April 2027 Home Health Operations Certification (San Antonio, TX)

Vicki is a multistate registered nurse with more than 40 years of healthcare experience. The majority of her experience has been based in the home services arena including home health, hospice, home care and home infusion. Most recently, Vicki served as a clinical consultant supporting agencies across the U.S. to achieve regulatory compliance. Vicki has also served as a CHAP site visitor, home health, home care and hospice administrator and clinic director and as a marketing director for home health and home infusion organizations. She has achieved the Certified HOPE Specialist-Clinical credential and is a CHAP Certified Home Health and Hospice Consultant.

Vicki achieved her Associate of Science in Nursing from West Georgia College and later completed her Bachelor of Science in Nursing and MBA in Healthcare Management from Western Governors University. Vicki is married with 3 adult children. She and her family have taken many road trips and have tent-camped across the lower 48 states spending time in all. They are also boaters and hikers and have visited Disney World many times over the years.

Natalie Venable earned her Bachelor of Science in Occupational Science from Eastern Kentucky University in 2012, followed by a Master of Science in Occupational Therapy in 2014. Her extensive career as an occupational therapist spans various settings, including outpatient care for both adult and pediatric populations, skilled nursing facilities, and home health services. Over the past six years, Natalie has dedicated her expertise to home health and hospice, assuming key leadership roles in quality assurance, compliance, and regulatory affairs.

As the founder and CEO of Thrive Healthcare Solutions, LLC, Natalie leverages her wealth of experience to offer consultancy services nationwide. Specializing in enhancing quality outcomes, survey preparedness, and operational efficiencies, Natalie's consultancy focuses on empowering home health and hospice agencies to excel in their service delivery. Additionally, Natalie holds certifications as a Lean Healthcare Professional, COS-C, CHS-C, AFC-CP and CHAP Certified Consultant, further underlining her commitment to excellence in healthcare management and improvement.

Vice President of Learning Solutions, Jan Sweat, brings over 25 years of experience in healthcare, with a particular focus on community-based care. Her career spans nearly two decades across sales, sales leadership, operations, and talent development.

Prior to joining CHAP, Jan directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and Palliative Care nationwide. In addition to her classroom impact, she spent several years as a growth strategist connecting corporate strategy to field implementation and interim area management. These roles equipped her with a unique perspective to solve provider problems with robust solutions.    

After graduating from North Georgia College and State University with a degree in Sociology and a minor in Psychology, she served as a Case Manager at a Metro Atlanta hospital and a Nursing Home Social Service Director for several years, supporting countless patients and families.

Denise Stanford is passionate about the impact of education and training on quality improvement in healthcare. As someone who has utilized community-based healthcare services for loved ones, she understands the importance of high-quality care and services.

Denise personally experienced how education and training can transform an individual’s life and the lives of those they touch. Denise has been working as an educator in community-based healthcare for over 15 years. She greatly enjoys creating learning experiences that engage learners and teach real-time skills that can be immediately applied on the job. Her master’s degree in adult learning has allowed her to work on the development of workshops and e-learning for healthcare professionals, focus on training for community members, and serve as an adjunct professor working with first-time college students. In her role at CHAP, she helps craft meaningful learning experiences and oversees the operation of the Learning Solutions department.