CHAP 2019 Hospice Accreditation Intensive Web Series

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Welcome to the 2019 CHAP Hospice Accreditation Intensive Series! 
This blended learning experience includes self study readings, interactive courses, on demand webinars and an online discussion forum designed to help you retain knowledge. 
Learning Objectives 
At the end of this webinar, participants will be able to: 
  1. Outline the CHAP Accreditation process. 
  2.  Identify the modifications and additions within the New CHAP Hospice Standards of Excellence . 
  3.  Identify trends in deficient practice under the CMS Hospice Conditions of Participation. 
  4.  Apply performance improvement strategies specific to identified deficient practices.
Audience 
Hospice administrators and other leadership, clinical educators, compliance officers, QAPI personnel 


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Bobbie Warner BSN, RN

Director of Education, CHAP

Community Health Accreditation Partner

Bobbie Warner is a Registered Nurse who obtained her BSN from Eastern University. Bobbie has worked in the community health environment for over 25 years in multiple capacities. Her community-based career began with providing direct patient care for several years in home health, hospice and private duty. She has held multiple management roles in Administration, Education and Performance Improvement. Bobbie joined CHAP in 2009 as a Site Visitor; moved into the role of Director of Accreditation in 2015 and In March of 2020 Bobbie took on the role of CHAP’s Director of Education. She gets true enjoyment when witnessing the “light bulb” moment of a learner.


Lisa Goodlow, BSN, RN, MSM

Director of Accreditation, CHAP

Lisa Goodlow, BSN, RN, MSM is Director of Accreditation at Community Health Accreditation Partners.  Prior to joining CHAP, Lisa served as the executive director of home care services for a non-profit agency in Ohio.  Lisa brings more than 30 years of experience in home care, hospice and private duty services to her role.  She is a bachelor’s prepared Registered Nurse and holds a master’s degree in management.  She also previously served on the Ohio Council for Home Care Board of Directors.      

Jennifer Shepherd, MSN, MHA, RN-BC, NEA-BC, CHPN, CCRN-K

Director, Educational Services, CHAP

Jennifer Shepherd has 25 years’ experience in healthcare and nursing leadership. She is best known for her clinical management and professional development capabilities; leading teams to cultivate and implement innovative education strategies, ensuring achievement of organizational goals. She has master’s degrees in both nursing and in healthcare administration and is currently obtaining her DNP.  Jennifer serves on the Virginia Nurses Association Board as Commissioner of Workforce Issues and holds a position on Capella’s School of Nursing and Health Sciences Advisory Board. She holds advanced certifications as a nurse executive, in hospice and palliative nursing, pediatric critical care and nursing professional development. 

