CHAP Core Standards of Excellence

Through the application of these standards, CHAP strives to help our customers:

1. Strengthen internal operations
2. Promote continuous quality improvement techniques and systems
3. Promote consumer safety, satisfaction and outcomes
4. Affirm public trust
5. Meet community health needs in a cost-efficient and effective manner
6. Maintain the viability of community health practice nationwide

The Standards of Excellence are built on four underlying principles:

1. The organization's structure and function consistently supports its consumer-oriented mission.
2. The organization consistently provides high-quality services and products.
3. The organization has adequate human, financial and physical resources to accomplish its stated mission and purpose.
4. The organization is positioned for long-term viability.

We continually review the Standards of Excellence to ensure they remain relevant for home and community-based health care providers.