The hospice interdisciplinary team is the key to quality care for patients and families. However, the holidays can bring about increased grief and stress for them. How does this issue impact quality delivery of care and how can the team implement self-care strategies? This webinar will discuss those issues, identify ways for clinicians to cope effectively to ensure quality delivery of care.
- Identify areas of holiday related stress which may have an impact of delivery of care.
- List the specific quality indicators which may be impacted.
- Identify ways for healthcare providers to cope with their own grief and stress while helping patients and families during this time of year.
Joy Berger, DMA, FT, BCC, MT-BC
CEO, Composing Life Out of Loss
Dr. Berger is a hospice and palliative care educator for professionals and volunteers, for patients’ caregivers and families, and for community conference events. As a chaplain and music therapist at Hospice of Louisville (KY), Joy received NCHPP’s National Heart of Hospice Psychosocial/Spiritual Care award. She is an author in Routledge’s acclaimed Series in Death, Dying, and Bereavement. As director of education and volunteers at Hosparus, Joy chaired NCHPP’s Research/Academic/Education section. As quality researcher, she redesigned integration of regulatory and accreditation standards with system-wide policies and procedures, and developed new technologies for efficient utilization. As director of education for the Hospice Education Network, Joy developed content and coached hospice and palliative care educators—nationally—on customized ways to improve their staff and volunteer education.
Today, as CEO of Composing Life Out of Loss, Joy equips hospice and palliative care organizations with creative, compassionate online education and support resources for improving training of and communications with caregivers and families, across the continuum of care.