Welcome to QAPI: Quality Assurance and Performance Improvement for Home Health and Hospice Providers. This course is a comprehensive, asynchronous training designed for home health clinicians, QA professionals, and clinical leaders who are responsible for or participate in their organization’s QAPI program and includes an overview of QAPI, the distinction between Quality Assurance and Performance Improvement, the elements of a QAPI program, QAPI measures and data analysis, building a PIP, and organizational accountability for QAPI.

Upon completion, participants will have increased knowledge of the Centers for Medicare & Medicaid Services (CMS) QAPI requirements for home health and hospice organizations. 

• Define QAPI (Quality Assurance Performance Improvement) and explain its purpose in home health and hospice.
• Identify core CMS (Centers for Medicare & Medicaid Services) expectations for an ongoing, organization-wide, data-driven QAPI program.
• Differentiate quality assurance activities from performance improvement activities.
• Select meaningful quality indicators and data sources for monitoring performance.
• Describe the steps for designing, implementing, and sustaining a performance improvement project (PIP).
• Explain staff and leadership roles in creating a culture of quality and safety.

*Learners are eligible for 1 hour of continuing education - ANCC Nursing Contact Hours upon successful completion of the course material and survey submission.

Cost $49

QAPI: Quality Assurance and Performance Improvement for Home Health and Hospice Providers Disclosure: Community Health Accreditation Partner (CHAP) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.  Criteria for successful completion includes completion of the entire course and completion of a post-course survey.  There are no relevant financial relationships with ineligible companies for those with the ability to control the content of the activity.  Nursing contact hours will be awarded for completion of this activity until August 6, 2029.  

Welcome to Hospice PEPPER: Turning Claims Data into Compliance Action. This on-demand, asynchronous course is designed to educate hospice providers about Program for Evaluating Payment Patterns Electronic Report (PEPPER), why understanding PEPPER matters and how to access and interpret your hospice's PEPPER data and act upon the data to achieve compliance. Audio is available throughout the course.  Click on the audio bar at the bottom of each section to listen to the course material. 

Objectives 

• Explain what a Hospice PEPPER is and why CMS produces it.
• Identify the claims and episodes of service that PEPPER summarizes.
• Describe how target areas are calculated and what the 80th percentile means.
• Recognize the hospice target areas and why each one is monitored.
• Interpret percentiles, outlier status, and the report's key worksheets.
• Apply suggested interventions when your hospice has high outlier(s).

*Learners are eligible for 1 hour of continuing education - ANCC Nursing Contact Hours upon successful completion of the course material and survey submission.

Cost $49

Hospice PEPPER: Turning Claims Data into Compliance Action

Disclosure: Community Health Accreditation Partner (CHAP) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.  Criteria for successful completion includes completion of the entire course and completion of a post-course survey.  There are no relevant financial relationships with ineligible companies for those with the ability to control the content of the activity.  Nursing contact hours will be awarded for completion of this activity until August 17, 2029.   

Developing a care plan that is individualized, compliant, and effective is a crucial component of successfully delivering care that is patient-centered with improved patient satisfaction and outcomes, whether those be curative or palliative in nature. This course will address what the Conditions of Participation and CHAP standards say about care planning, and the process for developing a patient-specific care plan, including a special focus on developing goals that are individualized, specific, and measurable.  

Learning Objectives:

• Verbalize understanding of the home health and hospice CMS Conditions of Participation and CHAP Standards as they relate to care planning. 
• Verbalize understanding regarding how the home health and hospice interpretive guidelines define interventions, patient goals, and expected outcomes.
• Demonstrate understanding of the care planning pathway and the differentiation between goals and interventions. 
• Demonstrate the ability to develop individualized goals utilizing the S.M.A.R.T. acronym. 

This course is approved for 1 Nursing Contact Hour 

Continuing Education: Community Health Accreditation Partner (CHAP) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation. To receive ANCC contact hours for this activity, participants must complete the entire course and complete a post-test with a score of 80% or higher. 

Cost: $49

Patient-Centered Care Planning Across Home Health and Hospice  

Disclosure: Community Health Accreditation Partner (CHAP) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.  Criteria for successful completion includes completion of the entire course and completion of a post-test with a score of 80% or higher. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of the activity.  Nursing contact hours will be awarded for completion of this activity until 9/15/2029.  

This on-demand training provides hospice professionals with an in-depth examination of the Centers for Medicare & Medicaid Services (CMS) Service and Spending Variation Index (SSVI) and its implications for hospice care delivery, billing, and program integrity oversight. Participants will examine the utilization indicators and non-hospice Medicare spending used to calculate the SSVI score, as well as the relationship between SSVI risk and hospice relatedness determinations. The training will also address documentation and patient-notification requirements for items, services, and drugs determined to be unrelated to the terminal illness and related conditions. Practical strategies will help hospice organizations evaluate their data, strengthen interdisciplinary decision-making, improve documentation and care coordination, and prepare for potential education, medical review, or additional CMS oversight. 

Learning Objectives 

• Explain the purpose of the CMS Service and Spending Variation Index (SSVI) and its role in hospice program integrity oversight. 

• Identify the eight hospice utilization indicators and non-hospice Medicare spending component used to calculate the SSVI score. 

• Apply Medicare hospice relatedness requirements when evaluating whether conditions, medications, items, and services are covered under the Medicare Hospice Benefit. 

• Describe the documentation and patient-notification requirements for items, services, and drugs determined to be unrelated to the terminal illness and related conditions. 

• Analyze hospice utilization, spending, and operational data to identify potential SSVI risk patterns and opportunities for performance improvement. 

• Select organizational strategies that strengthen relatedness determinations, care coordination, documentation, billing practices, and interdisciplinary oversight. 

*Learners are eligible for 1 hour of continuing education - ANCC Nursing Contact Hours upon successful completion of the course material and survey submission.

Cost $49

Risk, Relatedness, and Results: A Practical Guide to Hospice SSVI 

Disclosure: Community Health Accreditation Partner (CHAP) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.  Criteria for successful completion includes completion of the entire course and completion of a post-course survey. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of the activity.  Nursing contact hours will be awarded for completion of this activity until October 4, 2029.   

This interactive course will help your agency be prepared for any emergency and stay compliant with CHAP Standards. 

* For Hospice: The material covered in this course is specific to community-based hospice organizations and does not focus on the CMS Emergency Preparedness requirements for in-patient units/facilities. 

Learning Objectives:

• Verbalize understanding of the home health and hospice CMS Conditions of Participation and CHAP Standards as they relate to Emergency Preparedness. 
• Verbalize understanding of the top six emergency preparedness tags and how to demonstrate compliance with the regulatory requirements.
• Recognize common pitfalls and consequences that can result from a lack of emergency preparedness planning.
• Identify recommendations for improving emergency preparedness within your organization.

This course is approved for 1 Nursing Contact Hour

Continuing Education: Community Health Accreditation Partner (CHAP) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation. To receive ANCC contact hours for this activity, participants must complete the entire course and complete a post-test with a score of 80% or higher. 

Cost: $49

Ready to Respond Emergency Preparedness in Home Health and Hospice 

Disclosure: Community Health Accreditation Partner (CHAP) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.  Criteria for successful completion includes completion of the entire course and completion of a post-test with a score of 80% or higher. There are no relevant financial relationships with ineligible companies for those with the ability to control the content of the activity.  Nursing contact hours will be awarded for completion of this activity until 9/15/2029.