Core Standards of Excellence

Through the application of these standards, CHAP strives to help our customers:

  • Strengthen internal operations
  • Promote continuous quality improvement techniques and systems
  • Promote consumer safety, satisfaction and outcomes
  • Affirm public trust
  • Meet community health needs in a cost-efficient and effective manner
  • Maintain the viability of community health practice nationwide

The Standards of Excellence are built on four underlying principles:

  1. The organization's structure and function consistently supports its consumer-oriented mission.
  2. The organization consistently provides high-quality services and products.
  3. The organization has adequate human, financial and physical resources to accomplish its stated mission and purpose.
  4. The organization is positioned for long-term viability.

We continually review the Standards of Excellence to ensure they remain relevant for home and community-based health care providers.


Core Standards
Open to download resource.
Open to download resource. pdf (electronic)