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  • California Hospice Licensure 2019 Standards of Excellence

    CA Hospice Licensure pdf

    PLEASE NOTE: These standards will be effective beginning October 1, 2019.

  • Palliative Care Certification for Independent Providers: Part 2

    Palliative Care Certification for Independent Providers: Part 2

    This LIVE webinar will provide Part 2 of the information independent providers need regarding the NEW CHAP Palliative Care Certification and the process to becoming certified. 

    Palliative Care is the organized delivery of patient and family-centered care that optimizes quality of life by anticipating, preventing and treating symptoms of individuals with serious illness. Palliative care addresses the physical, emotional, social, and spiritual needs of the patient and the family, as well as facilitating access to information and choice. It is provided and coordinated by an interdisciplinary team in any setting.

    Topics will include how to meet certification standards for delivery of palliative patient care and how to speak and educate others about your palliative care program.


    ** Please note: There is NO CE associated with this webinar. 

    ***If you cannot attend this webinar, CHAP will record this webinar so you can access on demand. 

    Barbara McCann

    CHAP President and CEO

    Barbara McCann is CHAPs President and CEO. She previously served as the Chief Industry Officer of Interim HealthCare Inc., the nation’s largest home care and hospice franchisor with over 300 offices in 44 states.  Ms. McCann joined Interim HealthCare in January 1998, and served as the Chief Clinical Officer overseeing the company’s corporate clinical operations team developing policies, procedures, and practice guidelines for the delivery of patient care, as well as compliance with federal law and regulation and professional standards of practice.  She also directed the national chronic care programs.  In 2010, Ms. McCann assumed the role of Chief Industry Officer acting as the company liaison and industry representative to Congress, CMS, MedPAC, the National Quality Forum, and the Patient-Centered Primary Care Collaboration, representing the roles of home care and hospice in medical homes and ACOs, as well other professional and consumer organizations.  In addition, Ms. McCann directs the national care transition programs partnering with hospitals, physicians, and payors to reduce avoidable readmissions and effectively transition chronically ill patients and their families to home self-management and safety. 

    Ms. McCann is a Phi Beta Kappa graduate of the University of California at Berkeley where she received her Bachelor’s degree in Social Welfare.  She received her Master’s degree from the University of New Mexico, and actively practiced as a medical social worker in a variety of health settings, including home care and hospice, prior to joining the JCAHO in 1981.

    Jacqueline Lindsay, BSN, RN, MPH, JD

    Director of Accreditation, CHAP

    Jacqueline L. Lindsay is a professional Registered Nurse who holds a Master of Public Health from New York University and a Juris Doctorate degree from Hofstra University School of Law in Hempstead, New York. Jacqueline began her career in community-based care with the Visiting Nurse Service of New York, as a home care nurse providing skilled nursing care to homebound elderly patients.

    For the past 30 years she has held management and administrative roles at both for-profit and non-profit home health organizations where her passion and commitment to quality patient care has been well-recognized. Her published works include “Improvement in Medication Management" in the home setting.

    Jacqueline joined Community Health Accreditation Partner (CHAP) as a Site Visitor in March 2012. She currently serves as Director of Accreditation at CHAP's Washington DC headquarters.

  • Palliative Care Certification for Independent Providers: Part 1

    Palliative Care Certification for Independent Providers: Part 1

    This LIVE webinar will provide Part 1 of the information independent providers need regarding the NEW CHAP Palliative Care Certification and the process to becoming certified. 

    Palliative Care is the organized delivery of patient and family-centered care that optimizes quality of life by anticipating, preventing and treating symptoms of individuals with serious illness. Palliative care addresses the physical, emotional, social, and spiritual needs of the patient and the family, as well as facilitating access to information and choice. It is provided and coordinated by an interdisciplinary team in any setting.

    Topics will include:
    1. Why choose to become CHAP certified
    2. Eligibility requirements
    3. The Site Visit Process 
    4. CHAP Standards on Patient Centered Care, Emergency Preparedness and Leadership/ Management 

    ** Please note: There is NO CE associated with this webinar. 

    ***If you cannot attend this webinar, CHAP will record this webinar so you can access on demand. 

    Barbara McCann

    CHAP President and CEO

    Barbara McCann is CHAPs President and CEO. She previously served as the Chief Industry Officer of Interim HealthCare Inc., the nation’s largest home care and hospice franchisor with over 300 offices in 44 states.  Ms. McCann joined Interim HealthCare in January 1998, and served as the Chief Clinical Officer overseeing the company’s corporate clinical operations team developing policies, procedures, and practice guidelines for the delivery of patient care, as well as compliance with federal law and regulation and professional standards of practice.  She also directed the national chronic care programs.  In 2010, Ms. McCann assumed the role of Chief Industry Officer acting as the company liaison and industry representative to Congress, CMS, MedPAC, the National Quality Forum, and the Patient-Centered Primary Care Collaboration, representing the roles of home care and hospice in medical homes and ACOs, as well other professional and consumer organizations.  In addition, Ms. McCann directs the national care transition programs partnering with hospitals, physicians, and payors to reduce avoidable readmissions and effectively transition chronically ill patients and their families to home self-management and safety. 

