June 2023 Home Health Operations Certification (San Diego, CA)

  • Registration Closed

This two-and-a-half-day workshop will focus on giving you all the tools you need for operational excellence with a goal of patient-centered care. This is a hands-on, skill-based workshop that is focused in on the Home Health industry and has a tailored approach to increasing agency success.  This workshop is open to everyone working in the home health industry or wanting to get into the industry.

Attendees will:

  • Increase knowledge of compliance standards in home health care and apply knowledge in current organizational role.
  • Understand and implement quality improvement metrics
  • Evaluate leadership skills and apply new knowledge in day-to-day activities
  • Analyze workforce management needs and employee engagement tactics
  • Apply fiscal management skills
  • Increase knowledge of ethically appropriate business development strategies
Outcome: Successful completion of the workshop and a minimum score of 80% on the exam results in your certification as a CHAP Certified Home Health Professional Operator© (CHHPO©) and earn 18 Nursing Continuing Education credits*. 

Workshop Dates/Times:

  • Tuesday, June 27 - 8:30-5:00pm
  • Wednesday, June 28 - 8:30-5:00pm
  • Thursday, June 29 - 8:30-12:00pm
  • Location: CHAP Office - 448 W Market Street, Suite 101, San Diego, CA 92101


  • CHAP Partner: (Reg. $2099) Early Bird Partner price $1899! (ends 05/27)
  • Non-CHAP Partner: (Reg. $2499) Early Bird price $2199! (ends 05/27)

Register now - our workshops are small, and space is LIMITED. Each participant needs to have their own account and register for the workshop from their personal account.

If you have additional questions, please email education@chapinc.org

*Career certification is valid for three years. This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. To receive contact hours for this activity participants must attend the entire workshop, actively participate in engagement activities, pass a post-test with a score of 80% or higher, and submit an evaluation.

As a nationally recognized organization, CHAP’s workshops qualify under the Texas Administrative Codes §558.259 and §558.260 for Initial Educational Training and Continuing Education in Administration of Agencies. Get 18 credits by attending CHAP’s Home Health or Hospice Operations Certification workshop or Healthcare Sales Certification workshop.

This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.

In order to receive 18 contact hours for this activity participants must attend the entire workshop, actively participate in engagement activities, pass a post-test with a score of 80% or higher, and submit an evaluation.

There are abundant hotel options in the downtown San Diego area. 

For this workshop we have negotiated block room rates at two hotels, both within a short walk (about 0.5 miles or 10 minutes) to the office:

Hilton Gaslamp $259/nt (book by June 2nd): Click Here for Reservations

Hotel Solamar $249/nt (book by June 5th): Click Here for Reservations

The Center for Excellence training center is located in the Marina District of beautiful San Diego! The temperate coastal climate, convenient airport, and local attractions make San Diego a great destination any time of year! 


The San Diego airport is less than 4 miles from our office and area hotels, an easy Uber/Lift or taxi ride.


Bobbie Warner BSN, RN

Senior Program Manager, CHAP CFE

Community Health Accreditation Partner

Bobbie Warner found her calling in community-based nursing over 25 years ago after working various roles in direct patient care and administrative positions in Home Health, Hospice, and Private Duty.

Warner began her career at CHAP more than 12 years ago. She began as a Site Visitor, then as a Senior Accreditation Manager and was promptly promoted to Director of Accreditation, and finally landed as Director of Education in 2020. 

She is responsible for the development of educational content as well as facilitation of workshops and training. Warner is an expert facilitator and is especially knowledgeable on the topic of quality improvement, emergency planning, compliance with the CMS Conditions on Participation and the CHAP survey process.

Jan Sweat

Vice President, Learning Solutions

Community Health Accreditation Partner

Vice president of Learning Solutions, Jan Sweat comes to CHAP with over 25 years of experience in healthcare, with a focus in the post-acute industry. For nearly two decades, she worked for Kindred at Home in sales, sales leadership, operations, and talent development.   

Prior to joining CHAP, Sweat directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and Palliative Care nationwide. In addition to her classroom impact, she spent several years as a growth strategist connecting corporate strategy to field implementation and interim area management. These roles equipped her with a unique perspective to solve provider problems with robust solutions.    

After graduating from North Georgia College and State University earning a degree in Sociology with a minor in Psychology, she served as a case manager in a metro Atlanta hospital and a nursing home social service director for several years, where she supported countless patients and families.

There are no conflicts of interests. 

Denise Stanford, MS, SHRM-CP

Executive Director

CHAP - Community Health Accreditation Partner, Center for Excellence

Denise Stanford is passionate about the impact of education and training on quality improvement in healthcare. As someone who has utilized community-based healthcare services for loved ones, she understands the importance of high-quality care and services.

Denise personally experienced how education and training can transform an individual’s life and the lives of those they touch. Denise has been working as an educator in community-based healthcare for nearly a decade. She greatly enjoys creating learning experiences that engage learners and teach real-time skills that can be immediately applied on the job. Her master’s degree in adult learning has allowed her to work on the development of workshops and e-learning for healthcare professionals, focus on training for community members, and serve as an adjunct professor working with first-time college students. In her role at CFE, she helps craft meaningful learning experiences and oversees the operation of the department.


Live In-Person Event
06/27/2023 at 8:00 AM (PDT)   |  2 days, 4 hours
06/27/2023 at 8:00 AM (PDT)   |  2 days, 4 hours San Diego
Home Health Operations Certification Survey
6 Questions
6 Questions Please provide us your candid feedback
Home Health Operations Certification Exam
49 Questions  |  2 attempts  |  60 minute limit  |  76/93 points to pass
49 Questions  |  2 attempts  |  60 minute limit  |  76/93 points to pass There are 50 questions in the exam, 95 points, 76 points required to pass. You are allowed two attempts with a maximum of 60 minutes per attempt. Please note that once you start the exam, it will count as an attempt. Be sure you submit your answers prior to the timer expiring. By continuing, you acknowledge that as a candidate for CHAP Certified Professional status, this exam must be completed by yourself and with no assistance from others. You further understand that soliciting or accepting answers to test questions from peers, supervisors, or any other person is considered cheating and will result in my disqualification. You may use any of your study materials or resources provided during the workshop.
Home Health Operations Certificate
18.00 Contact Hours credits  |  Certificate available
18.00 Contact Hours credits  |  Certificate available Home Health Operations Certification