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Includes Multiple Live Events. The next is on 12/03/2025 at 10:00 AM (EST)
CHAP is excited to offer our customers a virtual version of our Accreditation Intensive. This event is for all of our customers regardless of what stage of the accreditation process you are in. *This workshop also serves as new or renewing consultant training. There will also be an additional post-workshop virtual component and a consultant competency exam (must have 80% to pass) for CHAP Consultant Certification.
Both the Home Health and Hospice accreditation intensives will focus on the accreditation process, the CHAP accreditation standards, the most cited deficiencies, and strategies to implement to attain improved compliance within your own organization. Click here to register for both the Hospice and Home Health events.
This event is for all of our customers regardless of what stage of the accreditation process you are in. This is an interactive, virtual event designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.
Both events will focus on:
- The accreditation process
- The CHAP accreditation Standards
- The most cited deficiencies
- Strategies to implement to attain improved compliance within your own organization
This is an interactive and engaging learning opportunity for our CHAP Home Health Accreditation customers! Here is a comment from an attendee of our last Intensive: "I loved it and look forward to more education and partnering with CHAP to help us provide the best patient care."
LIVE VIRTUAL EVENT
- Wednesday, December 3, 2025: 10:00 am - 5:30 pm Eastern Time (On Wednesday, Hospice Participants will also be joining to address key areas of performance such as Infection Prevention and Control, Quality Improvement, and Emergency Preparedness)
- Thursday, December 4, 2025: 10:00 am - 4:30pm Eastern Time
OUTCOME
- 11.25 CE credits for Home Health (Attendance for both days is required to obtain the Home Health CE contact hours)
- Note: Attendees who attend both Home Health and Hospice will obtain a total of 18.5 CE contact hours for the three days
PRICING
- Take advantage of the Early Bird discount! Register for $499 until 11/07/25!
- Regular Price: $549 (after 11/07/25)
If you would like to send four or more people from one agency, please email us for a discount on registration! Email us at education@chapinc.org for your discount or with any questions!
Please note this event is designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.
*This workshop also serves as new or renewing consultant training. There will be an additional registration fee of $49 for the consultant competency exam. It must be taken within 6 months of the training (and have 80% to pass) for CHAP Consultant Certification. If you have more questions about becoming a CHAP Consultant - please contact David Arroyo at david.arroyo@chapinc.org.
This event has 11.25 CE for Nursing Professionals (or 18.5 for those attending both hospice and home health)
Disclosure/Conflict of Interest
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Criteria for successful completion includes attendance of all scheduled sessions, participation in engagement activities, and completion of an evaluation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity.
Participating in this workshop in no way guarantees the outcome of the accreditation process. The content is meant to help participants understand the accreditation process, learn common areas of deficiencies, gain compliance with the most commonly cited standards, and utilize and implement the QAPI process.
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
There are no conflicts of interest for any individual in a position to control content for this activity.
Keri Culhane
Director of Education & Professional Development
CHAP
Boasting an extensive 17-year background in the post-acute healthcare realm, Keri Culhane bridges the gap between direct patient care and high-level executive leadership. Her journey began as a Registered Nurse, evolving seamlessly into leadership roles within home health and hospice organizations.
Culhane recently served as a post-acute surveyor for 5 years, ensuring operational excellence across organizations nationwide. Furthermore, her commitment to educating others about standards and regulations is evident from her comprehensive role in onboarding and mentoring new surveyors.
Prior to becoming CHAP’s Clinical Nurse Educator, Culhane showcased her operational acumen as the Executive Director for a post-acute care agency. Additionally, her time as CHAP’s Director of Accreditation underscored her dedication to maintaining and ensuring the consistent application of regulatory standards, with patient-centered care, safety, and care quality at the forefront.
Armed with an MBA from the University of Texas at Tyler and a Nursing degree from the University of Wyoming, Culhane’s educational background solidifies her stature in the field.
Beyond her operational contributions, she’s an esteemed voice at state association conferences, sharing her insights and expertise.
Today, as CHAP’s Director of Education & Professional Development, she is not only poised to enhance community health initiatives but is fervently championing the cause of nurturing and shaping the future trailblazers of the healthcare realm.
Linda Hall
Program Surveyor
CHAP
Linda Hall is a dedicated healthcare professional with a passion for delivering innovative, high-quality care services. With over 25 years of experience in the post-acute care industry, Linda has worked extensively in adult and pediatric home health, hospice, and palliative care. Her deep expertise spans clinical operations, strategic planning, and the development of quality provider networks for health plans.
Linda’s career has been defined by her commitment to overcoming the challenges of delivering exceptional care in post-acute environments. She collaborates with organizations to enhance financial performance, operational efficiency, and clinical outcomes. Drawing on her in-depth understanding of day-to-day business operations, she guides healthcare providers toward achieving their strategic goals while prioritizing patient-centered care.
Linda is deeply involved in advancing care quality across the continuum of health services. She focuses on chronic disease management, medical home models, and end-of-life care to improve collaboration between providers and ensure better patient outcomes.
Linda’s passion for healthcare is both personal and professional. She has actively contributed to the evolution of healthcare by driving innovative approaches that enhance care processes and elevate patient experiences. A Registered Nurse with an MBA in Healthcare Management, Linda resides in Jupiter, Florida, where she remains dedicated to making a meaningful impact in the healthcare field.
Linda Lockhart
Program Surveyor
CHAP
Linda Lockhart brings decades of experience from the ground up, starting as a staff RN and progressing to administrative leadership, and expertise which spans both free standing and hospital-based home health agencies, providing a comprehensive understanding of the sector.
Her career trajectory includes a unique chapter with Health and Human Services in Florida, where she served as a fiscal intermediary, conducting rigorous weekly and monthly audits. This role forged her expertise in regulatory oversight and financial accountability. Driven by a commitment to quality, she pursued a graduate degree, aligning her expertise with her long-held goal of contributing to accreditation. Her work with CHAP, including nearly a decade as a Site Visitor, has enabled her to leverage this knowledge, guiding agencies toward achieving and maintaining the highest standards of care.
-
Register
- Early bird pricing available!
- General - $499
- Partner - $499
- Consultant - $499
- Staff - Free!
- Regular Price after 11/08/2025 3:59 AM
- General - $549
- Partner - $549
- Consultant - $549
- Staff - Free!
- More Information
-
Includes Multiple Live Events. The next is on 12/02/2025 at 10:00 AM (EST)
CHAP is excited to offer our customers a virtual version of our Accreditation Intensive. This event is for all of our customers regardless of what stage of the accreditation process you are in. *This workshop also serves as new or renewing consultant training. There will also be an additional post-workshop virtual component and a consultant competency exam (must have 80% to pass) for CHAP Consultant Certification.
Both the Home Health and Hospice accreditation intensives will focus on the accreditation process, the CHAP accreditation standards, the most cited deficiencies, and strategies to implement to attain improved compliance within your own organization.
This event is for all of our customers regardless of what stage of the accreditation process you are in. This is an interactive, virtual event designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.