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Select the "View On-Demand Recording" button to begin.
Select the "View On-Demand Recording" button to begin.
2019 CHAP Hospice Standards of Excellence
Open to download resource.
Open to download resource.
Overview of CHAP Standards of Excellence Format & Process
Open to download resource.
Open to download resource. Please download the 2019 CHAP Hospice Standards of Excellence prior to viewing this presentation. Please open the presentation in slideshow mode and click on the speaker icon in the lower left corner to hear the audio. Once completed, click the down arrow button on your computer to advance the slides.
Discussion Assignment
Graded as Pass/Fail
Graded as Pass/Fail Please post to the Discussion Group your initial thoughts on the new CHAP Hospice Standards
CH 1: Patient Family Centered Care (HPFC)
Begin self-paced component package.
Begin self-paced component package. Please download the 2019 CHAP Hospice Standards of Excellence prior to viewing this presentation.
CH 2: Assessment, Care Planning & Coordination (HCPC)
Begin self-paced component package.
Begin self-paced component package. Please download the 2019 CHAP Hospice Standards of Excellence prior to viewing this presentation.
WEBINAR #1: Process, HPFC & HCPC
05/21/2019 at 2:00 PM (EDT)   |  60 minutes
05/21/2019 at 2:00 PM (EDT)   |  60 minutes WEBINAR #1: Process, HPFC & HCPC
CH 3: Care Delivery & Treatment (HCDT)
Open to download resource.
Open to download resource. Please download the 2019 CHAP Hospice Standards of Excellence prior to viewing this presentation. Please open the presentation in slideshow mode and click on the speaker icon in the lower left corner to hear the audio. Once completed, click the down arrow button on your computer to advance the slides.
CH 4: Hospice Care to Residents of Facility (HSRF) & CH 5: Hospice Inpatient Care (HSIC)
Open to download resource.
Open to download resource. Please download the 2019 CHAP Hospice Standards of Excellence prior to viewing this presentation. Please open the presentation in slideshow mode and click on the speaker icon in the lower left corner to hear the audio. Once completed, click the down arrow button on your computer to advance the slides.
Discussion Assignment Chapters 1-4
Graded as Pass/Fail
Graded as Pass/Fail Please post to the Discussion Group any questions regarding Chapters 1-4 you may have here. They will be facilitated and answered by a member of CHAP staff.
WEBINAR #2: HCDT & HSRF
05/28/2019 at 2:00 PM (EDT)   |  60 minutes
05/28/2019 at 2:00 PM (EDT)   |  60 minutes Webinar #2: HCDT & HSRF
CH 6: Human Resource Management (HSRM)
Begin self-paced component package.
Begin self-paced component package. Please download the 2019 CHAP Hospice Standards of Excellence prior to viewing this presentation.
CH 7: Infection Prevention and Control (HIPC) & CH 8: Information Management (HSIM)
Begin self-paced component package.
Begin self-paced component package. Please download the 2019 CHAP Hospice Standards of Excellence prior to viewing this presentation.
WEBINAR #3: HSIC, HSRM, HIPC & HSIM
06/04/2019 at 2:00 PM (EDT)   |  60 minutes
06/04/2019 at 2:00 PM (EDT)   |  60 minutes WEBINAR #3 (HSIC, HSRM, HIPC & HSIM)
CH 9: Emergency Preparedness (HSEP) & CH 10: Quality Assessment and Performance Improvement (HQPI)
Open to download resource.
Open to download resource. Please download the 2019 CHAP Hospice Standards of Excellence prior to viewing this presentation. Please open the presentation in slideshow mode and click on the speaker icon in the lower left corner to hear the audio. Once completed, click the down arrow button on your computer to advance the slides.
CH 11: Leadership & Governance (HSLG)
Begin self-paced component package.
Begin self-paced component package.
Discussion Assignment Chapters 5-11
Graded as Pass/Fail
Graded as Pass/Fail Please post to the Discussion Group any questions regarding Chapters 5-11 you may have here. They will be facilitated and answered by a member of CHAP staff.
WEBINAR #4: HSEP, HQPI & HSLG
06/11/2019 at 2:00 PM (EDT)   |  60 minutes
06/11/2019 at 2:00 PM (EDT)   |  60 minutes WEBINAR #4: HSEP, HQPI & HSLG
WEBINAR #5: Site Visit Readiness: How to Prepare
06/13/2019 at 2:00 PM (EDT)   |  60 minutes
06/13/2019 at 2:00 PM (EDT)   |  60 minutes WEBINAR #5: Site Visit Readiness: How to Prepare
Demystifying the POC Course
Begin self-paced component package.
Begin self-paced component package.
WEBINAR #6: Q&A
06/25/2019 at 2:00 PM (EDT)   |  30 minutes
06/25/2019 at 2:00 PM (EDT)   |  30 minutes WEBINAR #6: Q&A
Course Evaluation 2019
10 Questions
10 Questions CHAP Evaluation
Certificate of Completion
6.75 Nursing Contact Hours credits  |  Certificate available
6.75 Nursing Contact Hours credits  |  Certificate available