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Includes a Live In-Person Event on 09/09/2025 at 8:30 AM (EDT)
Our sales certification workshop empowers healthcare sales representatives with the education, training, and certification they need to grow their agency with integrity. Top leaders in the healthcare industry facilitate our sales training workshops; they are learner-centered, dynamic, and collaborative. We leverage our expertise to expand your industry knowledge, communicate value, build partnerships, and increase quality referrals to give you a competitive advantage. General price: $2499 (early bird $2199), Partner price: $2099 (early bird $1899)
This two-and-a-half-day workshop will focus on improving your sales techniques and growing your agency census with integrity. This is a hands-on, skill-based workshop that is focused in on the healthcare industry and has a tailored approach to increasing referrals. Successful completion of the workshop and testing results in your certification as a CHAP Certified Healthcare Sales Professional© (CHSP©).
BY ATTENDING PEOPLE WILL LEARN:
- Understand Industry Innovations and related regulations
- Effectively demonstrate Sales Model
- Articulate an effective value proposition that inspires action
- Effectively handle referral objections
- Build long lasting value-based trust with referrals sources
DATES:
- Tuesday, Sept. 9 - 8:30-5:00pm
- Wednesday, Sept. 10 - 8:30-5:00pm
- Thursday, Sept. 11 - 9:00-12:00pm
LOCATION: CHAP Home Office - Arlington, VA
*Attendance all days and passing a comprehensive exam with a score of 80% or better is required for CHSP certification. Professional certification is valid for 3 years.
Are you interested in attending but need more time to check your calendar or review with your team? Complete this form to reserve your spot for the upcoming seminar.
PRICING:
- CHAP Early Bird price $1799 (ends 08/15)
- Regular price $1999
Need help making a case for your attendance? Click here for a sample justification letter.
OUTCOMES:
As a nationally recognized organization, CHAP’s workshops qualify under the Texas Administrative Codes §558.259 and §558.260 for Initial Educational Training and Continuing Education in Administration of Agencies. Get 18 credits by attending CHAP’s Home Health or Hospice Operations Certification workshop or Healthcare Sales Certification workshop.
This Hyatt hotel is located just 0.9 miles from the office (about a 15 min walk): Arlington Hotel Near Washington Monuments | Hyatt Centric Arlington
Member rates are $332/nt
Or stay at the Residence Inn located in the Courthouse Plaza, just steps from the CHAP office. This hotel is nearly sold out for the event dates!
Use this link to book using the CHAP discount: https://www.marriott.com/event-reservations/CHAP
The CHAP offices and training space are located in the beautiful Courthouse area of Arlington VA. Our office is just 6 miles from Ronald Raegan Washington National Airport (DCA), 2 miles from Arlington National Cemetery, and 4 miles from downtown Washington DC. In addition, there are amazing dining and entertainment options within walking distance of the CHAP office and hotels.
Great local shopping:
Beautiful neighborhood:
Great outdoor space right outside of the office:
Click here for a list of the 10 Best Local Restaurants
Easy 10-15 min Uber/Lift ride from DCA to the CHAP offices.
Or take a 30-40 min Metro ride for around $3
Jan Sweat
Vice President, Learning Solutions
Community Health Accreditation Partner
Vice president of Learning Solutions, Jan Sweat comes to CHAP with over 25 years of experience in healthcare, with a focus in the post-acute industry. For nearly two decades, she worked for Kindred at Home in sales, sales leadership, operations, and talent development.
Prior to joining CHAP, Sweat directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and Palliative Care nationwide. In addition to her classroom impact, she spent several years as a growth strategist connecting corporate strategy to field implementation and interim area management. These roles equipped her with a unique perspective to solve provider problems with robust solutions.
After graduating from North Georgia College and State University earning a degree in Sociology with a minor in Psychology, she served as a case manager in a metro Atlanta hospital and a nursing home social service director for several years, where she supported countless patients and families.
There are no conflicts of interests.
Kassi Ellison
Vice President, Growth Solutions
CHAP
Kassi Ellison is a dynamic leader in the community-based healthcare industry with over 15 years of experience as a business development executive. Her career progression has bestowed her with an in-depth grasp of the multifaceted roles within business development, solidifying her position as a recognized expert in the industry. She has a proven track record of identifying and maximizing growth opportunities in home health and hospice, resulting in significant increases in census and revenue.
Ellison’s adaptability in challenging situations, and her exceptional skills and experience in building new ventures from the ground up, providing exemplary leadership during successful acquisitions, and turning around underperforming locations, have empowered her to effectively lead and coach teams across three different lines of business concurrently.
As Vice President of Growth Consulting at CHAP, Ellison identifies emerging directions and works with stakeholders to position the organization for continued success. Through her experience and strategic approach, she can help our partners plan and execute successful business development strategies, leading them to substantial growth.
For $2499 participants receive:
- Six on-demand prerequisite courses - courses provide a foundation on the hospice industry, including quality reporting, hospice Medicare benefit, Conditions of Participation, and regulatory compliance
- Two and a half day of in-person certification training and comprehensive exam - our hands-on, skill-based certification workshop focuses on building the skills and knowledges you need for consistent, repeatable, strategic growth
- Post-workshop on-demand optional courses - courses will help you fine-tune your on-the-job skills
- Successful completion of coursework and exam results in Certified Hospice Sales Professional (CHSP) credential
Current CHAP customers are eligible for a $400 discount, bringing the price per participant to $2,099. Group registration discounts are also available. Email us for more information cfe@chapinc.org or call 619-800-7255.
-
Register
- Early bird pricing available!
- General - $1,999
- Partner - $1,999
- Consultant - $1,999
- Regular Price after 08/16/2025 2:59 AM
- General - $1,799
- Partner - $1,799
- Consultant - $1,799
- More Information
-
Includes a Live In-Person Event on 05/13/2025 at 8:30 AM (PDT)
CHAP sales certification workshop empowers healthcare sales representatives with the education, training, and certification they need to grow their agency with integrity. Top leaders in the healthcare industry facilitate our sales training workshops; they are learner-centered, dynamic, and collaborative. We leverage our expertise to expand your industry knowledge, communicate value, build partnerships, and increase quality referrals to give you a competitive advantage.