The event will focus on:
- The accreditation process
- The CHAP accreditation Standards
- The most cited deficiencies
- Strategies to implement to attain improved compliance within your own organization
This is an interactive and engaging learning opportunity for our CHAP Hospice Accreditation customers! Here is a recent comment from one of our attendees from our last Intensive: "I loved it and look forward to more education and partnering with CHAP to help us provide the best patient care."
LIVE VIRTUAL EVENT
- Tuesday, December 2, 2025: 10:00 am - 5:30 pm Eastern Time
- Wednesday, December 3, 2025: 10:00 am - 5:30 pm Eastern Time (On Wednesday, Home Health Participants will also be joining to address key areas of performance such as Infection Prevention and Control, Quality Improvement, and Emergency Preparedness)
- Thursday, December 4, 2025: 10:00 am - 4:30 pm Eastern Time
OUTCOME
- 18.5 CE credits for Hospice (Attendance for all three days is required to obtain the CE contact hours)
PRICING
- Take advantage of the Early Bird discount! Register for $699 until 11/07/25!
- Regular Price: $799 (after 11/07/25)
If you would like to send four or more people from one agency, or if you would like to attend both the Hospice and Home Health events - please email us for a discount on registration! Email us at education@chapinc.org for your discount or with any questions!
Please note this event is designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.
*This workshop also serves as new or renewing consultant training. There will be an additional registration fee of $49 for the consultant competency exam (must be taken within 6 months and have 80% to pass) for CHAP Consultant Certification. If you have more questions about becoming a CHAP Consultant - please contact David Arroyo at david.arroyo@chapinc.org.
This event has 12.5 CE for Nursing Professionals
Disclosure/Conflict of Interest
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Criteria for successful completion includes attendance of all scheduled sessions, participation in engagement activities, and completion of an evaluation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity.
Participating in this workshop in no way guarantees the outcome of the accreditation process. The content is meant to help participants understand the accreditation process, learn common areas of deficiencies, gain compliance with the most commonly cited standards, and utilize and implement the QAPI process.
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
There are no conflicts of interest for any individual in a position to control content for this activity.
Keri Culhane
Director of Education & Professional Development
CHAP
Boasting an extensive 17-year background in the post-acute healthcare realm, Keri Culhane bridges the gap between direct patient care and high-level executive leadership. Her journey began as a Registered Nurse, evolving seamlessly into leadership roles within home health and hospice organizations.
Culhane recently served as a post-acute surveyor for 5 years, ensuring operational excellence across organizations nationwide. Furthermore, her commitment to educating others about standards and regulations is evident from her comprehensive role in onboarding and mentoring new surveyors.
Prior to becoming CHAP’s Clinical Nurse Educator, Culhane showcased her operational acumen as the Executive Director for a post-acute care agency. Additionally, her time as CHAP’s Director of Accreditation underscored her dedication to maintaining and ensuring the consistent application of regulatory standards, with patient-centered care, safety, and care quality at the forefront.
Armed with an MBA from the University of Texas at Tyler and a Nursing degree from the University of Wyoming, Culhane’s educational background solidifies her stature in the field.
Beyond her operational contributions, she’s an esteemed voice at state association conferences, sharing her insights and expertise.
Today, as CHAP’s Director of Education & Professional Development, she is not only poised to enhance community health initiatives but is fervently championing the cause of nurturing and shaping the future trailblazers of the healthcare realm.
Linda Lockhart
Program Surveyor
CHAP
Linda Lockhart brings decades of experience from the ground up, starting as a staff RN and progressing to administrative leadership, and expertise which spans both free standing and hospital-based home health agencies, providing a comprehensive understanding of the sector.
Her career trajectory includes a unique chapter with Health and Human Services in Florida, where she served as a fiscal intermediary, conducting rigorous weekly and monthly audits. This role forged her expertise in regulatory oversight and financial accountability. Driven by a commitment to quality, she pursued a graduate degree, aligning her expertise with her long-held goal of contributing to accreditation. Her work with CHAP, including nearly a decade as a Site Visitor, has enabled her to leverage this knowledge, guiding agencies toward achieving and maintaining the highest standards of care.
Linda Hall
Program Surveyor
CHAP
Linda Hall is a dedicated healthcare professional with a passion for delivering innovative, high-quality care services. With over 25 years of experience in the post-acute care industry, Linda has worked extensively in adult and pediatric home health, hospice, and palliative care. Her deep expertise spans clinical operations, strategic planning, and the development of quality provider networks for health plans.
Linda’s career has been defined by her commitment to overcoming the challenges of delivering exceptional care in post-acute environments. She collaborates with organizations to enhance financial performance, operational efficiency, and clinical outcomes. Drawing on her in-depth understanding of day-to-day business operations, she guides healthcare providers toward achieving their strategic goals while prioritizing patient-centered care.
Linda is deeply involved in advancing care quality across the continuum of health services. She focuses on chronic disease management, medical home models, and end-of-life care to improve collaboration between providers and ensure better patient outcomes.
Linda’s passion for healthcare is both personal and professional. She has actively contributed to the evolution of healthcare by driving innovative approaches that enhance care processes and elevate patient experiences. A Registered Nurse with an MBA in Healthcare Management, Linda resides in Jupiter, Florida, where she remains dedicated to making a meaningful impact in the healthcare field.
-
Register
- Early bird pricing available!
- General - $699
- Partner - $699
- Consultant - $699
- Staff - Free!
- Regular Price after 11/08/2025 1:59 AM
- General - $799
- Partner - $799
- Consultant - $799
- Staff - Free!
- More Information
-
Includes Multiple Live Events. The next is on 12/02/2025 at 10:00 AM (EST)
CHAP is excited to offer our customers a virtual version of our Accreditation Intensive. This event is for all of our customers regardless of what stage of the accreditation process you are in. *This workshop also serves as new or renewing consultant training. There will also be an additional post-workshop virtual component and a consultant competency exam (must have 80% to pass) for CHAP Consultant Certification.
Both the Home Health and Hospice accreditation intensives will focus on the accreditation process, the CHAP accreditation standards, the most cited deficiencies, and strategies to implement to attain improved compliance within your own organization. Click here to register for both the Hospice and Home Health events.
This event is for all of our customers regardless of what stage of the accreditation process you are in. This is an interactive, virtual event designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.
The event will focus on:
- The accreditation process
- The CHAP accreditation Standards
- The most cited deficiencies
- Strategies to implement to attain improved compliance within your own organization
This is an interactive and engaging learning opportunity for our CHAP Hospice Accreditation customers! Here is a recent comment from one of our attendees from our last Intensive: "I loved it and look forward to more education and partnering with CHAP to help us provide the best patient care."
LIVE VIRTUAL EVENT
- Tuesday, December 2, 2025: 10:00 am - 5:30 pm Eastern Time
- Wednesday, December 3, 2025: 10:00 am - 5:30 pm Eastern Time (On Wednesday, Home Health Participants will also be joining to address key areas of performance such as Infection Prevention and Control, Quality Improvement, and Emergency Preparedness)
OUTCOME
- 12.5 CE credits for Hospice (Attendance for both days is required to obtain the Home Health CE contact hours)
- Note: Attendees participating in both the Hospice and Home Health Intensive will receive a total of 18.5 CE contact hours.
PRICING
- Take advantage of the Early Bird discount! Register for $499 until 11/07/25!