    Ms. McCann is a Phi Beta Kappa graduate of the University of California at Berkeley where she received her Bachelor’s degree in Social Welfare.  She received her Master’s degree from the University of New Mexico, and actively practiced as a medical social worker in a variety of health settings, including home care and hospice, prior to joining the JCAHO in 1981.

    Jacqueline Lindsay, BSN, RN, MPH, JD

    Director of Accreditation, CHAP

    Jacqueline L. Lindsay is a professional Registered Nurse who holds a Master of Public Health from New York University and a Juris Doctorate degree from Hofstra University School of Law in Hempstead, New York. Jacqueline began her career in community-based care with the Visiting Nurse Service of New York, as a home care nurse providing skilled nursing care to homebound elderly patients.

    For the past 30 years she has held management and administrative roles at both for-profit and non-profit home health organizations where her passion and commitment to quality patient care has been well-recognized. Her published works include “Improvement in Medication Management" in the home setting.

    Jacqueline joined Community Health Accreditation Partner (CHAP) as a Site Visitor in March 2012. She currently serves as Director of Accreditation at CHAP's Washington DC headquarters.

  • Top 10 Home Health Citations from Q1 & Q2 2019: How to Take Action

    Top 10 Home Health Citations from Q1 & Q2 2019: How to Take Action

    Learn what CHAP Site Visitors are encountering out in the field for 2019 Q1 and Q2 and how CMS is interpreting and confirming the findings. Data and lessons learned from the current Home Health CoPs will be discussed. 

    Listen live or on-demand to learn about best practices within the industry and the latest innovations to support your organization, your employees and ultimately your patients by delivering quality care.  
    Audience
    • Hospice providers responsible for their organization's accreditation process and outcomes (administrators, Executive Director, CEO, CFO, DON, Director of Home Health, and Director of Operations etc.)
    • Home Health care providers (beginner to advanced level knowledge)
    ** Please note: There is NO CE associated with this webinar. 
     ***If you cannot attend this webinar, CHAP will record this webinar so you can access on demand.

    Bobbie Warner BSN, RN

    Director of Accreditation, CHAP

    Bobbie Warner is a registered nurse and has worked in community health for over 25 years in multiple capacities. Bobbie began her community based career by providing direct patient care for several years in home health, hospice and private duty. Management roles included responsibility for the startup of a private duty agency whose focus was provision of care to  ventilator dependent children and then as  Director of Quality Assurance and Education for a large community health organization. After serving in these roles, Bobbie joined CHAP in 2009 as a site visitor who enjoyed the additional roles of preceptor and Team Leader. In 2014 she moved into her current role as Director of Accreditation. Bobbie obtained her BSN from Eastern University.


    ​Jacqueline King, MBA, MHA, RRT

    Director of Accreditation, CHAP

    Jacqueline King, MBA, MHA, RRT, is a Registered Respiratory Therapist who has been working in Healthcare for 28 years. She joined CHAP as Director of Accreditation in 2011 and previously held management positions in various healthcare environments, including Acute Care, Sub acute Care, Specialty Hospitals, and various Community Based Home Health businesses (SNF and HME). Jackie earned her BS at Long Island University in Brooklyn NY, and two Masters Degrees from the University of Maryland University College (MBA, MHA). Jackie enjoys working with an organization focused on improving the delivery of healthcare, and building quality organizations.

  • CHAP 2019 Hospice Accreditation Intensive Web Series Courses

    Distance education in a blended learning format: Earn 13.0 CE contact hours in this series which focuses on 2019 CHAP Hospice Standards effective October 1, 2019.

    LEARN AT YOUR OWN PACE! REGISTER NOW! 

    Welcome to the 2019 CHAP Hospice Accreditation Intensive Series! 
    This blended learning experience includes self study readings, interactive courses, on demand webinars and an online discussion forum designed to help you retain knowledge. Earn 13.0 contact hours as CHAP accreditation experts cover the CHAP accreditation process as well as the updates in the 2019 CHAP Hospice Standards. 
    Learning Objectives 
    At the end of this webinar, participants will be able to: 
    1. Outline the CHAP Accreditation process. 
    2.  Identify the modifications and additions within the New CHAP Hospice Standards of Excellence . 
    3.  Identify trends in deficient practice under the CMS Hospice Conditions of Participation. 
    4.  Apply performance improvement strategies specific to identified deficient practices.
    Audience 
    Hospice administrators and other leadership, clinical educators, compliance officers, QAPI personnel 

    Continuing Education Information and Disclosures 
    There are no conflicts of interest for any individual in a position to control content.  
    ***PLEASE NOTE: Completion of the entire webinar series and the evaluation is required to obtain contact hours. If you are viewing via webinar and choose to view in a group format, EACH PERSON must register independently in order to obtain CE credit.  This education activity will award 13.0 nursing contact hours for successful completion until May 21, 2020.  