This two-and-a-half-day workshop will focus on improving your sales techniques and growing your agency census with integrity. This is a hands-on, skill-based workshop that is focused in on the healthcare industry and has a tailored approach to increasing referrals. Successful completion of the workshop and testing results in your certification as a CHAP Certified Healthcare Sales Professional© (CHSP©).
ATTENDEES WILL:
- Effectively handle referral objections
- Understand Industry Innovations and related regulations
- Effectively demonstrate sales process
- Articulate an effective value proposition that inspires action
- Build long lasting value-based trust with referrals sources
DATES:
- Tuesday, May 13 - 8:30-5:00pm
- Wednesday, May 14 - 8:30-5:00pm
- Thursday, May 15 - 9:00-12:00pm
LOCATION: CHAP San Diego Office - 448 W Market Street, Suite 101, San Diego, CA 92101
*Attendance of all three days and passing a comprehensive exam with a score of 80% or better is required for CHSP certification. Professional certification is valid for 3 years.
Are you interested in attending but need more time to check your calendar or review with your team? Complete this form to reserve your spot for the upcoming seminar.
PRICING:
- Early bird price $1799 (ends 04/18)
- Reg price $1999
OUTCOMES:
As a nationally recognized organization, CHAP’s workshops qualify under the Texas Administrative Codes §558.259 and §558.260 for Initial Educational Training and Continuing Education in Administration of Agencies. Get 18 credits by attending CHAP’s Home Health or Hospice Operations Certification workshop or Healthcare Sales Certification workshop.
If you are a CHAP accreditation customer with a General access account, or if you would like to send three or more people from one agency, or if you would like to attend multiple events - please email us at education@chapinc.org for a discount on registration!
There are abundant hotel options in the downtown San Diego area. Any hotel in the Gaslamp district, Marina district or Little Italy will likely be less than 1 mile away. Book early to save!
The training site is 0.1 miles away from the Manchester Grand Hyatt and the Embassy Suites by Hilton San Diego Bay Hotel.
There are also many Airbnb options within walking distance: Airbnb | Gaslamp Quarter, San Diego - Vacation Rentals & Places to Stay - California
Office location is at:
448 West Market Street
San Diego, CA 92101
The Center for Excellence training center is located in the Marina District of beautiful San Diego! The temperate coastal climate, convenient airport, and local attractions make San Diego a great destination any time of year!
The San Diego airport is less than 4 miles from our office and area hotels, an easy Uber/Lift or taxi ride.
Jan Sweat
Vice President, Learning Solutions
Community Health Accreditation Partner
Vice president of Learning Solutions, Jan Sweat comes to CHAP with over 25 years of experience in healthcare, with a focus in the post-acute industry. For nearly two decades, she worked for Kindred at Home in sales, sales leadership, operations, and talent development.
Prior to joining CHAP, Sweat directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and Palliative Care nationwide. In addition to her classroom impact, she spent several years as a growth strategist connecting corporate strategy to field implementation and interim area management. These roles equipped her with a unique perspective to solve provider problems with robust solutions.
After graduating from North Georgia College and State University earning a degree in Sociology with a minor in Psychology, she served as a case manager in a metro Atlanta hospital and a nursing home social service director for several years, where she supported countless patients and families.
There are no conflicts of interests.
Kassi Ellison
Vice President, Growth Solutions
CHAP
Kassi Ellison is a dynamic leader in the community-based healthcare industry with over 15 years of experience as a business development executive. Her career progression has bestowed her with an in-depth grasp of the multifaceted roles within business development, solidifying her position as a recognized expert in the industry. She has a proven track record of identifying and maximizing growth opportunities in home health and hospice, resulting in significant increases in census and revenue.
Ellison’s adaptability in challenging situations, and her exceptional skills and experience in building new ventures from the ground up, providing exemplary leadership during successful acquisitions, and turning around underperforming locations, have empowered her to effectively lead and coach teams across three different lines of business concurrently.
As Vice President of Growth Consulting at CHAP, Ellison identifies emerging directions and works with stakeholders to position the organization for continued success. Through her experience and strategic approach, she can help our partners plan and execute successful business development strategies, leading them to substantial growth.
-
Register
- Early bird pricing available!
- General - $1,799
- Partner - $1,799
- Consultant - $1,799
- Regular Price after 04/19/2025 2:59 AM
- General - $1,999
- Partner - $1,999
- Consultant - $1,999
- More Information
-
Includes a Live In-Person Event on 01/28/2025 at 8:30 AM (CST)
Our sales certification workshop empowers healthcare sales representatives with the education, training, and certification they need to grow their agency with integrity. Top leaders in the healthcare industry facilitate our sales training workshops; they are learner-centered, dynamic, and collaborative. We leverage our expertise to expand your industry knowledge, communicate value, build partnerships, and increase quality referrals to give you a competitive advantage.
This two-and-a-half-day workshop will focus on improving your sales techniques and growing your agency census with integrity. This is a hands-on, skill-based workshop that is focused in on the healthcare industry and has a tailored approach to increasing referrals. Successful completion of the workshop and testing results in your certification as a CHAP Certified Healthcare Sales Professional© (CHSP©).
BY ATTENDING PEOPLE WILL:
- Understand Industry Innovations and related regulations
- Effectively demonstrate Sales Model
- Articulate an effective value proposition that inspires action
- Effectively handle referral objections
- Build long lasting value-based trust with referrals sources
DATES:
- Tuesday, Jan 28 - 8:30-5:00pm
- Wednesday, Jan 29 - 8:30-5:00pm
- Thursday, Jan 30 - 9:00-12:00pm
LOCATION: Hilton Garden Inn Riverwalk, San Antonio, TX
*Attendance all days and passing a comprehensive exam with a score of 80% or better is required for CHSP certification. Professional certification is valid for 3 years.
Are you interested in attending but need more time to check your calendar or review with your team? Complete this form to reserve your spot for the upcoming seminar.