- Regular Price: $549 (after 11/07/25)
If you would like to send four or more people from one agency, or if you would like to attend both the Hospice and Home Health events - please email us for a discount on registration! Email us at education@chapinc.org for your discount or with any questions!
Please note this event is designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.
*This workshop also serves as new or renewing consultant training. There will be an additional registration fee of $49 for the consultant competency exam. It must be taken within 6 months of the training (and have 80% to pass) for CHAP Consultant Certification. If you have more questions about becoming a CHAP Consultant - please contact David Arroyo at david.arroyo@chapinc.org.
This event has 12.5 CE for Nursing Professionals
Disclosure/Conflict of Interest
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Criteria for successful completion includes attendance of all scheduled sessions, participation in engagement activities, and completion of an evaluation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity.
Participating in this workshop in no way guarantees the outcome of the accreditation process. The content is meant to help participants understand the accreditation process, learn common areas of deficiencies, gain compliance with the most commonly cited standards, and utilize and implement the QAPI process.
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
There are no conflicts of interest for any individual in a position to control content for this activity.
Keri Culhane
Director of Education & Professional Development
CHAP
Boasting an extensive 17-year background in the post-acute healthcare realm, Keri Culhane bridges the gap between direct patient care and high-level executive leadership. Her journey began as a Registered Nurse, evolving seamlessly into leadership roles within home health and hospice organizations.
Culhane recently served as a post-acute surveyor for 5 years, ensuring operational excellence across organizations nationwide. Furthermore, her commitment to educating others about standards and regulations is evident from her comprehensive role in onboarding and mentoring new surveyors.
Prior to becoming CHAP’s Clinical Nurse Educator, Culhane showcased her operational acumen as the Executive Director for a post-acute care agency. Additionally, her time as CHAP’s Director of Accreditation underscored her dedication to maintaining and ensuring the consistent application of regulatory standards, with patient-centered care, safety, and care quality at the forefront.
Armed with an MBA from the University of Texas at Tyler and a Nursing degree from the University of Wyoming, Culhane’s educational background solidifies her stature in the field.
Beyond her operational contributions, she’s an esteemed voice at state association conferences, sharing her insights and expertise.
Today, as CHAP’s Director of Education & Professional Development, she is not only poised to enhance community health initiatives but is fervently championing the cause of nurturing and shaping the future trailblazers of the healthcare realm.
Linda Lockhart
Program Surveyor
CHAP
Linda Lockhart brings decades of experience from the ground up, starting as a staff RN and progressing to administrative leadership, and expertise which spans both free standing and hospital-based home health agencies, providing a comprehensive understanding of the sector.
Her career trajectory includes a unique chapter with Health and Human Services in Florida, where she served as a fiscal intermediary, conducting rigorous weekly and monthly audits. This role forged her expertise in regulatory oversight and financial accountability. Driven by a commitment to quality, she pursued a graduate degree, aligning her expertise with her long-held goal of contributing to accreditation. Her work with CHAP, including nearly a decade as a Site Visitor, has enabled her to leverage this knowledge, guiding agencies toward achieving and maintaining the highest standards of care.
Linda Hall
Program Surveyor
CHAP
Linda Hall is a dedicated healthcare professional with a passion for delivering innovative, high-quality care services. With over 25 years of experience in the post-acute care industry, Linda has worked extensively in adult and pediatric home health, hospice, and palliative care. Her deep expertise spans clinical operations, strategic planning, and the development of quality provider networks for health plans.
Linda’s career has been defined by her commitment to overcoming the challenges of delivering exceptional care in post-acute environments. She collaborates with organizations to enhance financial performance, operational efficiency, and clinical outcomes. Drawing on her in-depth understanding of day-to-day business operations, she guides healthcare providers toward achieving their strategic goals while prioritizing patient-centered care.
Linda is deeply involved in advancing care quality across the continuum of health services. She focuses on chronic disease management, medical home models, and end-of-life care to improve collaboration between providers and ensure better patient outcomes.
Linda’s passion for healthcare is both personal and professional. She has actively contributed to the evolution of healthcare by driving innovative approaches that enhance care processes and elevate patient experiences. A Registered Nurse with an MBA in Healthcare Management, Linda resides in Jupiter, Florida, where she remains dedicated to making a meaningful impact in the healthcare field.
-
Register
- Early bird pricing available!
- General - $499
- Partner - $499
- Consultant - $499
- Staff - Free!
- Regular Price after 11/08/2025 3:59 AM
- General - $549
- Partner - $549
- Consultant - $549
- Staff - Free!
- More Information
-
Includes Multiple Live Events. The next is on 11/19/2025 at 10:00 AM (EST)
CHAP is happy to offer a DMEPOS accreditation intensive allowing customers to learn about the CHAP DMEPOS standards and processes and provide consultants the opportunity to become DMEPOS certified. For consultants, this training will help prepare you to work with customers and guide them through the process of becoming accredited. A post-workshop exam is required to become certified (passing score of 80% is required).
This session is intended for all CHAP DMEPOS accredited agencies or those who wish to learn about CHAP Standards of Excellence for DMEPOS. This one-and-a-half-day workshop will provide an overview of the CHAP standards for DMEPOS, the most frequent citations in each area, and tips to deal with these challenges.
This is an interactive and engaging virtual learning opportunity! The event is designed to promote the active participation of each individual attendee, and, as such, each registration is an individual registration.
Objectives
The attendee will be educated on:
- The format of the DMEPOS Standards of Excellence
- The CHAP Accreditation process
- An overview of the ten Standards of Excellence chapters
- The top deficiencies in each of the chapter areas and tips for success
- Engagement activities to reinforce skill development & content knowledge
Outcomes
This program has been approved for 7.5 contact hours Continuing Respiratory Care Education (CRCE) credit by the American Association for Respiratory Care, 9425, N. MacArthur Blvd, Suite 100, Irving TX 75063. Course # 190570000.
CHAP Certified Consultants – completion of this DMEPOS Accreditation Intensive Workshop and the DMEPOS Consultant Certification Test with a passing score (80% min) will allow the consultant to include DMEPOS consulting on their CHAP consultant page.
Live Virtual Event
- Tuesday, Nov. 19, 2025 - 10:00 am - 5:00 pm Eastern Time
- Wednesday, Nov. 20, 2025 - 10:00 am - 2:45 pm Eastern Time
Speakers
- Keri Culhane, MBA, BSN, RN Clinical Nurse Educator
- Shannon Dorsey–Dunlap MBA, LRTR, NHA CHAP Director of Accreditation
PRICING
- Take advantage of the Early Bird discount! Register for $499 until 10/17!
- Regular Price: $549 (after 10/17)
Please note this event is designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.
*This workshop also serves as new or renewing consultant training. There will also be an additional post-workshop virtual component and a consultant competency exam that must be taken within 6 months of the training (and have 80% to pass) for CHAP Consultant Certification. If you have more questions about becoming a CHAP Consultant - please contact David Arroyo at david.arroyo@chapinc.org.
This program has been approved for 7.5 contact hours Continuing Respiratory Care Education (CRCE) credit by the American Association for Respiratory Care, 9425, N. MacArthur Blvd, Suite 100, Irving TX 75063. Course # 190570000.