    This continuing nursing education activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

    Aren't a CHAP partner yet? SAVE $100 by signing up for accreditation here: https://chaplinq.org/LinQ/Acco...

    Bobbie Warner BSN, RN

    Director of Accreditation, CHAP

    Bobbie Warner is a registered nurse and has worked in community health for over 25 years in multiple capacities. Bobbie began her community based career by providing direct patient care for several years in home health, hospice and private duty. Management roles included responsibility for the startup of a private duty agency whose focus was provision of care to  ventilator dependent children and then as  Director of Quality Assurance and Education for a large community health organization. After serving in these roles, Bobbie joined CHAP in 2009 as a site visitor who enjoyed the additional roles of preceptor and Team Leader. In 2014 she moved into her current role as Director of Accreditation. Bobbie obtained her BSN from Eastern University.


    Lisa Goodlow, BSN, RN, MSM

    Director of Accreditation, CHAP

    Lisa Goodlow, BSN, RN, MSM is Director of Accreditation at Community Health Accreditation Partners.  Prior to joining CHAP, Lisa served as the executive director of home care services for a non-profit agency in Ohio.  Lisa brings more than 30 years of experience in home care, hospice and private duty services to her role.  She is a bachelor’s prepared Registered Nurse and holds a master’s degree in management.  She also previously served on the Ohio Council for Home Care Board of Directors.      

    Jennifer Shepherd, MSN, MHA, RN-BC, NEA-BC, CHPN, CCRN-K

    Director, Educational Services, CHAP

    Jennifer Shepherd has 25 years’ experience in healthcare and nursing leadership. She is best known for her clinical management and professional development capabilities; leading teams to cultivate and implement innovative education strategies, ensuring achievement of organizational goals. She has master’s degrees in both nursing and in healthcare administration and is currently obtaining her DNP.  Jennifer joined CHAP as Director of Educational Services in 2018, serves on the Virginia Nurses Association Board as Commissioner of Workforce Issues and holds a position on Capella’s School of Nursing and Health Sciences Advisory Board. She holds advanced certifications as a nurse executive, in hospice and palliative nursing, pediatric critical care and nursing professional development. 

  • CHAP Certified Home Health Consultant Program Web Series

    On-Demand education providing training for Consultants focused on the Medicare Home Health conditions of participation (CoPs).

    Why become a CHAP Certified Home Health Consultant? 

    1. Enhanced customer satisfaction with consultant services through congruent application of the CHAP Standards.
    2. Promote completion of Consultant Certification program on the CHAP Standards and site visit process to your existing and potential clients.
    3. Display of your logo and contact information on the CHAP Certified Home Health Consultants listing on the CHAP website and Resource Guide with a click through to your website or email address.
    4. License to display the CHAP Certified Home Health Consultant Mark on your website, business cards or marketing materials.
    5. Ongoing communication related to changes in standards or accreditation process.
    6. Discounts on CHAP Education programming. 

    This ON-DEMAND education series provides 14 self paced courses, a discussion group forum and focuses on the Medicare Home Health conditions of participation (CoPs) effective January 13, 2018.  

    Learning Objectives:

    At the end of this series, participants will be able to:

    1. Name the benefits and responsibilities of a CHAP Certified Home Health Consultant.
    2. Outline the CHAP Accreditation process and how best to educate clients on the process. 
    3. Identify the modifications and additions within the home health Conditions of Participation.
    4. Identify trends in deficient practice under the home health Conditions of Participation. 
    5. Assist clients in applying performance improvement strategies specific to identified deficient practices.

    Audience

    Home Health Consultants 

    Continuing Education Information and Disclosures

    There are no conflicts of interest for any individual in a position to control content. 

    Completion of the entire series and the evaluation is required to obtain contact hours. 

    This education activity will award 13.75 nursing contact hours for successful completion until October 18, 2020. 

    PLEASE NOTE: Completion of the entire webinar series and the evaluation is required to obtain contact hours. If you are viewing via webinar and choose to view in a group format, EACH PERSON must register independently in order to obtain CE credit. 

    This continuing nursing education activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

    For additional information, please contact education@chapinc.org

  • Introduction to CHAP Palliative Care Certification

    Introduction to CHAP Palliative Care Certification

    Delivered by CHAP President and CEO, Barbara McCann, this on-demand webinar will provide the information you need regarding the NEW Palliative Care Certification and the process to becoming certified. 