PRICING:
- CHAP Early Bird price $1799 (ends 12/27)
- Regular price $1999
Need help making a case for your attendance? Click here for a sample justification letter.
OUTCOMES:
As a nationally recognized organization, CHAP’s workshops qualify under the Texas Administrative Codes §558.259 and §558.260 for Initial Educational Training and Continuing Education in Administration of Agencies. Get 18 credits by attending CHAP’s Home Health or Hospice Operations Certification workshop or Healthcare Sales Certification workshop.
The event will be held at the Hilton Garden Inn San Antonio Downtown.
Use this link to reserve your room and get the best available rate:
We are excited to bring this workshop to the beautiful city of San Antonio Texas! Join us at the Riverwalk!
Easy 10-15 min Uber/Lift ride from DCA to the CHAP offices.
Or take a 30-40 min Metro ride for around $3
Jan Sweat
Vice President, Learning Solutions
Community Health Accreditation Partner
Vice president of Learning Solutions, Jan Sweat comes to CHAP with over 25 years of experience in healthcare, with a focus in the post-acute industry. For nearly two decades, she worked for Kindred at Home in sales, sales leadership, operations, and talent development.
Prior to joining CHAP, Sweat directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and Palliative Care nationwide. In addition to her classroom impact, she spent several years as a growth strategist connecting corporate strategy to field implementation and interim area management. These roles equipped her with a unique perspective to solve provider problems with robust solutions.
After graduating from North Georgia College and State University earning a degree in Sociology with a minor in Psychology, she served as a case manager in a metro Atlanta hospital and a nursing home social service director for several years, where she supported countless patients and families.
There are no conflicts of interests.
Kassi Ellison
Vice President, Growth Solutions
CHAP
Kassi Ellison is a dynamic leader in the community-based healthcare industry with over 15 years of experience as a business development executive. Her career progression has bestowed her with an in-depth grasp of the multifaceted roles within business development, solidifying her position as a recognized expert in the industry. She has a proven track record of identifying and maximizing growth opportunities in home health and hospice, resulting in significant increases in census and revenue.
Ellison’s adaptability in challenging situations, and her exceptional skills and experience in building new ventures from the ground up, providing exemplary leadership during successful acquisitions, and turning around underperforming locations, have empowered her to effectively lead and coach teams across three different lines of business concurrently.
As Vice President of Growth Consulting at CHAP, Ellison identifies emerging directions and works with stakeholders to position the organization for continued success. Through her experience and strategic approach, she can help our partners plan and execute successful business development strategies, leading them to substantial growth.
For $2499 participants receive:
- Six on-demand prerequisite courses - courses provide a foundation on the hospice industry, including quality reporting, hospice Medicare benefit, Conditions of Participation, and regulatory compliance
- Two and a half day of in-person certification training and comprehensive exam - our hands-on, skill-based certification workshop focuses on building the skills and knowledges you need for consistent, repeatable, strategic growth
- Post-workshop on-demand optional courses - courses will help you fine-tune your on-the-job skills
- Successful completion of coursework and exam results in Certified Hospice Sales Professional (CHSP) credential
Current CHAP customers are eligible for a $400 discount, bringing the price per participant to $2,099. Group registration discounts are also available. Email us for more information cfe@chapinc.org or call 619-800-7255.
-
Register
- Early bird pricing available!
- General - $1,999
- Partner - $1,999
- Consultant - $1,999
- Regular Price after 12/28/2024 1:59 AM
- General - $1,799
- Partner - $1,799
- Consultant - $1,799
- More Information
-
Includes Multiple Live Events. The next is on 12/10/2024 at 11:00 AM (EST)
Elevate your agency to Five-Star status with this 2-day virtual workshop. Discover the proven roadmap, master the CAHPS system, and design optimal visit structures. Learn effective teaching strategies, understand the financial benefits, and implement high standards for accountability. Register now and transform your agency's future.
Transform Your Agency into a Five-Star Powerhouse
Every Five-Star agency has its own unique journey, a path shaped by intention, planning, and expectations. Join us for two immersive half-day virtual learning that will empower your agency to become a Five-Star leader in the industry. Here's what you'll gain:
- Master the Five-Star Path: Discover the proven roadmap to achieving Five-Star status and increasing your response rates.
- CAHPS Star System Demystified: Learn how to calculate your Stars with small sample sizes and leverage the CAHPS Star System to your advantage.
- Design Your Five-Star Visit Structure:
- Routine Visits
- Admissions Visits
- Facility Visits
- And more
- Effective System Teaching: Acquire the skills to effectively teach your team the Five-Star system.
- Value and Financial Impact: Understand the value and financial benefits Five-Star brings to your agency.
- Standards and Accountability: Learn how to implement high standards and accountability across your agency.
- Key Measures and Reports: Identify the essential measures and reports needed to reach and maintain Five-Star status.
- And so much more.
Price: $899
Dates/Times:
- 12/10: 11am-3:30pm ET
- 12/11: 11am-3:30pm ET
Meet Your Expert Faculty
- Bill Taylor, CPA - DataSharks
- Nancy Mueller - Multi-View Incorporated Systems
- Denise Stanford - CHAP Senior Director of Operations
Don't miss this opportunity to elevate your agency to Five-Star excellence. Register now and take the first step towards transforming your agency's future.
Bill Taylor
CPA
Bill Taylor is a North Carolina based CPA who learned Hospice and Home Health at MVI where he led the consulting division for many years. He started his professional life as Journalism major at the University of Tennessee and later gravitated toward accounting after running a newspaper plant for several years. Semi-retired, Bill now does the occasional project for MVI, processes Medicare Cost Reports and teaches for CHAP.
Bill also serves on the NHPCO Finance and IT Steering Committee.