Participating in this workshop in no way guarantees the outcome of the accreditation process. The content is meant to help participants understand the accreditation process, learn common areas of deficiencies, understand how to gain compliance in the most commonly citied standards and utilize and implement the QAPI process.
Shannon Dorsey-Dunlap
CHAP Director of Accreditation
Community Health Accreditation Partner
Shannon Dorsey-Dunlap is a healthcare professional with 29 years of experience. She is a licensed, registered Respiratory Therapist and a licensed Nursing Home Administrator, with a Masters of Business Administration.
Prior to joining CHAP, Shannon dedicated her career to the Home Health, Skilled Nursing, and DME (Durable Medical Equipment) industries. During this time, she held leadership positions including Administrator, Vice President of Compliance and Risk Management, Vice President of Operations, General Manager, and Regional Quality Improvement Manager. She has also served as a field surveyor for The Joint Commission.
While serving in a compliance role, Shannon obtained multiple certifications including: HealthCare Compliance (CHC), Corporate Compliance and Ethics (CCEP), Healthcare Privacy Compliance (CHPC), and Home Care Specialist Compliance (HCS-C).
Keri Culhane
Director of Education & Professional Development
CHAP
Boasting an extensive 17-year background in the post-acute healthcare realm, Keri Culhane bridges the gap between direct patient care and high-level executive leadership. Her journey began as a Registered Nurse, evolving seamlessly into leadership roles within home health and hospice organizations.
Culhane recently served as a post-acute surveyor for 5 years, ensuring operational excellence across organizations nationwide. Furthermore, her commitment to educating others about standards and regulations is evident from her comprehensive role in onboarding and mentoring new surveyors.
Prior to becoming CHAP’s Clinical Nurse Educator, Culhane showcased her operational acumen as the Executive Director for a post-acute care agency. Additionally, her time as CHAP’s Director of Accreditation underscored her dedication to maintaining and ensuring the consistent application of regulatory standards, with patient-centered care, safety, and care quality at the forefront.
Armed with an MBA from the University of Texas at Tyler and a Nursing degree from the University of Wyoming, Culhane’s educational background solidifies her stature in the field.
Beyond her operational contributions, she’s an esteemed voice at state association conferences, sharing her insights and expertise.
Today, as CHAP’s Director of Education & Professional Development, she is not only poised to enhance community health initiatives but is fervently championing the cause of nurturing and shaping the future trailblazers of the healthcare realm.
-
Register
- Early bird pricing available!
- General - $499
- Partner - $499
- Consultant - $499
- Staff - Free!
- Regular Price after 10/18/2025 5:59 AM
- General - $549
- Partner - $549
- Consultant - $549
- Staff - Free!
- More Information
-
Includes Multiple Live Events. The next is on 11/04/2025 at 12:00 PM (EST)
CHAP operations certification workshop empowers home care leaders with the education, training, and certification they need to grow their agency with integrity. Industry experts developed a program to give you all the tools you need for operational excellence with a goal of client-centered care. Develop an effective framework to support your agencies' mission and purpose.
This two-day workshop will focus on building up your operational toolkit with the goal of helping you effectively run (and GROW) your agency while providing client-centered care. This is a skill-based workshop with focused activities for the home care/private duty providers with a tailored approach to increase agency success. This workshop is open to anyone in the home care/private duty industry, whether already working in it, looking to get into it, or expanding your community-based services.
Attendees will:
- Understand the key components of home care business operations
- Examine the regulatory requirements and compliance standards relevant to home care
- Gain insights into best practices in quality programming
- Explore marketing and business development techniques specific to home care
- Review trends & best practices in workforce management
- Apply fiscal management skills - including overview of operational expenses and budgeting
- Evaluate payer sources and explore state specific programs
Outcome: Successful completion of the workshop and a minimum score of 80% on the exam results in your certification as a CHAP Certified Home Care Professional Operator© (CHCPO©)*.
Workshop Dates/Times:
- Wednesday, Nov. 4 - 10am-6:00pm ET
- Thursday, Nov. 5 - 10am-5:30pm ET
- Location: Virtual
Are you interested in attending but need more time to check your calendar or review with your team? Complete this form to reserve your spot for the upcoming seminar.
PRICING
Early Bird price $1299! (ends 10/18), Regular price $1499
Register now - our workshops are small, and space is LIMITED. Each participant needs to have their own account and register for the workshop from their personal account. Need help making a case for your attendance? Click here for a sample justification letter.
If you have additional questions, please email education@chapinc.org
*Career certification is valid for three years.
-
Register
- Early bird pricing available!
- General - $1,299
- Partner - $1,299
- Consultant - $1,299
- Regular Price after 10/19/2025 2:59 AM
- General - $1,499
- Partner - $1,499
- Consultant - $1,499
- More Information
-
Includes a Live In-Person Event on 10/28/2025 at 8:00 AM (PDT)
CHAP operation certification workshop empowers home health leaders with the education, training, and certification they need to grow their agency with integrity. Industry experts developed a program to give you all the tools you need for operational excellence with a goal of patient-centered care. Develop an effective framework to support your agencies' mission and purpose. The patients committed to your care will experience a better outcome with your enhanced knowledge and streamlined process.
This two-and-a-half-day workshop will focus on giving you all the tools you need for operational excellence with a goal of patient-centered care. This is a hands-on, skill-based workshop that is focused in on the Home Health industry and has a tailored approach to increasing agency success. This workshop is open to everyone working in the home health industry or wanting to get into the industry.
Attendees will:
- Increase knowledge of compliance standards in home health care and apply knowledge in current organizational role.
- Understand and implement quality improvement metrics
- Evaluate leadership skills and apply new knowledge in day-to-day activities
- Analyze workforce management needs and employee engagement tactics
- Apply fiscal management skills
- Increase knowledge of ethically appropriate business development strategies
Outcome: Successful completion of the workshop and a minimum score of 80% on the exam results in your certification as a CHAP Certified Home Health Professional Operator© (CHHPO©) and earn 18.25 Nursing Continuing Education credits*.
Workshop Dates/Times:
- Tuesday, Oct 28 - 8:30am -5:00pm
- Wednesday, Oct 29 - 8:30am -5:00pm
- Thursday, Oct 30 - 9:00am -12:00pm
- Location: CHAP Office - 448 W Market Street, Suite 101, San Diego, CA 92101
Are you interested in attending but need more time to check your calendar or review with your team? Complete this form to reserve your spot for the upcoming seminar.
PRICING
- Early Bird price $1799! (ends 09/26)
- $1999 after EB ends
Register now - our workshops are small, and space is LIMITED. Each participant needs to have their own account and register for the workshop from their personal account.
If you have additional questions, please email education@chapinc.org
*Career certification is valid for three years. This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. To receive contact hours for this activity participants must attend the entire workshop, actively participate in engagement activities, pass a post-test with a score of 80% or higher, and submit an evaluation.
As a nationally recognized organization, CHAP’s workshops qualify under the Texas Administrative Codes §558.259 and §558.260 for Initial Educational Training and Continuing Education in Administration of Agencies. Get 18.25 credits by attending CHAP’s Home Health or Hospice Operations Certification workshop or Healthcare Sales Certification workshop.
