Wednesday, Home Health Participants will also be joining to address key areas of performance such as Infection Prevention and Control, Quality Improvement, and Emergency Preparedness)

    OUTCOME

    • 12.5 CE credits for Hospice (Attendance for both days is required to obtain the Home Health CE contact hours)
    • Note: Attendees participating in both the Hospice and Home Health Intensive will receive a total of 18.5 CE contact hours. 

     PRICING

    • Take advantage of the Early Bird discount! Register for $499 until 7/19/24!
    • Regular Price: $549 (after 7/19/24)
    • Attend BOTH Accreditation Intensives (Hospice & Home Health) and receive 30% off your total price! Email education@chapinc.org for the promo code!

    If you would like to send four or more people from one agency, or if you would like to attend both the Hospice and Home Health events - please email us for a discount on registration! Email us at education@chapinc.org for your discount or with any questions!

    Please note this event is designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.

    *This workshop also serves as new or renewing consultant training. There will be a consultant competency exam (must have 80% to pass) for CHAP Consultant Certification. If you have more questions about becoming a CHAP Consultant - please contact Amanda Satulovsky at amanda.satulovsky@chapinc.org. 


    image

    This event has 12.5 CE for Nursing Professionals 

    Disclosure/Conflict of Interest

    This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Criteria for successful completion includes attendance of all scheduled sessions, participation in engagement activities, and completion of an evaluation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity. 

    Participating in this workshop in no way guarantees the outcome of the accreditation process. The content is meant to help participants understand the accreditation process, learn common areas of deficiencies, understand how to gain compliance in the most commonly citied standards and utilize and implement the QAPI process. 

    This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

     There are no conflicts of interest for any individual in a position to control content for this activity.

     How to obtain CE contact hours:

     Criteria for successful completion includes attendance at the entire event (both days), participation in engagement activities, and completion of an evaluation.


    Keri Culhane

    Clinical Nurse Educator

    CHAP

    Keri comes to CHAP with 17 years’ experience in the post-acute healthcare industry and has held a variety of positions from direct patient care as a Registered Nurse to chief executive in both home health and hospice organizations. She has a passion for community-based care and enjoys educating others and contributing to their growth and development as a healthcare professional. Keri previously served as a board member/officer for the Oregon Hospice & Palliative Care Association. She received her Master’s in Business Administration from the University of Texas at Tyler, and her Nursing degree from the University of Wyoming.

    Most recently, Keri served as a Home Care Surveyor for 5 years with The Joint Commission where she conducted surveys for home care organizations across the country and provided education to organizations regarding standards, regulations, and operational processes. During her last year and a half as a surveyor, Keri was responsible for the onboarding and orientation process of new home care surveyors. She has led several projects and workgroups to include educational presentation development, technological survey advancements, standard operating procedure development, and new hire orientation development. In addition to developing educational presentations, Keri has been a speaker/presenter at state association conferences across the country.

    Formerly, Keri served as Executive Director for Coastal Home Health & Hospice where she was responsible for overall agency operations and management. She also served as a Director of Accreditation for CHAP responsible for operational oversight and survey activities to validate consistent application of accreditation and regulatory standards for community health providers with a focus on safe, quality patient care delivery.

    • Register
      • Early bird pricing available!
      • General - $499
      • Partner - $499
      • Consultant - $499
      • Regular Price after 07/20/2024 2:59 AM
      • General - $549
      • Partner - $549
      • Consultant - $549
    • More Information
  • Includes a Live In-Person Event on 08/14/2024 at 8:15 AM (EDT)

    CHAP operations certification workshop empowers home care leaders with the education, training, and certification they need to grow their agency with integrity. Industry experts developed a program to give you all the tools you need for operational excellence with a goal of client-centered care. Develop an effective framework to support your agencies' mission and purpose.

    This two-day workshop will focus on building up your operational toolkit with the goal of helping you effectively run (and GROW) your agency while providing client-centered care. This is a skill-based workshop with focused activities for the home care/private duty providers with a tailored approach to increase agency success. This workshop is open to anyone in the home care/private duty industry, whether already working in it, looking to get into it, or expanding your community-based services.