Nancy mueller
Consultant
Multi-View Inc (MVI)
Nancy joins the MVI team after spending several years as an MVI client in the world of Hospice finance. Nancy helps clients implement their Model, including their compensation systems and Hospice accounting practices. Nancy manages the MVI Magic! service, meaning she’s usually on the road working directly with clients who want to more quickly raise their quality and improve their financials. Nancy can be found at many MVI Conferences and Workshops soaking up the electricity created when Andrew teaches Hospice leaders the business of Hospice. When she’s in the office, Nancy also provides support for CYMA & F9 and is a member of the Cost Report Team. She has a Bachelor’s of Business Administration with a specialty in Accounting from St. Mary’s College. Notre Dame, IN. Nancy is also a CHAP Certified Consultant.
Denise Stanford, MS, SHRM-CP
Executive Director
CHAP - Community Health Accreditation Partner, Center for Excellence
Denise Stanford is passionate about the impact of education and training on quality improvement in healthcare. As someone who has utilized community-based healthcare services for loved ones, she understands the importance of high-quality care and services.
Denise personally experienced how education and training can transform an individual’s life and the lives of those they touch. Denise has been working as an educator in community-based healthcare for nearly a decade. She greatly enjoys creating learning experiences that engage learners and teach real-time skills that can be immediately applied on the job. Her master’s degree in adult learning has allowed her to work on the development of workshops and e-learning for healthcare professionals, focus on training for community members, and serve as an adjunct professor working with first-time college students. In her role at CFE, she helps craft meaningful learning experiences and oversees the operation of the department.
-
Register
- General - $899
- Partner - $899
- Consultant - $899
- Staff - Free!
- More Information
-
Includes Multiple Live Events. The next is on 12/04/2024 at 10:00 AM (EST)
CHAP is excited to offer our customers a virtual version of our Accreditation Intensive. This event is for all of our customers regardless of what stage of the accreditation process you are in. *This workshop also serves as new or renewing consultant training. There will also be an additional post-workshop virtual component and a consultant competency exam (must have 80% to pass) for CHAP Consultant Certification.
Both the Home Health and Hospice accreditation intensives will focus on the accreditation process, the CHAP accreditation standards, the most cited deficiencies, and strategies to implement to attain improved compliance within your own organization.
This event is for all of our customers regardless of what stage of the accreditation process you are in. This is an interactive, virtual event designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.
Both events will focus on:
- The accreditation process
- The CHAP accreditation Standards
- The most cited deficiencies
- Strategies to implement to attain improved compliance within your own organization
This is an interactive and engaging learning opportunity for our CHAP Home Health Accreditation customers! Here is a comment from an attendee of our last Intensive: "I loved it and look forward to more education and partnering with CHAP to help us provide the best patient care."
LIVE VIRTUAL EVENT
- Wednesday, December 4, 2024: 10:00 am - 5:30 pm Eastern Time (On Wednesday, Hospice Participants will also be joining to address key areas of performance such as Infection Prevention and Control, Quality Improvement, and Emergency Preparedness)
- Thursday, December 5, 2024: 10:00 am - 4:30pm Eastern Time
OUTCOME
- 11.25 CE credits for Home Health (Attendance for both days is required to obtain the Home Health CE contact hours)
- Note: Attendees who attend both Home Health and Hospice will obtain a total of 18.5 CE contact hours for the three days
PRICING
- Take advantage of the Early Bird discount! Register for $499 until 11/01/24!
- Regular Price: $549 (after 11/01/24)
- Attend BOTH Accreditation Intensives (Hospice & Home Health) and receive 30% off your total price! Email education@chapinc.org for the promo code!
If you would like to send four or more people from one agency, or if you would like to attend both the Hospice and Home Health events - please email us for a discount on registration! Email us at education@chapinc.org for your discount or with any questions!
Please note this event is designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.
*This workshop also serves as new or renewing consultant training. There will be a consultant competency exam that must be taken within 6 months of the training (and have 80% to pass) for CHAP Consultant Certification. If you have more questions about becoming a CHAP Consultant - please contact David Arroyo at david.arroyo@chapinc.org.
This event has 11.25 CE for Nursing Professionals (or 18.5 for those attending both hospice and home health)
Disclosure/Conflict of Interest
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Criteria for successful completion includes attendance of all scheduled sessions, participation in engagement activities, and completion of an evaluation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity.
Participating in this workshop in no way guarantees the outcome of the accreditation process. The content is meant to help participants understand the accreditation process, learn common areas of deficiencies, understand how to gain compliance in the most commonly citied standards and utilize and implement the QAPI process.
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
There are no conflicts of interest for any individual in a position to control content for this activity.
How to obtain CE contact hours:
Criteria for successful completion includes attendance at the entire event (both days), participation in engagement activities, and completion of an evaluation.
Keri Culhane
Clinical Nurse Educator
CHAP
Keri comes to CHAP with 17 years’ experience in the post-acute healthcare industry and has held a variety of positions from direct patient care as a Registered Nurse to chief executive in both home health and hospice organizations. She has a passion for community-based care and enjoys educating others and contributing to their growth and development as a healthcare professional. Keri previously served as a board member/officer for the Oregon Hospice & Palliative Care Association. She received her Master’s in Business Administration from the University of Texas at Tyler, and her Nursing degree from the University of Wyoming.
Most recently, Keri served as a Home Care Surveyor for 5 years with The Joint Commission where she conducted surveys for home care organizations across the country and provided education to organizations regarding standards, regulations, and operational processes. During her last year and a half as a surveyor, Keri was responsible for the onboarding and orientation process of new home care surveyors. She has led several projects and workgroups to include educational presentation development, technological survey advancements, standard operating procedure development, and new hire orientation development. In addition to developing educational presentations, Keri has been a speaker/presenter at state association conferences across the country.
Formerly, Keri served as Executive Director for Coastal Home Health & Hospice where she was responsible for overall agency operations and management. She also served as a Director of Accreditation for CHAP responsible for operational oversight and survey activities to validate consistent application of accreditation and regulatory standards for community health providers with a focus on safe, quality patient care delivery.
-
Register
- Early bird pricing available!
