August 2026 The CAHPS Formula: Clear Strategies for Five-Star Performance (Virtual)
Includes Multiple Live Events. The next is on 08/18/2026 at 11:00 AM (EDT)
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Register
- General - $899
- Partner - $899
- Consultant - $899
- Staff - Free!
Transform Your Home Health or Hospice into a Five-Star Powerhouse
Every agency that has a 5-star rating in patient experience has its own unique journey, a path shaped by intention, planning, and expectations. Join us for two half-day virtual sessions that will empower you to transform your Home Health or Hospice Agency into a Five-Star leader in the industry. Here's what you'll gain:
- Master the Five-Star Path: Discover the proven roadmap to achieving Five-Star status.
- CAHPS Star System Demystified: Learn how to calculate your Stars with small sample sizes and leverage the CAHPS Star System to your advantage.
- Design Your Five-Star Visit Structure:
- Therapy Visits
- Routine Visits
- Admissions Visits
- In-Facility Visits
- And more
- Effective System Teaching: Acquire the skills to effectively teach your team the Five-Star system to your team.
- Value and Financial Impact: Understand the value and financial benefits strong CAHPS scores bring to your agency.
- Standards and Accountability: Learn how to implement high standards and accountability across your agency.
- Key Measures and Reports: Identify the essential measures and reports needed to reach and maintain Five-Star status.
And so much more. Click here to read: What It Really Takes to Deliver Five-Star Care | CHAP
Who should register: Anyone in your agency! Everyone has an impact on building a five-star agency.
Meet Your Expert Faculty
- Bill Taylor, CPA - DataSharks
- Nancy Mueller - Multi-View Incorporated Systems
- Natalie Venable - CHAP Learning Solutions Specialist
Don't miss this opportunity to elevate your skills at transforming your agency to Five-Star excellence. Registrations are on an individual basis. If you would like to register three or more participants, email us for a discount, education@chapinc.org
Price: $899
Dates/Times:
- 08/18: 11am-3:30pm ET
- 08/19: 11am-3:30pm ET
Bill Taylor
CPA
Bill Taylor is a North Carolina based CPA who learned Hospice and Home Health at MVI where he led the consulting division for many years. He started his professional life as Journalism major at the University of Tennessee and later gravitated toward accounting after running a newspaper plant for several years. Semi-retired, Bill now does the occasional project for MVI, processes Medicare Cost Reports and teaches for CHAP.
Bill also serves on the NHPCO Finance and IT Steering Committee.
Nancy mueller
Consultant
Multi-View Inc (MVI)
Nancy joins the MVI team after spending several years as an MVI client in the world of Hospice finance. Nancy helps clients implement their Model, including their compensation systems and Hospice accounting practices. Nancy manages the MVI Magic! service, meaning she’s usually on the road working directly with clients who want to more quickly raise their quality and improve their financials. Nancy can be found at many MVI Conferences and Workshops soaking up the electricity created when Andrew teaches Hospice leaders the business of Hospice. When she’s in the office, Nancy also provides support for CYMA & F9 and is a member of the Cost Report Team. She has a Bachelor’s of Business Administration with a specialty in Accounting from St. Mary’s College. Notre Dame, IN. Nancy is also a CHAP Certified Consultant.
Natalie Venable
Learning Solutions Specialist
CHAP
Natalie Venable earned her Bachelor of Science in Occupational Science from Eastern Kentucky University in 2012, followed by a Master of Science in Occupational Therapy in 2014. Her extensive career as an occupational therapist spans various settings, including outpatient care for both adult and pediatric populations, skilled nursing facilities, and home health services. Over the past six years, Natalie has dedicated her expertise to home health and hospice, assuming key leadership roles in quality assurance, compliance, and regulatory affairs.
Natalie is the founder and CEO of Thrive Healthcare Solutions, LLC, and works on the CHAP Learning Solutions Team. Specializing in enhancing quality outcomes, survey preparedness, and operational efficiencies. Additionally, Natalie holds certifications as a Lean Healthcare Professional, COS-C, CHS-C, AFC-CP and CHAP Certified Consultant, further underlining her commitment to excellence in healthcare management and improvement.
