July 2025 The Five-Star Formula: Your Clear Path to Excellence

Bill Taylor is a North Carolina based CPA who learned Hospice and Home Health at MVI where he led the consulting division for many years. He started his professional life as Journalism major at the University of Tennessee and later gravitated toward accounting after running a newspaper plant for several years. Semi-retired, Bill now does the occasional project for MVI, processes Medicare Cost Reports and teaches for CHAP.

Bill also serves on the NHPCO Finance and IT Steering Committee.

Nancy joins the MVI team after spending several years as an MVI client in the world of Hospice finance. Nancy helps clients implement their Model, including their compensation systems and Hospice accounting practices.  Nancy manages the MVI Magic! service, meaning she’s usually on the road working directly with clients who want to more quickly raise their quality and improve their financials. Nancy can be found at many MVI Conferences and Workshops soaking up the electricity created when Andrew teaches Hospice leaders the business of Hospice. When she’s in the office, Nancy also provides support for CYMA & F9 and is a member of the Cost Report Team. She has a Bachelor’s of Business Administration with a specialty in Accounting from St. Mary’s College. Notre Dame, IN. Nancy is also a CHAP Certified Consultant.

Denise Stanford is passionate about the impact of education and training on quality improvement in healthcare. As someone who has utilized community-based healthcare services for loved ones, she understands the importance of high-quality care and services.

Denise personally experienced how education and training can transform an individual’s life and the lives of those they touch. Denise has been working as an educator in community-based healthcare for over a decade. She greatly enjoys creating learning experiences that engage learners and teach real-time skills that can be immediately applied on the job. Her master’s degree in adult learning has allowed her to work on the development of workshops and e-learning for healthcare professionals, focus on training for community members, and serve as an adjunct professor working with first-time college students. In her role at CFE, she helps craft meaningful learning experiences and oversees the operation of the department.