- General - $499
- Partner - $499
- Consultant - $499
- Regular Price after 11/02/2024 2:59 AM
- General - $549
- Partner - $549
- Consultant - $549
- More Information
-
Includes Multiple Live Events. The next is on 12/03/2024 at 10:00 AM (EST)
CHAP is excited to offer our customers a virtual version of our Accreditation Intensive. This event is for all of our customers regardless of what stage of the accreditation process you are in. *This workshop also serves as new or renewing consultant training. There will also be an additional post-workshop virtual component and a consultant competency exam (must have 80% to pass) for CHAP Consultant Certification.
Both the Home Health and Hospice accreditation intensives will focus on the accreditation process, the CHAP accreditation standards, the most cited deficiencies, and strategies to implement to attain improved compliance within your own organization.
This event is for all of our customers regardless of what stage of the accreditation process you are in. This is an interactive, virtual event designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.
The event will focus on:
- The accreditation process
- The CHAP accreditation Standards
- The most cited deficiencies
- Strategies to implement to attain improved compliance within your own organization
This is an interactive and engaging learning opportunity for our CHAP Hospice Accreditation customers! Here is a recent comment from one of our attendees from our last Intensive: "I loved it and look forward to more education and partnering with CHAP to help us provide the best patient care."
LIVE VIRTUAL EVENT
- Tuesday, December 3, 2024: 10:00 am - 5:30 pm Eastern Time
- Wednesday, December 4, 2024: 10:00 am - 5:30 pm Eastern Time (On Wednesday, Home Health Participants will also be joining to address key areas of performance such as Infection Prevention and Control, Quality Improvement, and Emergency Preparedness)
OUTCOME
- 12.5 CE credits for Hospice (Attendance for both days is required to obtain the Home Health CE contact hours)
- Note: Attendees participating in both the Hospice and Home Health Intensive will receive a total of 18.5 CE contact hours.
PRICING
- Take advantage of the Early Bird discount! Register for $499 until 11/01/24!
- Regular Price: $549 (after 11/01/24)
- Attend BOTH Accreditation Intensives (Hospice & Home Health) and receive 30% off your total price! Email education@chapinc.org for the promo code!
If you would like to send four or more people from one agency, or if you would like to attend both the Hospice and Home Health events - please email us for a discount on registration! Email us at education@chapinc.org for your discount or with any questions!
Please note this event is designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.
*This workshop also serves as new or renewing consultant training. There will be a consultant competency exam that must be taken within 6 months of the training (and have 80% to pass) for CHAP Consultant Certification. If you have more questions about becoming a CHAP Consultant - please contact David Arroyo at david.arroyo@chapinc.org.
This event has 12.5 CE for Nursing Professionals
Disclosure/Conflict of Interest
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Criteria for successful completion includes attendance of all scheduled sessions, participation in engagement activities, and completion of an evaluation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity.
Participating in this workshop in no way guarantees the outcome of the accreditation process. The content is meant to help participants understand the accreditation process, learn common areas of deficiencies, understand how to gain compliance in the most commonly citied standards and utilize and implement the QAPI process.
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
There are no conflicts of interest for any individual in a position to control content for this activity.
How to obtain CE contact hours:
Criteria for successful completion includes attendance at the entire event (both days), participation in engagement activities, and completion of an evaluation.
Keri Culhane
Clinical Nurse Educator
CHAP
Keri comes to CHAP with 17 years’ experience in the post-acute healthcare industry and has held a variety of positions from direct patient care as a Registered Nurse to chief executive in both home health and hospice organizations. She has a passion for community-based care and enjoys educating others and contributing to their growth and development as a healthcare professional. Keri previously served as a board member/officer for the Oregon Hospice & Palliative Care Association. She received her Master’s in Business Administration from the University of Texas at Tyler, and her Nursing degree from the University of Wyoming.
Most recently, Keri served as a Home Care Surveyor for 5 years with The Joint Commission where she conducted surveys for home care organizations across the country and provided education to organizations regarding standards, regulations, and operational processes. During her last year and a half as a surveyor, Keri was responsible for the onboarding and orientation process of new home care surveyors. She has led several projects and workgroups to include educational presentation development, technological survey advancements, standard operating procedure development, and new hire orientation development. In addition to developing educational presentations, Keri has been a speaker/presenter at state association conferences across the country.
Formerly, Keri served as Executive Director for Coastal Home Health & Hospice where she was responsible for overall agency operations and management. She also served as a Director of Accreditation for CHAP responsible for operational oversight and survey activities to validate consistent application of accreditation and regulatory standards for community health providers with a focus on safe, quality patient care delivery.
-
Register
- Early bird pricing available!
- General - $499
- Partner - $499
- Consultant - $499
- Regular Price after 11/02/2024 2:59 AM
- General - $549
- Partner - $549
- Consultant - $549
- More Information
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Includes a Live In-Person Event on 11/20/2024 at 10:00 AM (EST)
CHAP operations certification workshop empowers home care leaders with the education, training, and certification they need to grow their agency with integrity. Industry experts developed a program to give you all the tools you need for operational excellence with a goal of client-centered care. Develop an effective framework to support your agencies' mission and purpose.
This two-day workshop will focus on building up your operational toolkit with the goal of helping you effectively run (and GROW) your agency while providing client-centered care. This is a skill-based workshop with focused activities for the home care/private duty providers with a tailored approach to increase agency success. This workshop is open to anyone in the home care/private duty industry, whether already working in it, looking to get into it, or expanding your community-based services.
Attendees will:
- Understand the key components of home care business operations
- Examine the regulatory requirements and compliance standards relevant to home care
- Gain insights into best practices in quality programming
- Explore marketing and business development techniques specific to home care
- Review trends & best practices in workforce management
- Apply fiscal management skills - including overview of operational expenses and budgeting
- Evaluate payer sources and explore state specific programs
Outcome: Successful completion of the workshop and a minimum score of 80% on the exam results in your certification as a CHAP Certified Home Care Professional Operator© (CHCPO©)*.
Workshop Dates/Times:
- Wednesday, Nov. 20 - 10am-6:00pm ET
- Thursday, Nov. 21 - 10am-6:00pm ET
- Location: Virtual
Are you interested in attending but need more time to check your calendar or review with your team? Complete this form to reserve your spot for the upcoming seminar.
