Terms and Conditions

Please read these CHAP Center for Excellence© Policies carefully before using CHAP Education: Home (chaplinq.org) ("the Site") operated by Community Health Accreditation Partner ("us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of CHAP Education: Home (chaplinq.org). By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. CHAP Center for Excellence© reserves the right at its sole discretion to make changes to these Policies from time to time, and those changes will be effective immediately upon posting.

Please review these policies periodically for changes.


Links To Other Sites

Our Site may contain links to third-party sites that are not owned or controlled by CHAP Center for Excellence©. CHAP Center for Excellence© has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.


Anti-Discrimination Policy

CHAP Center for Excellence© supports active equality for all persons, and any providers or partners of CHAP Center for Excellence© are prohibited from discriminating on any basis specified by federal, state or local laws, in the administration of their programs.

Learners or instructors with concerns about the application of civil rights laws with respect to this Site may contact Denise Stanford, Executive Director, Center for Excellence. That contact info is 202.803.7839, email is denise.stanford@chapinc.org.

Individuals with disabilities who seek reasonable accommodations or information concerning accommodations should also contact Denise Stanford.


Intellectual Property Policy

A Content Developer under contract to CHAP Center for Excellence© will acknowledge that all writings or other copyrightable work developed or produced by a Content Developer under an agreement with CHAP Center for Excellence© is a work for hire and is owned by CHAP Center for Excellence©.

Any writings and inventions developed by the Content Developer for CHAP Center for Excellence© in connection with the Work performed under contract shall be the sole and exclusive property of CHAP Center for Excellence© and the Content Developer will assign to CHAP Center for Excellence© any and all right, title and interest in the work performed by the Content Developer under the agreement or as specified in the individual contract.

CHAP Center for Excellence© may use and alter such work without accounting to the Content Developer in any way and may add to it or combine it with other work, during and after the term of a contract without obligation or liability of any kind to the Developer.

The Content Developer shall not use the body of the Work as a part of an educational or instructional package that competes directly with any program of CHAP Center for Excellence© (a “Prohibited Usage”) unless specified in the individual contract. A Prohibited Usage shall include offering the subject material as a correspondence course, or as a course on CD or as a part of on-line training on behalf of a direct competitor of the CHAP Center for Excellence©.

Intellectual Property Rights of Third Parties: The Content Developer will assure CHAP Center for Excellence© that it will not knowingly violate the proprietary rights of any third party, including any trade secrets, patents or copyrights of such party.

More specifically, CHAP Center for Excellence© prohibits plagiarism in the development of courses and seminars. Plagiarism is the act of stealing another person’s intellectual property which includes ideas, inventions, original works of authorship, words, slogans, designs, proprietary information and using them as your own without proper acknowledgement and/or permission of the original author or inventor.


Pricing/Refund Policy

All credit card purchases of educational content are subject to the following:

On Demand Courses/webinars: no refunds are offered for on demand courses and webinars. However, the course or webinar registration may be transferred to another user if the course has not been completed or the webinar has not yet taken place.

Disease Program Certifications: There are no refunds offered after the purchase of a Disease Program Certification. Agencies working towards a disease program certification will notify CHAP Center for Excellence© of their readiness for review. The review will take place within 45 days of readiness. If the program does not pass certification upon initial review, a report with corrections will be provided and a secondary review will take place within 45 days of notification of secondary readiness. If the program does not pass at upon second review, the agency will need to repurchase the certification and repeat the process.

In-person & virtual workshops: Refunds will be offered if the registration is cancelled 30 days or more prior to the first day of the workshop. A 50% refund will be provided if registration is cancelled less than 30 days prior to the first day of the workshop. However, a registration may be transferred to another participant, or a participant may also elect to attend a future workshop in lieu of a refund if requested a minimum of 14 days in advance of the start of the workshop.

Allow 7-10 days for processing of refunds.


Record Retention Policy

CHAP Center for Excellence© retains all student records and transcripts for a minimum of seven (7) years from the completion date.



We may terminate your access to the site, without cause or notice from CHAP Center for Excellence© which may result in the forfeiture of all information that you have provided to us. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability (see "Record Retention Policy").

This clause is likely unenforceable as the mere act of visiting or browsing a site likely does not establish the expectation or intent of the browsing party to enter into a binding agreement.  Accordingly, you could delete the words “visiting or browsing the Site,” but I don’t object to keeping them in; they just likely could not be enforced.

It is fine to include these terms here, but the contract terms with the developer will prevail and may contain different “legal” language to accomplish the ends described here.