    Attendees will:

    • Understand the key components of home care business operations
    • Examine the regulatory requirements and compliance standards relevant to home care 
    • Gain insights into best practices in quality programming 
    • Explore marketing and business development techniques specific to home care
    • Review trends & best practices in workforce management 
    • Apply fiscal management skills - including overview of operational expenses and budgeting
    • Evaluate payer sources and explore state specific programs
    Outcome: Successful completion of the workshop and a minimum score of 80% on the exam results in your certification as a CHAP Certified Home Care Professional Operator© (CHCPO©)*. 

    Workshop Dates/Times:

    • Wednesday, August 14 - 8:30-5:00pm
    • Thursday, August 15 - 8:30-5:00pm
    • Location: Basking Ridge, New Jersey - Courtyard Basking Ridge, 595 Martinsville Road Basking Ridge, New Jersey, 07920

     PRICING

    Early Bird price $1299! (ends 07/19), Regular price $1499

    Register now - our workshops are small and space is LIMITED. Each participant needs to have their own account and register for the workshop from their personal account. Need help making a case for your attendance? Click here for a sample justification letter.

    If you have additional questions, please email education@chapinc.org

    *Career certification is valid for three years. 


    Join us in Basking Ridge, New Jersey at the Courtyard Basking Ridge!

    595 MARTINSVILLE ROAD,

    BASKING RIDGE, NEW JERSEY, USA, 07920

    Click here to book your room: Basking Ridge Hotel | Courtyard Basking Ridge (marriott.com)


    Wendy Phillips Chavez, MSN, RN, CLNC

    CHAP Site Visitor, Consultant

    CHAP

    Wendy is an accomplished and experienced nurse and operations leader, with over 25 years of dedicated service in the field of home care. As the owner of a successful healthcare consulting business, Wendy has demonstrated her expertise in various capacities, including as a CHAP certified consultant, legal nurse consultant, and accreditation surveyor.

    Throughout her career, Wendy has served in both state and national roles, notably as VP, Operations and Director of Advocacy for national home care agencies, where she played a pivotal role in shaping industry standards and advocating for the advancement of home care services. Her extensive experience extends to new business start-ups, where she has consistently proven her ability to navigate complex regulatory landscapes and establishing thriving ventures.

    In addition to her professional achievements, Wendy currently serves on the Recreational Therapy Licensing board, appointed by NC House Speaker, Tim Moore, and has served on national and state homecare and home health association boards, contributing her insights and expertise to further the goals of the industry. A dedicated advocate for quality care, Wendy's commitment to excellence has earned her recognition as a trusted leader in the field. Outside of her professional endeavors, Wendy finds joy in her family life, being married and residing in the picturesque coastal area in the state of North Carolina. She cherishes the moments spent traveling and creating memories with her family, finding balance and fulfillment in both her personal and professional pursuits.

    Denise Stanford, MS, SHRM-CP

    Executive Director

    CHAP - Community Health Accreditation Partner, Center for Excellence

    Denise Stanford is passionate about the impact of education and training on quality improvement in healthcare. As someone who has utilized community-based healthcare services for loved ones, she understands the importance of high-quality care and services.

    Denise personally experienced how education and training can transform an individual’s life and the lives of those they touch. Denise has been working as an educator in community-based healthcare for nearly a decade. She greatly enjoys creating learning experiences that engage learners and teach real-time skills that can be immediately applied on the job. Her master’s degree in adult learning has allowed her to work on the development of workshops and e-learning for healthcare professionals, focus on training for community members, and serve as an adjunct professor working with first-time college students. In her role at CFE, she helps craft meaningful learning experiences and oversees the operation of the department.


    Priya Sipp

    Growth Solutions

    CHAP

    Priya Sipp’s extensive experience and expertise come to the forefront in her role at CHAP Growth Solutions, building on a distinguished 15-year career in the healthcare-at-home sector. Starting as a Home Health Aide, she advanced through various fields, including Client Coordination, Recruiting, Compliance, and Business Development, amassing a comprehensive industry insight. Her vast experience propelled her to lead as the Administrator for multiple agency locations across states.