PRICING
Early Bird price $1299! (ends 10/18), Regular price $1499
Register now - our workshops are small, and space is LIMITED. Each participant needs to have their own account and register for the workshop from their personal account. Need help making a case for your attendance? Click here for a sample justification letter.
If you have additional questions, please email education@chapinc.org
*Career certification is valid for three years.
Denise Stanford, MS, SHRM-CP
Executive Director
CHAP - Community Health Accreditation Partner, Center for Excellence
Denise Stanford is passionate about the impact of education and training on quality improvement in healthcare. As someone who has utilized community-based healthcare services for loved ones, she understands the importance of high-quality care and services.
Denise personally experienced how education and training can transform an individual’s life and the lives of those they touch. Denise has been working as an educator in community-based healthcare for nearly a decade. She greatly enjoys creating learning experiences that engage learners and teach real-time skills that can be immediately applied on the job. Her master’s degree in adult learning has allowed her to work on the development of workshops and e-learning for healthcare professionals, focus on training for community members, and serve as an adjunct professor working with first-time college students. In her role at CFE, she helps craft meaningful learning experiences and oversees the operation of the department.
Wendy Phillips Chavez, MSN, RN, CLNC
CHAP Site Visitor, Consultant
CHAP
Wendy is an accomplished and experienced nurse and operations leader, with over 25 years of dedicated service in the field of home care. As the owner of a successful healthcare consulting business, Wendy has demonstrated her expertise in various capacities, including as a CHAP certified consultant, legal nurse consultant, and accreditation surveyor.
Throughout her career, Wendy has served in both state and national roles, notably as VP, Operations and Director of Advocacy for national home care agencies, where she played a pivotal role in shaping industry standards and advocating for the advancement of home care services. Her extensive experience extends to new business start-ups, where she has consistently proven her ability to navigate complex regulatory landscapes and establishing thriving ventures.
In addition to her professional achievements, Wendy currently serves on the Recreational Therapy Licensing board, appointed by NC House Speaker, Tim Moore, and has served on national and state homecare and home health association boards, contributing her insights and expertise to further the goals of the industry. A dedicated advocate for quality care, Wendy's commitment to excellence has earned her recognition as a trusted leader in the field. Outside of her professional endeavors, Wendy finds joy in her family life, being married and residing in the picturesque coastal area in the state of North Carolina. She cherishes the moments spent traveling and creating memories with her family, finding balance and fulfillment in both her personal and professional pursuits.
Shane LuQuire
Senior Growth Consultant
CHAP
With a remarkable 25-year journey in post-acute care, Shane LuQuire is a seasoned Growth Specialist predominantly rooted in DME, home health, and hospice. He has exhibited profound leadership, notably as a national company’s Vice President of Sales. LuQuire’s true leadership testament lies in fostering employee recruitment and retention, skill development, and promotion.
Deeply involved in acquisitions and turnarounds, he has consistently demonstrated his capability to transform businesses. Believing in cultivating the right culture for success, LuQuire has crafted leadership training, established pivotal performance metrics, and excels in integrated frequency, territory optimization, and mapping. As a Growth Consultant, he makes strides in strategic tool development, client training, and using data to identify market differentiators.
LuQuire’s unique blend of experience, strategic insight, and unwavering dedication positions him as an invaluable asset for organizations on a growth trajectory.
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Register
- General - $1,499
- Partner - $1,499
- Consultant - $1,499
- More Information
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Includes Multiple Live Events. The next is on 11/05/2024 at 3:00 PM (EST)
Join us for six virtual learning sessions with industry experts over the course of three weeks.
Elevate Your Healthcare Practice: Essential Webinar Series
Join us for a comprehensive series of webinars designed to equip healthcare professionals with the knowledge and tools needed to excel in today's dynamic industry. Discover insights into compliance, business development, performance management, orientation, and growth mindset. These essential topics will equip you with the knowledge and tools needed to advance your agency.
Don't miss this opportunity to gain valuable insights and practical skills that will help you advance your agency.
If you are unable to attend all six, recorded versions of all six presentations will be available to registered participants.
Week one:
- Nov 5th: Compliance as Your Compass, Jennifer Kennedy, VP
- Nov 7th: Territory Mapping for Success, Kassi Ellison, VP Growth Solutions
Week Two:
- Nov. 12th: Growth Mindset, Shane LuQuire, Senior Growth Consultant
- Nov. 14th: Avoiding the Pitfalls: Handling Performance Issues Effectively, Lawton Samuels, VP, Human Resources & Denise Stanford, Senior Director of Operations
Week Three:
- Nov. 19th: Driving Growth and Improving Outcomes: The Power of Business Development-Clinical Alignment, Dan McPhilemy, Senior VP, Marketing and Business & Jan Sweat, VP Learning Solutions
- Nov. 21st: Creating a Stellar Start: Effective Healthcare Orientations, Keri Culhane, Clinical Educator & Denise Stanford, Senior Director of Operations
Price: $199
Shane LuQuire
Senior Growth Consultant
CHAP
With a remarkable 25-year journey in post-acute care, Shane LuQuire is a seasoned Growth Specialist predominantly rooted in DME, home health, and hospice. He has exhibited profound leadership, notably as a national company’s Vice President of Sales. LuQuire’s true leadership testament lies in fostering employee recruitment and retention, skill development, and promotion.
Deeply involved in acquisitions and turnarounds, he has consistently demonstrated his capability to transform businesses. Believing in cultivating the right culture for success, LuQuire has crafted leadership training, established pivotal performance metrics, and excels in integrated frequency, territory optimization, and mapping. As a Growth Consultant, he makes strides in strategic tool development, client training, and using data to identify market differentiators.
LuQuire’s unique blend of experience, strategic insight, and unwavering dedication positions him as an invaluable asset for organizations on a growth trajectory.
Kassi Ellison
Vice President, Growth Solutions
CHAP
Kassi Ellison is a dynamic leader in the community-based healthcare industry with over 15 years of experience as a business development executive. Her career progression has bestowed her with an in-depth grasp of the multifaceted roles within business development, solidifying her position as a recognized expert in the industry. She has a proven track record of identifying and maximizing growth opportunities in home health and hospice, resulting in significant increases in census and revenue.