Nursing
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Criteria for successful completion include attendance of all scheduled sessions, participation in engagement activities, completion of an evaluation, and completion of a post-test with a score of 80% or higher. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity.
Administrators
As a nationally recognized organization, CHAP’s workshops qualify under the Texas Administrative Codes §558.259 and §558.260 for Initial Educational Training and Continuing Education in Administration of Agencies.
There are abundant hotel options in the downtown San Diego area. The Manchester Grand Hyatt and Embassy Suites are directly across the street and there are multiple Marriott options within easy walking distance.
The Center for Excellence training center is located in the Marina District of beautiful San Diego! The temperate coastal climate, convenient airport, and local attractions make San Diego a great destination any time of year!
The San Diego airport is less than 4 miles from our office and area hotels, an easy Uber/Lift or taxi ride.
Keri Culhane
Director of Education & Professional Development
CHAP
Boasting an extensive 17-year background in the post-acute healthcare realm, Keri Culhane bridges the gap between direct patient care and high-level executive leadership. Her journey began as a Registered Nurse, evolving seamlessly into leadership roles within home health and hospice organizations.
Culhane recently served as a post-acute surveyor for 5 years, ensuring operational excellence across organizations nationwide. Furthermore, her commitment to educating others about standards and regulations is evident from her comprehensive role in onboarding and mentoring new surveyors.
Prior to becoming CHAP’s Clinical Nurse Educator, Culhane showcased her operational acumen as the Executive Director for a post-acute care agency. Additionally, her time as CHAP’s Director of Accreditation underscored her dedication to maintaining and ensuring the consistent application of regulatory standards, with patient-centered care, safety, and care quality at the forefront.
Armed with an MBA from the University of Texas at Tyler and a Nursing degree from the University of Wyoming, Culhane’s educational background solidifies her stature in the field.
Beyond her operational contributions, she’s an esteemed voice at state association conferences, sharing her insights and expertise.
Today, as CHAP’s Director of Education & Professional Development, she is not only poised to enhance community health initiatives but is fervently championing the cause of nurturing and shaping the future trailblazers of the healthcare realm.
Jan Sweat
Vice President, Learning Solutions
Community Health Accreditation Partner
Vice president of Learning Solutions, Jan Sweat comes to CHAP with over 25 years of experience in healthcare, with a focus in the post-acute industry. For nearly two decades, she worked in sales, sales leadership, operations, and talent development.
Prior to joining CHAP, Sweat directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and Palliative Care nationwide. In addition to her classroom impact, she spent several years as a growth strategist connecting corporate strategy to field implementation and interim area management. These roles equipped her with a unique perspective to solve provider problems with robust solutions.
After graduating from North Georgia College and State University earning a degree in Sociology with a minor in Psychology, she served as a case manager in a metro Atlanta hospital and a nursing home social service director for several years, where she supported countless patients and families.
There are no conflicts of interests.
Denise Stanford, MS, SHRM-CP
Senior Director of Operations
CHAP - Community Health Accreditation Partner, Center for Excellence
Denise Stanford is passionate about the impact of education and training on quality improvement in healthcare. As someone who has utilized community-based healthcare services for loved ones, she understands the importance of high-quality care and services.
Denise personally experienced how education and training can transform an individual’s life and the lives of those they touch. Denise has been working as an educator in community-based healthcare for over a decade. She greatly enjoys creating learning experiences that engage learners and teach real-time skills that can be immediately applied on the job. Her master’s degree in adult learning has allowed her to work on the development of workshops and e-learning for healthcare professionals, focus on training for community members, and serve as an adjunct professor working with first-time college students. In her role at CFE, she helps craft meaningful learning experiences and oversees the operation of the department.
Natalie Venable
Owner / Consultant
Thrive Healthcare Solutions
Natalie Venable earned her Bachelor of Science in Occupational Science from Eastern Kentucky University in 2012, followed by a Master of Science in Occupational Therapy in 2014. Her extensive career as an occupational therapist spans various settings, including outpatient care for both adult and pediatric populations, skilled nursing facilities, and home health services. Over the past six years, Natalie has dedicated her expertise to home health and hospice, assuming key leadership roles in quality assurance, compliance, and regulatory affairs.
As the founder and CEO of Thrive Healthcare Solutions, LLC, Natalie leverages her wealth of experience to offer consultancy services nationwide. Specializing in enhancing quality outcomes, survey preparedness, and operational efficiencies, Natalie's consultancy focuses on empowering home health and hospice agencies to excel in their service delivery. Additionally, Natalie holds certifications as a Lean Healthcare Professional, COS-C, and CHAP Certified Consultant, further underlining her commitment to excellence in healthcare management and improvement.
-
Register
- Early bird pricing available!
- General - $1,799
- Partner - $1,799
- Consultant - $1,799
- Regular Price after 09/27/2025 2:59 AM
- General - $1,999
- Partner - $1,999
- Consultant - $1,999
- More Information
-
Includes a Live In-Person Event on 10/14/2025 at 8:30 AM (PDT)
Launch your journey with a powerful 2-day leadership workshop, then continue your growth with a comprehensive 6-month curriculum and earn your CHLead© credentials!
Embark on a transformative journey in healthcare leadership with our comprehensive program. Over two days of immersive on-site training, participants will engage in dynamic workshops, case studies, and interactive discussions led by industry experts. Following this intensive phase, participants will continue their learning journey through six months of microlearning modules, fostering continuous growth and development. Collaborate closely with peers in cohort groups, exchanging insights and experiences to enhance leadership skills. Culminating in a capstone presentation, participants will demonstrate mastery of key concepts, innovation in healthcare leadership, and actionable strategies for organizational success. Successful completion resulting in the achievement of a CHAP Certified Healthcare Leader (CHLead©) credential. Join us and redefine healthcare leadership excellence.
Learning Objectives:
- Apply leadership theories to real-world healthcare scenarios for effective decision-making
- Assess the appropriate leadership style for various healthcare situations.
- Develop the ability to adapt leadership styles based on the needs of the team and organization.
- Recognize how different personality types influence leadership approaches and team dynamics.
- Utilize strategies to effectively communicate and collaborate with individuals of diverse personality types within healthcare settings.
- Understand the principles of coaching and mentoring in healthcare leadership.
- Define the importance of strategic planning in healthcare leadership.
- Understand the process of change management in healthcare organizations.
- Identify common challenges and resistance to change in healthcare settings
Are you interested in attending but need more time to check your calendar or review with your team? Complete this form to reserve your spot for the upcoming seminar.
When: Tuesday, October 14th & Wednesday, October 15th, 2025- 8:30am-5pm
Where: CHAP San Diego office - 448 W Market Street, Suite 101, San Diego CA 92101
Price: $3699 early bird (09/06/25), $3999 regular
Need help convincing your organization to send you? Click here for a Healthcare Leadership Justification Letter
Jan Sweat
Vice President, Learning Solutions
Community Health Accreditation Partner
Vice president of Learning Solutions, Jan Sweat comes to CHAP with over 25 years of experience in healthcare, with a focus in the post-acute industry. For nearly two decades, she worked in sales, sales leadership, operations, and talent development.