    Her leadership style, rooted in understanding motivations, drove team achievements. As a Business Development Manager, she generated exceptional results by achieving a 75% referral increase in underperforming locations.

    Proficient in strategic planning, she expanded revenue streams and fostered strong teams. Further, Sipp’s post-acute entrepreneurial inclination led her to co-found a home care agency, enriching her grasp of growth strategies with operational understanding.

    Sipp’s journey from a home health aide to an agency owner lends unmatched credibility to her engagements with potential clients. She effectively drives transformative growth in her current role as a Growth Consultant.

    • Register
      • Early bird pricing available!
      • General - $1,299
      • Partner - $1,299
      • Consultant - $1,299
      • Regular Price after 07/20/2024 2:59 AM
      • General - $1,499
      • Partner - $1,499
      • Consultant - $1,499
    • More Information
  • Includes a Live In-Person Event on 07/23/2024 at 8:30 AM (EDT)

    Our sales certification workshop empowers healthcare sales representatives with the education, training, and certification they need to grow their agency with integrity. Top leaders in the healthcare industry facilitate our sales training workshops; they are learner-centered, dynamic, and collaborative. We leverage our expertise to expand your industry knowledge, communicate value, build partnerships, and increase quality referrals to give you a competitive advantage. General price: $2499 (early bird $2199), Partner price: $2099 (early bird $1899)

    This two-and-a-half-day workshop will focus on improving your sales techniques and growing your agency census with integrity. This is a hands-on, skill-based workshop that is focused in on the healthcare industry and has a tailored approach to increasing referrals. Successful completion of the workshop and testing results in your certification as a CHAP Certified Healthcare Sales Professional© (CHSP©). 

    BY ATTENDING PEOPLE WILL LEARN:

    • Understand Industry Innovations and related regulations
    • Effectively demonstrate Sales Model
    • Articulate an effective value proposition that inspires action
    • Effectively handle referral objections
    • Build long lasting value-based trust with referrals sources

    DATES: 

    • Tuesday, July 23 - 8:30-5:00pm
    • Wednesday, July 24 - 8:30-5:00pm
    • Thursday, July 25 - 9:00-12:00pm

    LOCATION: CHAP Home Office - Arlington, VA

    *Attendance all days and passing a comprehensive exam with a score of 80% or better is required for CHSP certification. Professional certification is valid for 3 years.

    PRICING:

    • CHAP Early Bird price $1799 (ends 07/08)
    • Regular price $1999 

    Need help making a case for your attendance? Click here for a sample justification letter.

    OUTCOMES:

    As a nationally recognized organization, CHAP’s workshops qualify under the Texas Administrative Codes §558.259 and §558.260 for Initial Educational Training and Continuing Education in Administration of Agencies. Get 18 credits by attending CHAP’s Home Health or Hospice Operations Certification workshop or Healthcare Sales Certification workshop.


    This Hyatt hotel is located just 0.9 miles from the office (about a 15 min walk): Arlington Hotel Near Washington Monuments | Hyatt Centric Arlington

    Member rates are $332/nt

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    Or stay at the Residence Inn located in the Courthouse Plaza, just steps from the CHAP office. This hotel is nearly sold out for the event dates!

    Use this link to book using the CHAP discount: https://www.marriott.com/event-reservations/CHAP

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    The CHAP offices and training space are located in the beautiful Courthouse area of Arlington VA. Our office is just 6 miles from Ronald Raegan Washington National Airport (DCA), 2 miles from Arlington National Cemetery, and 4 miles from downtown Washington DC. In addition, there are amazing dining and entertainment options within walking distance of the CHAP office and hotels.

    Great local shopping:

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    Beautiful neighborhood:

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    Great outdoor space right outside of the office:

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    Click here for a list of the 10 Best Local Restaurants

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    Easy 10-15 min Uber/Lift ride from DCA to the CHAP offices.