Ellison’s adaptability in challenging situations, and her exceptional skills and experience in building new ventures from the ground up, providing exemplary leadership during successful acquisitions, and turning around underperforming locations, have empowered her to effectively lead and coach teams across three different lines of business concurrently.
As Vice President of Growth Consulting at CHAP, Ellison identifies emerging directions and works with stakeholders to position the organization for continued success. Through her experience and strategic approach, she can help our partners plan and execute successful business development strategies, leading them to substantial growth.
Jennifer Kennedy
Vice President of Quality, Standards, and Compliance
CHAP - Community Health Accreditation Partner
Dr. Jennifer Kennedy is the Vice President of Quality, Standards, & Compliance. She spent many years as a leader and nurse in diverse healthcare settings with the past 25 years in hospice and palliative care.
Dr. Kennedy came to CHAP in 2021 with a vision of moving the organization’s quality forward as “the” accreditation partner of choice for the majority of community-based providers. She believes no matter what type of care a patient receives or how many times they receive care, every experience should be of the highest quality.
Kennedy leads the CHAP quality team and interacts with CMS related to regulatory and quality issues. Kennedy serves as faculty at national and state conferences, is widely published in medical trade journals, contributes to and reviews health care published materials, is a published author, and teaches graduate healthcare administration courses at the university level.
Kennedy serves as a member of the Hospice & Palliative Care Network of Maryland board of directors and has been honored by the UK’s St. Christopher’s Hospice as a Nursing Pioneer for their 2020 Palliative Care Nursing Project.
Dr. Kennedy has a Doctoral Degree in Health Care Education and Policy, a dual master’s degree in health education and Case Management, a bachelor’s degree in nursing, and is a Certified Healthcare Compliance Professional.
Jan Sweat
Vice President, Learning Solutions
Community Health Accreditation Partner
Vice president of Learning Solutions, Jan Sweat comes to CHAP with over 25 years of experience in healthcare, with a focus in the post-acute industry. For nearly two decades, she worked for Kindred at Home in sales, sales leadership, operations, and talent development.
Prior to joining CHAP, Sweat directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and Palliative Care nationwide. In addition to her classroom impact, she spent several years as a growth strategist connecting corporate strategy to field implementation and interim area management. These roles equipped her with a unique perspective to solve provider problems with robust solutions.
After graduating from North Georgia College and State University earning a degree in Sociology with a minor in Psychology, she served as a case manager in a metro Atlanta hospital and a nursing home social service director for several years, where she supported countless patients and families.
There are no conflicts of interests.
Denise Stanford, MS, SHRM-CP
Executive Director
CHAP - Community Health Accreditation Partner, Center for Excellence
Denise Stanford is passionate about the impact of education and training on quality improvement in healthcare. As someone who has utilized community-based healthcare services for loved ones, she understands the importance of high-quality care and services.
Denise personally experienced how education and training can transform an individual’s life and the lives of those they touch. Denise has been working as an educator in community-based healthcare for nearly a decade. She greatly enjoys creating learning experiences that engage learners and teach real-time skills that can be immediately applied on the job. Her master’s degree in adult learning has allowed her to work on the development of workshops and e-learning for healthcare professionals, focus on training for community members, and serve as an adjunct professor working with first-time college students. In her role at CFE, she helps craft meaningful learning experiences and oversees the operation of the department.
Keri Culhane
Clinical Nurse Educator
CHAP
Keri comes to CHAP with 17 years’ experience in the post-acute healthcare industry and has held a variety of positions from direct patient care as a Registered Nurse to chief executive in both home health and hospice organizations. She has a passion for community-based care and enjoys educating others and contributing to their growth and development as a healthcare professional. Keri previously served as a board member/officer for the Oregon Hospice & Palliative Care Association. She received her Master’s in Business Administration from the University of Texas at Tyler, and her Nursing degree from the University of Wyoming.
Most recently, Keri served as a Home Care Surveyor for 5 years with The Joint Commission where she conducted surveys for home care organizations across the country and provided education to organizations regarding standards, regulations, and operational processes. During her last year and a half as a surveyor, Keri was responsible for the onboarding and orientation process of new home care surveyors. She has led several projects and workgroups to include educational presentation development, technological survey advancements, standard operating procedure development, and new hire orientation development. In addition to developing educational presentations, Keri has been a speaker/presenter at state association conferences across the country.
Formerly, Keri served as Executive Director for Coastal Home Health & Hospice where she was responsible for overall agency operations and management. She also served as a Director of Accreditation for CHAP responsible for operational oversight and survey activities to validate consistent application of accreditation and regulatory standards for community health providers with a focus on safe, quality patient care delivery.
Lawton Samuels
VP, Human Resources
CHAP
As the Vice President of Human Resources, Lawton Samuels feels there is always room to improve the customer and employee experience. He prides himself in creating innovative ways to engage all employees and develop future leaders. Samuels also shares with his passion about the quality of healthcare and believes that there has never been a more critical time.
Lawton is intentional in building a cohesive and energetic culture that is people centric and supports connecting people to our mission and the communities we serve.
Samuels brings 20 years of progressive human resources experience to CHAP, including talent acquisition, diversity and inclusion, cultural development, employee relations and development.
He is an engaged member of the Society of Human Resources Professionals (SHRM) with a Senior Certified Professional Human Resources (SHRM-SCP) certification, a Certified 401(k) Plan Fiduciary (C(k)PF) designation, and a Human Resource Management Certificate from George Mason University’s Executive and Professional Education Program.
Samuels is a graduate of George Mason University with Postgraduate Studies in Business Administration at American University.
Dan McPhilemy
Senior VP, Marketing and Business
CHAP
Dan McPhilemy is Senior Vice President of Marketing and Business Development and brings over fifteen years of post-acute care experience focusing on business development, sales and marketing with an emphasis on overall healthcare leadership.
