August Hospice Operations Certification (San Diego, CA) - SOLD OUT!

  • Registration Closed. Maximum Number of Registrants reached.

This two and a half day workshop will focus on giving you all the tools you need for operational excellence with a goal of patient-centered care. This is a hands-on, skill-based workshop that is focused in on the hospice industry and has a tailored approach to increasing agency success.  Facilitated by Dr. Jennifer Kennedy, CHAP Vice President of Quality & Compliance!

Attendees will:

  • Increase knowledge of compliance standards in hospice care and apply knowledge in current organizational role.
  • Understand and implement quality improvement metrics
  • Evaluate leadership skills and apply new knowledge in day-to-day activities
  • Analyze HR related policies and ensure they meet required standards
  • Apply fiscal management skills
  • Increase knowledge of ethically appropriate business development strategies
Outcome: Successful completion of the workshop and a minimum score of 80% on the exam results in your certification as a CHAP Center for Excellence Certified Hospice Professional Operator© (CHPO©) and earn 18 Nursing Continuing Education credits*. 

Workshop Dates/Times:

  • Tuesday, Aug. 23 - 8:30-5:00pm
  • Wednesday, Aug. 24 - 8:30-5:00pm
  • Thursday, Aug. 25 - 8:30-5:00pm

Location: CHAP Office - San Diego, CA


  • CHAP Partner: (Reg. $2099) Early Bird Partner price $1899! (ends 07/15)
  • Non-CHAP Partner: (Reg. $2499) Early Bird price $2199! (ends 07/15)

Register now - our workshops are small and space is LIMITED. Each participant needs to have their own account and register for the workshop from their personal account.

If you have additional questions, please email

*Career certification is valid for three years. This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. To receive contact hours for this activity participants must attend the entire workshop, actively participate in engagement activities, pass a post-test with a score of 80% or higher, and submit an evaluation.

This activity has been submitted to the Virginia Nurses Association for approval to award contact hours. The Virginia Nurses Association is accredited as an approver of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

Disclosure/Conflict of Interest

This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation

There are no conflicts of interest for any individual in a position to control content for this activity.

How to obtain CE contact hours

Criteria for successful completion includes attendance at the entire event (3 days); participation in hands on activities, a post-test score of 80% or better and completion of an evaluation.

There are abundant hotel options in the downtown San Diego area. The training site is 0.1 miles away from the Manchester Grand Hyatt and the Embassy Suites by Hilton San Diego Bay Hotel.


The Center for Excellence training center is located in the Marina District of beautiful San Diego! The temperate coastal climate, convenient airport, and local attractions make San Diego a great destination any time of year! 


The San Diego airport is less than 4 miles from our office and area hotels, an easy Uber/Lift or taxi ride.


Jennifer Kennedy

Vice President of Quality and Standards

Community Health Accreditation Partner

Dr.Jennifer Kennedy will lead all performance improvement activities at CHAP usingtargeted indicators of patient-centered performance and care. In addition, shewill also design, revise, and develop our CHAP Standards of Excellence.

In herprevious role, she has served as the Senior Director of Quality &Regulatory for the National Hospice & Palliative Care Organization and hasbeen with the organization since 2006. She has more than 35 years of experienceas a leader and nurse in diverse healthcare settings and has worked in hospiceand palliative care for the last 20+ years.

She has a doctoral degreein health care education and policy, a dual master’s degree in health educationand case management, a bachelor’s degree in nursing, and is a certifiedhealthcare compliance professional.

Jennifer led the NHPCOhospice quality team and interacted with CMS and their contractors related tohospice regulatory and quality issues. She is also a member of the ANA’snational palliative nursing task group and has been honored by the UK’s St.Christopher’s Hospice as a Nursing Pioneer for their 2020 Palliative CareNursing Project.

“Our patient-centered,partner-focused philosophy is most important at the intersection of our qualityimprovement implementation and research, and our standards of excellence. Weare excited to add Dr. Kennedy to the team and know that her leadership and experiencewill enable us to continue to advance quality patient-centered care.” – NathanJ. DeGodt, President & CEO

Jennifer serves as facultyat national and state conferences, writes articles for the trade journals,contributes to and reviews health care publisher materials, and develops educationand resources for hospice and palliative care providers. She also teachesGraduate Health Care Administration courses at the university level.

Jan Sweat

VP, Learning Solutions

Community Health Accreditation Partner

Jan Sweat found her way to the post-acute care space after spending five years as a hospital case manager and two as a nursing home social service director. Utilizing the services for her patients as they discharged gave her a desire to help patients maneuver safely through the care continuum while maximizing their outcomes. 


Jan worked with the largest Home Health, Hospice, Palliative and Community Care company in the US prior to joining CHAP. She has trained over 10,000 associates nationally from business development, operations and clinical. She is a seasoned facilitator and content developer who loves the light bulb moments while she is facilitating.  Jan also has extensive experience with mentoring and leadership development in her career helping associates reach their full potential.


In her spare time, Jan enjoys spending time with her family having adventures from kayaking in Cenotes to zip lining in jungles.      

There are no conflicts of interests. 


Live In-Person Event
08/23/2022 at 8:00 AM (PDT)   |  2 days, 4 hours  |  Attendance Required
08/23/2022 at 8:00 AM (PDT)   |  2 days, 4 hours  |  Attendance Required San Diego
Hospice Operations Certification Survey
6 Questions
6 Questions Please provide us your candidate feedback
Hospice Operations Certification Exam
45 Questions  |  2 attempts  |  45 minute limit  |  63/78 points to pass
45 Questions  |  2 attempts  |  45 minute limit  |  63/78 points to pass This is a timed exam and you are allowed two attempts. Please note that once you begin the exam - it will count as an attempt. This exam is 45 questions, worth a total of 78 points - 63 points is required for passing (80%).
Hospice Operations CE Certificate
Live Viewing: 18.00 Contact Hours credits and certificate available
Live Viewing: 18.00 Contact Hours credits and certificate available Each participant must attend all sessions for the Hospice Operations Certification. Participation includes engagement activities such as discussion and small group activities. 18.00 contact hours are pending for this workshop. This certificate is for your CE credits.