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    Or take a 30-40 min Metro ride for around $3

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    Jan Sweat

    Vice President, Learning Solutions

    Community Health Accreditation Partner

    Vice president of Learning Solutions, Jan Sweat comes to CHAP with over 25 years of experience in healthcare, with a focus in the post-acute industry. For nearly two decades, she worked for Kindred at Home in sales, sales leadership, operations, and talent development.   

    Prior to joining CHAP, Sweat directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and Palliative Care nationwide. In addition to her classroom impact, she spent several years as a growth strategist connecting corporate strategy to field implementation and interim area management. These roles equipped her with a unique perspective to solve provider problems with robust solutions.    

    After graduating from North Georgia College and State University earning a degree in Sociology with a minor in Psychology, she served as a case manager in a metro Atlanta hospital and a nursing home social service director for several years, where she supported countless patients and families.

    There are no conflicts of interests. 

    Kassi Ellison

    Vice President, Growth Solutions

    CHAP

    Kassi Ellison is a dynamic leader in the community-based healthcare industry with over 15 years of experience as a business development executive. Her career progression has bestowed her with an in-depth grasp of the multifaceted roles within business development, solidifying her position as a recognized expert in the industry. She has a proven track record of identifying and maximizing growth opportunities in home health and hospice, resulting in significant increases in census and revenue.  

    Ellison’s adaptability in challenging situations, and her exceptional skills and experience in building new ventures from the ground up, providing exemplary leadership during successful acquisitions, and turning around underperforming locations, have empowered her to effectively lead and coach teams across three different lines of business concurrently.  

    As Vice President of Growth Consulting at CHAP, Ellison identifies emerging directions and works with stakeholders to position the organization for continued success. Through her experience and strategic approach, she can help our partners plan and execute successful business development strategies, leading them to substantial growth.

    For $2499 participants receive:

    1. Six on-demand prerequisite courses - courses provide a foundation on the hospice industry, including quality reporting, hospice Medicare benefit, Conditions of Participation, and regulatory compliance
    2. Two and a half day of in-person certification training and comprehensive exam - our hands-on, skill-based certification workshop focuses on building the skills and knowledges you need for consistent, repeatable, strategic growth
    3. Post-workshop on-demand optional courses - courses will help you fine-tune your on-the-job skills
    4. Successful completion of coursework and exam results in Certified Hospice Sales Professional (CHSP) credential

    Current CHAP customers are eligible for a $400 discount, bringing the price per participant to $2,099. Group registration discounts are also available. Email us for more information cfe@chapinc.org or call 619-800-7255. 

  • CLICK TO DOWNLOAD an early look at the CHAP Pediatric Care Certification Standards.

    CHAP Pediatric Care Certification is available to CHAP customers as part of the accreditation process. 

    The Pediatric Care Certification standards are based on peer-reviewed literature and integrate holistic clinical care principles of expert knowledge, assessment, and early identification of needs; patient-centered care and communication; care coordination; and the parent-provider relationship to elevate the goal of high-quality pediatric in-home care.

     

  • CHAP Compliance Program Standards (for all service lines).

    CHAP’s Compliance Program Standards are thoughtfully constructed and incorporate the U.S. Office of the Inspector General’s core program elements. We developed a new key performance area (KPA) named “Compliance Program” that will be effective June 1, 2024, in all CHAP service line Standards of Excellence and implemented in surveys on and after August 1, 2024.


     

  • CLICK TO DOWNLOAD. The CHAP Standards of Excellence are designed for an organization that provides pharmacy services directly to consumers in any setting, including ancillary or long-term care facilities.

    CHAP Pharmacy Standards of Excellence are designed for pharmacy providers to recommend and dispense safe, reliable and effective medicine and treatments.
    These professionals serve their communities in a variety of settings, including independent, community-based pharmacies; through mail order or online; or within hospitals and long-term care facilities.

    Updated 2024

    Their services are invaluable within the community. These providers not only fill prescriptions, but also oversee medication management and responses for prescribed medications.

    Pharmacies are integral to the health of a community. They need a partner that is likewise connected to home and community-based health care services.