    Palliative Care is the organized delivery of patient and family-centered care that optimizes quality of life by anticipating, preventing and treating symptoms of individuals with serious illness.

    Palliative care addresses the physical, emotional, social, and spiritual needs of the patient and the family, as well as facilitating access to information and choice. It is provided and coordinated by an interdisciplinary team in any setting.

    The CHAP (Community Health Accreditation Partner) Palliative Care standards are informed by providers of palliative care and the National Consensus Project for Quality Palliative Care. Clinical Practice Guidelines for Quality Palliative Care 4th Edition. Richmond, VA: National Coalition for Hospice and Palliative Care; 2018.

    ** Please note: There is NO CE associated with this webinar. 

    Barbara McCann

    CHAP President and CEO

    Barbara McCann is CHAPs President and CEO. She previously served as the Chief Industry Officer of Interim HealthCare Inc., the nation’s largest home care and hospice franchisor with over 300 offices in 44 states.  Ms. McCann joined Interim HealthCare in January 1998, and served as the Chief Clinical Officer overseeing the company’s corporate clinical operations team developing policies, procedures, and practice guidelines for the delivery of patient care, as well as compliance with federal law and regulation and professional standards of practice.  She also directed the national chronic care programs.  In 2010, Ms. McCann assumed the role of Chief Industry Officer acting as the company liaison and industry representative to Congress, CMS, MedPAC, the National Quality Forum, and the Patient-Centered Primary Care Collaboration, representing the roles of home care and hospice in medical homes and ACOs, as well other professional and consumer organizations.  In addition, Ms. McCann directs the national care transition programs partnering with hospitals, physicians, and payors to reduce avoidable readmissions and effectively transition chronically ill patients and their families to home self-management and safety. 

    Ms. McCann is a Phi Beta Kappa graduate of the University of California at Berkeley where she received her Bachelor’s degree in Social Welfare.  She received her Master’s degree from the University of New Mexico, and actively practiced as a medical social worker in a variety of health settings, including home care and hospice, prior to joining the JCAHO in 1981.

  • Hospice Standards of Excellence: Effective BEGINNING October 1, 2019

    CHAP Standards of Excellence are designed for a hospice organization that provides care directly to patients. CHAP provides hospice accreditation for deemed (Medicare-certified) and non-deemed programs.

    PLEASE NOTE: These NEW standards will be effective beginning October 1, 2019. Before that date the former version of the Hospice Standards of Excellence will be in effect. To access those standards, please click here: https://education.chaplinq.org...


    CHAP Hospice Standards of Excellence are designed to give supportive care to people in the final phase of a terminal illness and focus on comfort and quality of life, rather than cure.

    Hospice programs generally are home-based, home being defined as where the patient lives including nursing homes, assisted living facilities, group homes, and inpatient hospice units as well as private homes. The philosophy of hospice is to provide support for the patient's emotional, social, and spiritual needs as well as medical symptoms as part of treating the whole person. 

  • CHAP Private Duty Standards for Medicaid in New Jersey

    CHAP Private Duty Standards for Medicaid in New Jersey

    CHAP Private Duty Standards for Medicaid in New Jersey PDF 

  • CHAP Accreditation for Health Care Service Firms in New Jersey

    Do you need to be Accredited? New Jersey You Have A Choice!

    This on-demand webinar will provide the information you need regarding accreditation requirements for Health Care Service Firms in New Jersey. 

    1. Take a look at CHAP's accreditation process from beginning to end
    2. Identify key standards and what is expected
    3. Review the customized New Jersey Readiness Assessment to support your gap analysis 

    To access the standards, click here: https://education.chaplinq.org...

    Margaret "Peg" Terry, PhD, RN

    Vice President, Quality Assurance & Complaince, CHAP

    CHAP’s VP of Quality Assurance and Compliance is Margaret Terry PhD, RN. Peg, as is her preference, brings a breadth of valuable experience. Peg has been the CEO of a private duty company offering homemaker and home health aide services to Area Agencies on Aging and counties in Maryland and Virginia. In her role as VP of Clinical Operations and Compliance Officer at MedStar Visiting Nurse Association in the DC/Maryland area, she also led efforts to integrate home health services with primary care-the first Blue Cross/Blue Shield primary medical home project. That practical experience and vision of new care models supported her two most recent national roles, namely as the Vice President of Quality and Innovation at the Visiting Nurses Association of America (VNAA) leading the development of evidence-based home health guidelines, as well as being the regulatory interface with CMS. Most recently as a Senior Director at the National Quality Forum (NQF), Peg directed and facilitated a critical effort to review measures for long term support services (LTSS) under Medicaid.

    Her understanding of regulation and care delivery in the home, her constant dedication to quality, as well as her national experience and vision provide a great combination to lead our Quality team for the benefit of CHAP accredited organizations.