Through evolving roles in home health and hospice, he has led and supported growth well above industry norms. His passion is helping those who care for their communities prosper.
McPhilemy is a graduate of Penn State University.
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Register
- General - $199
- Partner - $199
- Consultant - $199
- More Information
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Includes Multiple Live Events. The next is on 11/05/2024 at 10:00 AM (EST)
CHAP is happy to offer a DMEPOS accreditation intensive allowing customers to learn about the CHAP DMEPOS standards and processes and provide consultants the opportunity to become DMEPOS certified. For consultants, this training will help prepare you to work with customers and guide them through the process of becoming accredited. A post-workshop exam is required to become certified (passing score of 80% is required).
This session is intended for all CHAP DMEPOS accredited agencies or those who wish to learn about CHAP Standards of Excellence for DMEPOS. This one-and-a-half-day workshop will provide an overview of the CHAP standards for DMEPOS, the most frequent citations in each area, and tips to deal with these challenges.
This is an interactive and engaging virtual learning opportunity! The event is designed to promote the active participation of each individual attendee, and, as such, each registration is an individual registration.
Objectives
The attendee will be educated on:
- The format of the DMEPOS Standards of Excellence
- The CHAP Accreditation process
- An overview of the ten Standards of Excellence chapters
- The top deficiencies in each of the chapter areas and tips for success
- Engagement activities to reinforce skill development & content knowledge
Outcomes
CE Credits - Application has been made to the American Association for Respiratory Care (AARC) for continuing education contact hours for respiratory therapists.
CHAP Certified Consultants – completion of this DMEPOS Accreditation Intensive Workshop and the DMEPOS Consultant Certification Test with a passing score (80% min) will allow the consultant to include DMEPOS consulting on their CHAP consultant page.
Live Virtual Event
- Tuesday, Nov 05, 2024 - 10:00 am - 5:00 pm Eastern Time
- Wednesday, Nov 06, 2024 - 10:00 am - 2:45 pm Eastern Time
Speakers
- Keri Culhane, MBA, BSN, RN Clinical Nurse Educator
- Shannon Dorsey–Dunlap MBA, LRTR, NHA CHAP Director of Accreditation
PRICING
- Take advantage of the Early Bird discount! Register for $499 until 10/04!
- Regular Price: $549 (after 10/04)
Please note this event is designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.
*This workshop also serves as new or renewing consultant training. There will also be an additional post-workshop virtual component and a consultant competency exam that must be taken within 6 months of the training (and have 80% to pass) for CHAP Consultant Certification. If you have more questions about becoming a CHAP Consultant - please contact David Arroyo at david.arroyo@chapinc.org.
This program has been approved for 7.5 contact hours Continuing Respiratory Care Education (CRCE) credit by the American Association for Respiratory Care, 9425, N. MacArthur Blvd, Suite 100, Irving TX 75063. Course # 190570000
Participating in this workshop in no way guarantees the outcome of the accreditation process. The content is meant to help participants understand the accreditation process, learn common areas of deficiencies, understand how to gain compliance in the most commonly citied standards and utilize and implement the QAPI process.
Shannon Dorsey-Dunlap
CHAP Director of Accreditation
Community Health Accreditation Partner
Shannon Dorsey-Dunlap is a healthcare professional with 29 years of experience. She is a licensed, registered Respiratory Therapist and a licensed Nursing Home Administrator, with a Masters of Business Administration.
Prior to joining CHAP, Shannon dedicated her career to the Home Health, Skilled Nursing, and DME (Durable Medical Equipment) industries. During this time, she held leadership positions including Administrator, Vice President of Compliance and Risk Management, Vice President of Operations, General Manager, and Regional Quality Improvement Manager. She has also served as a field surveyor for The Joint Commission.
While serving in a compliance role, Shannon obtained multiple certifications including: HealthCare Compliance (CHC), Corporate Compliance and Ethics (CCEP), Healthcare Privacy Compliance (CHPC), and Home Care Specialist Compliance (HCS-C).
Keri Culhane
Clinical Nurse Educator
CHAP
Keri comes to CHAP with 17 years’ experience in the post-acute healthcare industry and has held a variety of positions from direct patient care as a Registered Nurse to chief executive in both home health and hospice organizations. She has a passion for community-based care and enjoys educating others and contributing to their growth and development as a healthcare professional. Keri previously served as a board member/officer for the Oregon Hospice & Palliative Care Association. She received her Master’s in Business Administration from the University of Texas at Tyler, and her Nursing degree from the University of Wyoming.
Most recently, Keri served as a Home Care Surveyor for 5 years with The Joint Commission where she conducted surveys for home care organizations across the country and provided education to organizations regarding standards, regulations, and operational processes. During her last year and a half as a surveyor, Keri was responsible for the onboarding and orientation process of new home care surveyors. She has led several projects and workgroups to include educational presentation development, technological survey advancements, standard operating procedure development, and new hire orientation development. In addition to developing educational presentations, Keri has been a speaker/presenter at state association conferences across the country.
Formerly, Keri served as Executive Director for Coastal Home Health & Hospice where she was responsible for overall agency operations and management. She also served as a Director of Accreditation for CHAP responsible for operational oversight and survey activities to validate consistent application of accreditation and regulatory standards for community health providers with a focus on safe, quality patient care delivery.
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Register
- General - $549
- Partner - $549
- Consultant - $549
- More Information
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CHAP Hospice Standards of Excellence v.2.1.0
CHAP Hospice Standards of Excellence v.2.1.0 uploaded on 8/1/2023. This version differs from v.2.0.1 to remove to remove the standards related to mandatory COVID-19 vaccination of staff HIPC 11 - HIPC 18. These standards were removed related to the Final Rule (CMS-3415-F) in which CMS expired the vaccination requirements.
Please note that the hospice standards manual has not been updated with the compliance program standards. The compliance program standards were effective 8/1/2024. Please download the Compliance Program standards document as an adjunct to the hospice standards manual.
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Register
- General - Free!
- Partner - Free!
- Consultant - Free!
- Staff - Free!
- More Information
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Register