Prior to joining CHAP, Sweat directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and Palliative Care nationwide. In addition to her classroom impact, she spent several years as a growth strategist connecting corporate strategy to field implementation and interim area management. These roles equipped her with a unique perspective to solve provider problems with robust solutions.
After graduating from North Georgia College and State University earning a degree in Sociology with a minor in Psychology, she served as a case manager in a metro Atlanta hospital and a nursing home social service director for several years, where she supported countless patients and families.
There are no conflicts of interests.
Daniel Stephens
SVP, Center for Excellence
CHAP - Community Health Accreditation Partner, Center for Excellence
Daniel Stephens found his purpose in helping community-based healthcare advocates increase their impact and ability to help more patients receive care. Daniel is passionate about helping healthcare leaders grow their businesses and advance their mission through strategy, innovation, and efficiency.
He specializes in business development leadership and sales experience in the healthcare industry with a focus on DME/respiratory, home infusion, home health, hospice, and palliative care. Prior to joining the CHAP team, Daniel led a large sales team across 15 states to quadruple annual revenue. His role is essential to CEF’s unique approach to business development, ensuring that the pursuit of new business is strategic, qualified, and ethical. He crafts strategy and plans that set the standard for excellence across industries. As a leader and a coach at CFE we value his ability to turn questions into opportunities for growth.
Daniel is compassionate and loves to laugh. You can see this in his efforts to engage youth and make learning fun in his volunteer roles at his church. He enjoys playing guitar and loves sharing the joy of music with his two sons.
There are no conflicts of interest.
Keith Rosen
Author, CEO
Profit Builders
Since 1989, Keith has delivered his customized sales training programs & sales management training & coaching programs to hundreds of thousands of salespeople & managers, on six continents & in over 75 countries. He is the founder and CEO of Profit Builders, named one of the Best Sales Training & Coaching Companies worldwide for the last five consecutive years.
Keith has written several best sellers, including Own Your Day and the globally acclaimed, Coaching Salespeople into Sales Champions, used by the top global sales organizations & winner of Five International Best Book Awards, as well as the #1 best-selling sales management coaching book. His recent book, SALES LEADERSHIP, was named the 2018 Sales Leadership Book of the Year by Top Sales World and one of the Best Sales and Leadership Books of 2018 by Amazon.
As a leader in the coaching profession & the pioneer of management coach training, Keith was inducted in the inaugural group of the Top Sales Leaders Hall of Fame in recognition for his outstanding contributions in sales coaching & leadership development. He was also named The Sales Education Leader of the Year.
There are abundant hotel options in the downtown San Diego area. Anything withing 0.5 radius is about 10 mins walking distance.
The address of the workshop is:
448 West Market Street
San Diego, CA 92101
The Center for Excellence training center is located in the Marina District of beautiful San Diego! The temperate coastal climate, convenient airport, and local attractions make San Diego a great destination any time of year!
The San Diego airport is less than 4 miles from our office and area hotels, an easy Uber/Lift or taxi ride.
-
Register
- Early bird pricing available!
- General - $3,699
- Partner - $3,699
- Consultant - $3,699
- Regular Price after 09/06/2025 2:59 AM
- General - $3,999
- Partner - $3,999
- Consultant - $3,999
- More Information
-
Includes Multiple Live Events. The next is on 10/08/2025 at 10:00 AM (EDT)
CHAP is happy to offer our Home Care customers an Accreditation Intensive. This is a great training for all of our Home Care (Private Duty) customers regardless of what stage of the accreditation process you are in. This workshop also provides the opportunity for consultants to become Home Care Certified. This training will help prepare you to work with customers and guide them through the process of becoming accredited. A post workshop exam is required to become certified (passing score of 80% is required).
This session is intended for all CHAP Home Care accredited agencies or those who wish to learn about the CHAP Standards of Excellence for Home Care. The two-day session will provide an overview of the CHAP standards for Home Care, the most frequent citations in each area, and tips for dealing with these challenges. This service line was previously known as private duty and includes both skilled and non-skilled private duty services.
This event is for all of our customers regardless of what stage of the accreditation process you are in. This is an interactive, virtual event designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.
The attendee will be educated on:
- The format for the Home Care Standards of Excellence
- An overview of the Standards in each of the 8 Key Performance Areas
- The top deficiencies in each of the 8 Key Performance Areas
- Tips for Success to handle the top deficiencies
- Engagement activities to reinforce knowledge
This is an interactive and engaging virtual learning opportunity for our CHAP Home Care Accreditation customers or those looking to leverage their home care experience by becoming a CHAP Certified Home Care Consultant!
Live Virtual Event:
- Weds, Oct. 8, 2025 - 10:00 am - 4:00 pm Eastern Time
- Thursday, Oct.9, 2025 - 10:00 am - 4:00 pm Eastern Time
PRICING
- Take advantage of the Early Bird discount! Register for $499 until 08/29!
- Regular Price: $549 (after 08/29)
*A pre-recorded session for NJ providers is included as an optional component for registered participants
Please note this event is designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.
*This workshop also serves as new or renewing consultant training. There will be a consultant competency exam (must have 80% to pass) for CHAP Consultant Certification. If you have more questions about becoming a CHAP Consultant - please contact David Arroyo at david.arroyo@chapinc.org.
Participating in this workshop in no way guarantees the outcome of the accreditation process. The content is meant to help participants understand the accreditation process, learn common areas of deficiencies, understand how to gain compliance in the most commonly citied standards and utilize and implement the QAPI process.
Keri Culhane
Director of Education & Professional Development
CHAP
Boasting an extensive 17-year background in the post-acute healthcare realm, Keri Culhane bridges the gap between direct patient care and high-level executive leadership. Her journey began as a Registered Nurse, evolving seamlessly into leadership roles within home health and hospice organizations.
Culhane recently served as a post-acute surveyor for 5 years, ensuring operational excellence across organizations nationwide. Furthermore, her commitment to educating others about standards and regulations is evident from her comprehensive role in onboarding and mentoring new surveyors.
Prior to becoming CHAP’s Clinical Nurse Educator, Culhane showcased her operational acumen as the Executive Director for a post-acute care agency. Additionally, her time as CHAP’s Director of Accreditation underscored her dedication to maintaining and ensuring the consistent application of regulatory standards, with patient-centered care, safety, and care quality at the forefront.
Armed with an MBA from the University of Texas at Tyler and a Nursing degree from the University of Wyoming, Culhane’s educational background solidifies her stature in the field.
Beyond her operational contributions, she’s an esteemed voice at state association conferences, sharing her insights and expertise.
Today, as CHAP’s Director of Education & Professional Development, she is not only poised to enhance community health initiatives but is fervently championing the cause of nurturing and shaping the future trailblazers of the healthcare realm.
Linda Lockhart
Program Surveyor
CHAP
Linda Lockhart brings decades of experience from the ground up, starting as a staff RN and progressing to administrative leadership, and expertise which spans both free standing and hospital-based home health agencies, providing a comprehensive understanding of the sector.
