The Five-Star Formula: Your Clear Path to Excellence

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Transform your Hospice Agency into a Five-Star Powerhouse

Every five-star agency has its own unique journey, a path shaped by intention, planning, and expectations. Join us for two immersive half-day virtual learning that will empower your agency to become a five-star leader in the industry. Here's what you'll gain:

  • Master the Five-Star Path: Discover the proven roadmap to achieving five-star status and increasing your response rates.
  • CAHPS Star System Demystified: Learn how to calculate your Stars with small sample sizes and leverage the CAHPS Star System to your advantage.
  • Design Your Five-Star Visit Structure:
    1. Routine Visits
    2. Admissions Visits
    3. Facility Visits
    4. And more
  • Effective System Teaching: Acquire the skills to effectively teach your team the five-star system.
  • Value and Financial Impact: Understand the value and financial benefits five-star brings to your agency.
  • Standards and Accountability: Learn how to implement high standards and accountability across your agency.
  • Key Measures and Reports: Identify the essential measures and reports needed to reach and maintain five-star status.
  • And so much more.

Price: $899

Dates/Times: 

  • 12/10: 11am-3:30pm ET
  • 12/11: 11am-3:30pm ET
Meet Your Expert Faculty
  • Bill Taylor, CPA - DataSharks
  • Nancy Mueller - Multi-View Incorporated Systems
  • Denise Stanford - CHAP Senior Director of Operations

Don't miss this opportunity to elevate your agency to Five-Star excellence. Register now and take the first step towards transforming your agency's future.

Bill Taylor

CPA

Bill Taylor is a North Carolina based CPA who learned Hospice and Home Health at MVI where he led the consulting division for many years. He started his professional life as Journalism major at the University of Tennessee and later gravitated toward accounting after running a newspaper plant for several years. Semi-retired, Bill now does the occasional project for MVI, processes Medicare Cost Reports and teaches for CHAP.

Bill also serves on the NHPCO Finance and IT Steering Committee.



Nancy mueller

Consultant

Multi-View Inc (MVI)

Nancy joins the MVI team after spending several years as an MVI client in the world of Hospice finance. Nancy helps clients implement their Model, including their compensation systems and Hospice accounting practices.  Nancy manages the MVI Magic! service, meaning she’s usually on the road working directly with clients who want to more quickly raise their quality and improve their financials. Nancy can be found at many MVI Conferences and Workshops soaking up the electricity created when Andrew teaches Hospice leaders the business of Hospice. When she’s in the office, Nancy also provides support for CYMA & F9 and is a member of the Cost Report Team. She has a Bachelor’s of Business Administration with a specialty in Accounting from St. Mary’s College. Notre Dame, IN. Nancy is also a CHAP Certified Consultant.

Denise Stanford, MS, SHRM-CP

Senior Director of Operations

CHAP - Community Health Accreditation Partner, Center for Excellence

Denise Stanford is passionate about the impact of education and training on quality improvement in healthcare. As someone who has utilized community-based healthcare services for loved ones, she understands the importance of high-quality care and services.

Denise personally experienced how education and training can transform an individual’s life and the lives of those they touch. Denise has been working as an educator in community-based healthcare for over a decade. She greatly enjoys creating learning experiences that engage learners and teach real-time skills that can be immediately applied on the job. Her master’s degree in adult learning has allowed her to work on the development of workshops and e-learning for healthcare professionals, focus on training for community members, and serve as an adjunct professor working with first-time college students. In her role at CFE, she helps craft meaningful learning experiences and oversees the operation of the department.


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