June 2024 Hospice Operations Certification (San Antonio, TX)

Includes a Live In-Person Event on 06/25/2024 at 8:30 AM (CDT)

This two-and-a-half-day workshop will focus on giving you all the tools you need for operational excellence with a goal of patient-centered care. This is a hands-on, skill-based workshop that is focused in on the hospice industry and has a tailored approach to increasing agency success.  Facilitated by Dr. Jennifer Kennedy, CHAP Vice President of Quality & Compliance! This workshop is open to everyone working in the hospice industry or wanting to get into the industry. 

Attendees will:

  • Increase knowledge of compliance standards in hospice care and apply knowledge in current organizational role.
  • Understand and implement quality improvement metrics
  • Evaluate leadership skills and apply new knowledge in day-to-day activities
  • Identify trends & best practices in workforce management 
  • Apply fiscal management skills
  • Increase knowledge of ethically appropriate business development strategies
Outcome: Successful completion of the workshop and a minimum score of 80% on the exam results in your certification as a CHAP Certified Hospice Professional Operator© (CHPO©) and earn 18 Nursing Continuing Education credits and/or 18.25 Administrator Continuing Education Participant Hours*. 

Workshop Dates/Times:

  • Tuesday, June 25- 8:30-5:00pm
  • Wednesday, June 26 - 8:30-5:00pm
  • Thursday, June 27 - 9:00-12:00pm
  • Location: San Antonio, TX - Hilton Garden Inn Riverwalk, 408 E Houston St, San Antonio, TX 78205


  • Early Bird Partner price $1799! (ends 05/31), Regular price $1999

Register now - our workshops are small and space is LIMITED. Each participant needs to have their own account and register for the workshop from their personal account. Need help making a case for your attendance? Click here for a sample justification letter.

If you have additional questions, please email education@chapinc.org

*Career certification is valid for three years. Please see CE Information tab for detail on Administrator and Nursing Education approvals, disclosures, and criteria.

As a nationally recognized organization, CHAP’s workshops qualify under the Texas Administrative Codes §558.259 and §558.260 for Initial Educational Training and Continuing Education in Administration of Agencies. Get 18 credits by attending CHAP’s Home Health or Hospice Operations Certification workshop or Healthcare Sales Certification workshop.

Disclosures/Conflict of Interest

There are no conflicts of interest for any individual in a position to control content for this activity.


This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. 


As a nationally recognized organization, CHAP’s workshops qualify under the Texas Administrative Codes §558.259 and §558.260 for Initial Educational Training and Continuing Education in Administration of Agencies.

How to obtain CE contact hours

Criteria for successful completion includes attendance at the entire event (3 days); participation in hands-on activities, a post-test score of 80% or better, and completion of an evaluation.

The event will be held at the Hilton Garden Inn San Antonio Downtown.

Use this link to reserve your room and get the best available rate: 



We are excited to bring this workshop to the beautiful city of San Antonio Texas! Join us at the Riverwalk!


Jennifer Kennedy

Vice President of Quality and Standards

CHAP - Community Health Accreditation Partner

Dr. Jennifer Kennedy is the Vice President of Quality, Standards, & Compliance. She spent many years as a leader and nurse in diverse healthcare settings with the past 25 years in hospice and palliative care.

Dr. Kennedy came to CHAP in 2021 with a vision of moving the organization’s quality forward as “the” accreditation partner of choice for the majority of community-based providers. She believes no matter what type of care a patient receives or how many times they receive care, every experience should be of the highest quality.

Kennedy leads the CHAP quality team and interacts with CMS related to regulatory and quality issues. Kennedy serves as faculty at national and state conferences, is widely published in medical trade journals, contributes to and reviews health care published materials, is a published author, and teaches graduate healthcare administration courses at the university level.

Kennedy serves as a member of the Hospice & Palliative Care Network of Maryland board of directors and has been honored by the UK’s St. Christopher’s Hospice as a Nursing Pioneer for their 2020 Palliative Care Nursing Project.

Dr. Kennedy has a Doctoral Degree in Health Care Education and Policy, a dual master’s degree in health education and Case Management, a bachelor’s degree in nursing, and is a Certified Healthcare Compliance Professional.

Bill Taylor


Bill Taylor is a North Carolina based CPA who learned Hospice and Home Health at MVI where he led the consulting division for many years. He started his professional life as Journalism major at the University of Tennessee and later gravitated toward accounting after running a newspaper plant for several years. Semi-retired, Bill now does the occasional project for MVI, processes Medicare Cost Reports and teaches for CHAP.

Bill also serves on the NHPCO Finance and IT Steering Committee.

Jan Sweat

Vice President, Learning Solutions

Community Health Accreditation Partner

Vice president of Learning Solutions, Jan Sweat comes to CHAP with over 25 years of experience in healthcare, with a focus in the post-acute industry. For nearly two decades, she worked for Kindred at Home in sales, sales leadership, operations, and talent development.   

Prior to joining CHAP, Sweat directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and Palliative Care nationwide. In addition to her classroom impact, she spent several years as a growth strategist connecting corporate strategy to field implementation and interim area management. These roles equipped her with a unique perspective to solve provider problems with robust solutions.    

After graduating from North Georgia College and State University earning a degree in Sociology with a minor in Psychology, she served as a case manager in a metro Atlanta hospital and a nursing home social service director for several years, where she supported countless patients and families.

There are no conflicts of interests. 

Denise Stanford, MS, SHRM-CP

Executive Director

CHAP - Community Health Accreditation Partner, Center for Excellence

Denise Stanford is passionate about the impact of education and training on quality improvement in healthcare. As someone who has utilized community-based healthcare services for loved ones, she understands the importance of high-quality care and services.

Denise personally experienced how education and training can transform an individual’s life and the lives of those they touch. Denise has been working as an educator in community-based healthcare for nearly a decade. She greatly enjoys creating learning experiences that engage learners and teach real-time skills that can be immediately applied on the job. Her master’s degree in adult learning has allowed her to work on the development of workshops and e-learning for healthcare professionals, focus on training for community members, and serve as an adjunct professor working with first-time college students. In her role at CFE, she helps craft meaningful learning experiences and oversees the operation of the department.


Live In-Person Event
06/25/2024 at 8:30 AM (CDT)   |  2 days, 3 hours, 30 minutes  |  Attendance Required
06/25/2024 at 8:30 AM (CDT)   |  2 days, 3 hours, 30 minutes  |  Attendance Required This event will be held at the Hilton Garden Inn, San Antonio TX
Hospice Operations Certification Survey
6 Questions
6 Questions Please provide us your candidate feedback
Hospice Operations Certification - Exam
40 Questions  |  2 attempts  |  60 minute limit  |  32/40 points to pass
40 Questions  |  2 attempts  |  60 minute limit  |  32/40 points to pass This exam contains 40 randomized questions from the following categories: Regulatory/Compliance Finance HR/Workforce Management Leadership Business Development (BD) You have two attempts and 60 minutes per attempt to pass the exam by getting 32 or more points. Be sure to submit prior to your timer running out or it will void the test and count as an attempt.
Hospice Operations CE Certificate
18.00 Contact Hours credits  |  Certificate available
18.00 Contact Hours credits  |  Certificate available Each participant must attend all sessions for the Hospice Operations Certification. Participation includes engagement activities such as discussion and small group activities. 18.00 contact hours are pending for this workshop. This certificate is for your CE credits.
Hospice Operations Certificate of Completion (no CEs)
No credits available  |  Certificate available
No credits available  |  Certificate available