Her career trajectory includes a unique chapter with Health and Human Services in Florida, where she served as a fiscal intermediary, conducting rigorous weekly and monthly audits. This role forged her expertise in regulatory oversight and financial accountability. Driven by a commitment to quality, she pursued a graduate degree, aligning her expertise with her long-held goal of contributing to accreditation. Her work with CHAP, including nearly a decade as a Site Visitor, has enabled her to leverage this knowledge, guiding agencies toward achieving and maintaining the highest standards of care.
-
Register
- Early bird pricing available!
- General - $499
- Partner - $499
- Consultant - $499
- Staff - Free!
- Regular Price after 08/30/2025 5:59 AM
- General - $549
- Partner - $549
- Consultant - $549
- Staff - Free!
- More Information
-
Includes a Live In-Person Event on 09/30/2025 at 8:30 AM (EDT)
CHAP operations certification workshop empowers hospice leaders with the education, training, and certification they need to grow their agency with integrity. Industry experts developed a program to give you all the tools you need for operational excellence with a goal of patient-centered care. Develop an effective framework to support your agencies' mission and purpose. The patients committed to your care will experience a better outcome with your enhanced knowledge and streamlined process.
This two-and-a-half-day workshop will focus on giving you all the tools you need for operational excellence with a goal of patient-centered care. This is a hands-on, skill-based workshop that is focused in on the Hospice industry and has a tailored approach to increasing agency success. Facilitated in part by Dr. Jennifer Kennedy, CHAP Vice President of Quality & Compliance! This workshop is open to everyone working in the hospice industry or wanting to get into the industry.
Attendees will:
- Increase knowledge of compliance standards in hospice care and apply knowledge in current organizational role
- Understand and implement quality improvement metrics
- Evaluate leadership skills and apply new knowledge in day-to-day activities
- Analyze workforce management needs and employee engagement tactics
- Apply fiscal management skills
- Increase knowledge of ethically appropriate business development strategies
Outcome: Successful completion of the workshop and a minimum score of 80% on the exam results in your certification as a CHAP Certified Hospice Professional Operator© (CHPO©) and earn 18 Nursing Continuing Education credits and/or 18.25 Administrator Continuing Education Participation Hours*.
Workshop Dates/Times:
- Tuesday, Sept. 30 - 8:30-5:00pm
- Wednesday, Oct. 01 - 8:30-5:00pm
- Thursday, Oct. 02 - 9:00-12:00pm
Location: CHAP Office - Arlington, VA
Are you interested in attending but need more time to check your calendar or review with your team? Complete this form to reserve your spot for the upcoming seminar.
PRICING
- Early Bird Partner price $1799! (ends 09/05), Regular price $1999
Register now - our workshops are small and space is LIMITED. Each participant needs to have their own account and register for the workshop from their personal account. Need help making a case for your attendance? Click here for a sample justification letter.
If you have additional questions, please email education@chapinc.org
*Career certification is valid for three years. Please see CE Information tab for detail on Administrator and Nursing Education approvals, disclosures, and criteria.
As a nationally recognized organization, CHAP’s workshops qualify under the Texas Administrative Codes §558.259 and §558.260 for Initial Educational Training and Continuing Education in Administration of Agencies. Get 18 credits by attending CHAP’s Home Health or Hospice Operations Certification workshop or Healthcare Sales Certification workshop.
Disclosures/Conflict of Interest
There are no conflicts of interest for any individual in a position to control content for this activity.
Nursing
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity.
Administrators
As a nationally recognized organization, CHAP’s workshops qualify under the Texas Administrative Codes §558.259 and §558.260 for Initial Educational Training and Continuing Education in Administration of Agencies.
How to obtain CE contact hours
Criteria for successful completion include attendance of all scheduled sessions, participation in engagement activities, completion of an evaluation, and completion of a post-test with a score of 80% or higher.
Stay at the lovely Hyatt Place just a 1/2 block from the training. Use this link to book using the CHAP discount:
Or stay at the Residence Inn located in the Courthouse Plaza, just steps from the CHAP office.
Use this link to book using the CHAP discount: https://www.marriott.com/event-reservations/CHAP
The CHAP offices and training space are located in the beautiful Courthouse area of Arlington VA. Our office is just 6 miles from Ronald Raegan Washington National Airport (DCA), 2 miles from Arlington National Cemetery, and 4 miles from downtown Washington DC. In addition, there are amazing dining and entertainment options within walking distance of the CHAP office and hotels.
Great local shopping:
Beautiful neighborhood:
Great outdoor space right outside of the office:
Click here for a list of the 10 Best Local Restaurants
Easy 10-15 min Uber/Lift ride from DCA to the CHAP offices.
Or take a 30-40 min Metro ride for around $3
Jan Sweat
Vice President, Learning Solutions
Community Health Accreditation Partner
Vice president of Learning Solutions, Jan Sweat comes to CHAP with over 25 years of experience in healthcare, with a focus in the post-acute industry. For nearly two decades, she worked in sales, sales leadership, operations, and talent development.
Prior to joining CHAP, Sweat directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and Palliative Care nationwide. In addition to her classroom impact, she spent several years as a growth strategist connecting corporate strategy to field implementation and interim area management. These roles equipped her with a unique perspective to solve provider problems with robust solutions.
After graduating from North Georgia College and State University earning a degree in Sociology with a minor in Psychology, she served as a case manager in a metro Atlanta hospital and a nursing home social service director for several years, where she supported countless patients and families.
There are no conflicts of interests.
Jennifer Kennedy
Vice President of Quality, Standards, and Compliance
CHAP - Community Health Accreditation Partner
Dr. Jennifer Kennedy is the Vice President of Quality, Standards, & Compliance. She spent many years as a leader and nurse in diverse healthcare settings with the past 25 years in hospice and palliative care.
Dr. Kennedy came to CHAP in 2021 with a vision of moving the organization’s quality forward as “the” accreditation partner of choice for the majority of community-based providers. She believes no matter what type of care a patient receives or how many times they receive care, every experience should be of the highest quality.
Kennedy leads the CHAP quality team and interacts with CMS related to regulatory and quality issues. Kennedy serves as faculty at national and state conferences, is widely published in medical trade journals, contributes to and reviews health care published materials, is a published author, and teaches graduate healthcare administration courses at the university level.
Kennedy serves as a member of the Hospice & Palliative Care Network of Maryland board of directors and has been honored by the UK’s St. Christopher’s Hospice as a Nursing Pioneer for their 2020 Palliative Care Nursing Project.
Dr. Kennedy has a Doctoral Degree in Health Care Education and Policy, a dual master’s degree in health education and Case Management, a bachelor’s degree in nursing, and is a Certified Healthcare Compliance Professional.
Bill Taylor
CPA
Bill Taylor is a North Carolina based CPA who learned Hospice and Home Health at MVI where he led the consulting division for many years. He started his professional life as Journalism major at the University of Tennessee and later gravitated toward accounting after running a newspaper plant for several years. Semi-retired, Bill now does the occasional project for MVI, processes Medicare Cost Reports and teaches for CHAP.
Bill also serves on the NHPCO Finance and IT Steering Committee.
Denise Stanford, MS, SHRM-CP
Senior Director of Operations
CHAP - Community Health Accreditation Partner, Center for Excellence
Denise Stanford is passionate about the impact of education and training on quality improvement in healthcare. As someone who has utilized community-based healthcare services for loved ones, she understands the importance of high-quality care and services.
