
August Hospice Operations Certification (San Diego, CA) - SOLD OUT!
- Registration Closed
This two and a half day workshop will focus on giving you all the tools you need for operational excellence with a goal of patient-centered care. This is a hands-on, skill-based workshop that is focused in on the hospice industry and has a tailored approach to increasing agency success. Facilitated by Dr. Jennifer Kennedy, CHAP Vice President of Quality & Compliance!
Attendees will:
- Increase knowledge of compliance standards in hospice care and apply knowledge in current organizational role.
- Understand and implement quality improvement metrics
- Evaluate leadership skills and apply new knowledge in day-to-day activities
- Identify trends & best practices in workforce management
- Apply fiscal management skills
- Increase knowledge of ethically appropriate business development strategies
Outcome: Successful completion of the workshop and a minimum score of 80% on the exam results in your certification as a CHAP Center for Excellence Certified Hospice Professional Operator© (CHPO©) and earn 18 Nursing Continuing Education credits*.
Workshop Dates/Times:
- Tuesday, Aug. 23 - 8:30-5:00pm
- Wednesday, Aug. 24 - 8:30-5:00pm
- Thursday, Aug. 25 - 8:30-12:00pm
Location: CHAP Office - San Diego, CA
PRICING
- CHAP Partner: (Reg. $2099) Early Bird Partner price $1899! (ends 07/15)
- Non-CHAP Partner: (Reg. $2499) Early Bird price $2199! (ends 07/15)
Register now - our workshops are small and space is LIMITED. Each participant needs to have their own account and register for the workshop from their personal account.
If you have additional questions, please email education@chapinc.org
*Career certification is valid for three years. This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. To receive contact hours for this activity participants must attend the entire workshop, actively participate in engagement activities, pass a post-test with a score of 80% or higher, and submit an evaluation.
This activity has been submitted to the Virginia Nurses Association for approval to award contact hours. The Virginia Nurses Association is accredited as an approver of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
Disclosure/Conflict of Interest
This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation
There are no conflicts of interest for any individual in a position to control content for this activity.
How to obtain CE contact hours
Criteria for successful completion includes attendance at the entire event (3 days); participation in hands on activities, a post-test score of 80% or better and completion of an evaluation.
There are abundant hotel options in the downtown San Diego area. The training site is 0.1 miles away from the Manchester Grand Hyatt and the Embassy Suites by Hilton San Diego Bay Hotel.


The Center for Excellence training center is located in the Marina District of beautiful San Diego! The temperate coastal climate, convenient airport, and local attractions make San Diego a great destination any time of year!
The San Diego airport is less than 4 miles from our office and area hotels, an easy Uber/Lift or taxi ride.

Jennifer Kennedy
Vice President of Quality and Standards
CHAP - Community Health Accreditation Partner
Dr.Jennifer Kennedy will lead all performance improvement activities at CHAP usingtargeted indicators of patient-centered performance and care. In addition, shewill also design, revise, and develop our CHAP Standards of Excellence.
In herprevious role, she has served as the Senior Director of Quality &Regulatory for the National Hospice & Palliative Care Organization and hasbeen with the organization since 2006. She has more than 35 years of experienceas a leader and nurse in diverse healthcare settings and has worked in hospiceand palliative care for the last 20+ years.
She has a doctoral degreein health care education and policy, a dual master’s degree in health educationand case management, a bachelor’s degree in nursing, and is a certifiedhealthcare compliance professional.
Jennifer led the NHPCOhospice quality team and interacted with CMS and their contractors related tohospice regulatory and quality issues. She is also a member of the ANA’snational palliative nursing task group and has been honored by the UK’s St.Christopher’s Hospice as a Nursing Pioneer for their 2020 Palliative CareNursing Project.
“Our patient-centered,partner-focused philosophy is most important at the intersection of our qualityimprovement implementation and research, and our standards of excellence. Weare excited to add Dr. Kennedy to the team and know that her leadership and experiencewill enable us to continue to advance quality patient-centered care.” – NathanJ. DeGodt, President & CEO
Jennifer serves as facultyat national and state conferences, writes articles for the trade journals,contributes to and reviews health care publisher materials, and develops educationand resources for hospice and palliative care providers. She also teachesGraduate Health Care Administration courses at the university level.

Jan Sweat
VP, Learning Solutions
Community Health Accreditation Partner
Vice president of Learning Solutions, Jan Sweat comes to CHAP with over 25 years of experience in healthcare, with a focus in the post-acute industry. For nearly two decades, she worked for Kindred at Home in sales, sales leadership, operations, and talent development.
Prior to joining CHAP, Sweat directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and Palliative Care nationwide. In addition to her classroom impact, she spent several years as a growth strategist connecting corporate strategy to field implementation and interim area management. These roles equipped her with a unique perspective to solve provider problems with robust solutions.
After graduating from North Georgia College and State University earning a degree in Sociology with a minor in Psychology, she served as a case manager in a metro Atlanta hospital and a nursing home social service director for several years, where she supported countless patients and families.
There are no conflicts of interests.
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