Denise personally experienced how education and training can transform an individual’s life and the lives of those they touch. Denise has been working as an educator in community-based healthcare for over a decade. She greatly enjoys creating learning experiences that engage learners and teach real-time skills that can be immediately applied on the job. Her master’s degree in adult learning has allowed her to work on the development of workshops and e-learning for healthcare professionals, focus on training for community members, and serve as an adjunct professor working with first-time college students. In her role at CFE, she helps craft meaningful learning experiences and oversees the operation of the department.
-
Register
- Early bird pricing available!
- General - $1,799
- Partner - $1,799
- Consultant - $1,799
- Regular Price after 09/06/2025 2:59 AM
- General - $1,999
- Partner - $1,999
- Consultant - $1,999
- More Information
-
Includes Multiple Live Events. The next is on 09/24/2025 at 10:00 AM (EDT)
CHAP is excited to offer our customers a virtual version of our Accreditation Intensive. This event is for all of our customers regardless of what stage of the accreditation process you are in. *This workshop also serves as new or renewing consultant training. There will also be an additional post-workshop virtual component and a consultant competency exam (must have 80% to pass) for CHAP Consultant Certification.
Both the Home Health and Hospice accreditation intensives will focus on the accreditation process, the CHAP accreditation standards, the most cited deficiencies, and strategies to implement to attain improved compliance within your own organization. Click here to register for both Hospice and Home Health events.
This event is for all of our customers regardless of what stage of the accreditation process you are in. This is an interactive, virtual event designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.
Both events will focus on:
- The accreditation process
- The CHAP accreditation Standards
- The most cited deficiencies
- Strategies to implement to attain improved compliance within your own organization
This is an interactive and engaging learning opportunity for our CHAP Home Health Accreditation customers! Here is a comment from an attendee of our last Intensive: "I loved it and look forward to more education and partnering with CHAP to help us provide the best patient care."
LIVE VIRTUAL EVENT
- Wednesday, Sept. 24, 2025: 10:00 am - 5:30 pm Eastern Time (On Wednesday, Hospice Participants will also be joining to address key areas of performance such as Infection Prevention and Control, Quality Improvement, and Emergency Preparedness)
- Thursday, Sept. 25, 2025: 10:00 am - 4:30pm Eastern Time
OUTCOME
- 11.25 CE credits for Home Health (Attendance for both days is required to obtain the Home Health CE contact hours)
- Note: Attendees who attend both Home Health and Hospice will obtain a total of 18.5 CE contact hours for the three days
PRICING
- Take advantage of the Early Bird discount! Register for $499 until 8/22/25!
- Regular Price: $549 (after 8/22/25)
If you would like to send four or more people from one agency, or if you would like to attend both the Hospice and Home Health events - please email us for a discount on registration! Email us at education@chapinc.org for your discount or with any questions!
Please note this event is designed to promote the active participation of each individual attendee and, as such, each registration is an individual registration.
*This workshop also serves as training for new or renewing consultants. There will be an additional registration fee of $49 for the consultant competency exam (must have 80% to pass) for CHAP Consultant Certification. If you have more questions about becoming a CHAP Consultant - please contact David Arroyo at david.arroyo@chapinc.org.
This event has 11.25 CE for Nursing Professionals (or 18.5 for those attending both hospice and home health)
Disclosure/Conflict of Interest
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Criteria for successful completion includes attendance of all scheduled sessions, participation in engagement activities, and completion of an evaluation. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of this activity.
Participating in this workshop in no way guarantees the outcome of the accreditation process. The content is meant to help participants understand the accreditation process, learn common areas of deficiencies, gain compliance with the most commonly cited standards, and utilize and implement the QAPI process.
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
There are no conflicts of interest for any individual in a position to control content for this activity.
Keri Culhane
Director of Education & Professional Development
CHAP
Boasting an extensive 17-year background in the post-acute healthcare realm, Keri Culhane bridges the gap between direct patient care and high-level executive leadership. Her journey began as a Registered Nurse, evolving seamlessly into leadership roles within home health and hospice organizations.
Culhane recently served as a post-acute surveyor for 5 years, ensuring operational excellence across organizations nationwide. Furthermore, her commitment to educating others about standards and regulations is evident from her comprehensive role in onboarding and mentoring new surveyors.
Prior to becoming CHAP’s Clinical Nurse Educator, Culhane showcased her operational acumen as the Executive Director for a post-acute care agency. Additionally, her time as CHAP’s Director of Accreditation underscored her dedication to maintaining and ensuring the consistent application of regulatory standards, with patient-centered care, safety, and care quality at the forefront.
Armed with an MBA from the University of Texas at Tyler and a Nursing degree from the University of Wyoming, Culhane’s educational background solidifies her stature in the field.
Beyond her operational contributions, she’s an esteemed voice at state association conferences, sharing her insights and expertise.
Today, as CHAP’s Director of Education & Professional Development, she is not only poised to enhance community health initiatives but is fervently championing the cause of nurturing and shaping the future trailblazers of the healthcare realm.
Linda Lockhart
Program Surveyor
CHAP
Linda Lockhart brings decades of experience from the ground up, starting as a staff RN and progressing to administrative leadership, and expertise which spans both free standing and hospital-based home health agencies, providing a comprehensive understanding of the sector.
Her career trajectory includes a unique chapter with Health and Human Services in Florida, where she served as a fiscal intermediary, conducting rigorous weekly and monthly audits. This role forged her expertise in regulatory oversight and financial accountability. Driven by a commitment to quality, she pursued a graduate degree, aligning her expertise with her long-held goal of contributing to accreditation. Her work with CHAP, including nearly a decade as a Site Visitor, has enabled her to leverage this knowledge, guiding agencies toward achieving and maintaining the highest standards of care.
Linda Hall
Program Surveyor
CHAP
Linda Hall is a dedicated healthcare professional with a passion for delivering innovative, high-quality care services. With over 25 years of experience in the post-acute care industry, Linda has worked extensively in adult and pediatric home health, hospice, and palliative care. Her deep expertise spans clinical operations, strategic planning, and the development of quality provider networks for health plans.
Linda’s career has been defined by her commitment to overcoming the challenges of delivering exceptional care in post-acute environments. She collaborates with organizations to enhance financial performance, operational efficiency, and clinical outcomes. Drawing on her in-depth understanding of day-to-day business operations, she guides healthcare providers toward achieving their strategic goals while prioritizing patient-centered care.
Linda is deeply involved in advancing care quality across the continuum of health services. She focuses on chronic disease management, medical home models, and end-of-life care to improve collaboration between providers and ensure better patient outcomes.
Linda’s passion for healthcare is both personal and professional. She has actively contributed to the evolution of healthcare by driving innovative approaches that enhance care processes and elevate patient experiences. A Registered Nurse with an MBA in Healthcare Management, Linda resides in Jupiter, Florida, where she remains dedicated to making a meaningful impact in the healthcare field.
-
Register
- Early bird pricing available!
- General - $499
- Partner - $499
- Consultant - $499
- Staff - Free!
- Regular Price after 08/23/2025 5:59 AM
- General - $549
- Partner - $549
- Consultant - $549
- Staff - Free!
- More Information
