Are You Ready? The Most Common Hospice Survey Findings


This on demand webinar reviews the most common cited deficiencies in hospice surveys. Discussion includes specifics regarding findings and action to take in response, including creating related QAPI studies.

Learning Objectives

At the end of this webinar, participants will be able to:

  1. Benchmark their performance with other hospice organizations nationally.
  2. Identify the most commonly cited deficiencies during the hospice survey, and use such as audit criteria for their own procedures and processes.
  3. Identify solutions to address common deficiencies, including QAPI studies. 


Hospice Administrators and other Leadership, Clinical Educators, Hospice Physicians, Compliance Officers, QAPI personnel

Continuing Education Information and Disclosures: 

There are no conflicts of interest for any individual in a position to control content.

Completion of both the webinar and evaluation is required to obtain contact hours. If you are viewing in a group format, you still must register independently in order to obtain CE credit. 

This educational activity will award 1.0 nursing contact hours for successful completion until September 18, 2020.

This continuing nursing education activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation

Bundle discount! Save $50 by purchasing the entire CHAP Hospice Webinar Series. Click here for the series. 

Barbara McCann

CHAP President and CEO

Barbara McCann is CHAPs President and CEO. She previously served as the Chief Industry Officer of Interim HealthCare Inc., the nation’s largest home care and hospice franchisor with over 300 offices in 44 states.  Ms. McCann joined Interim HealthCare in January 1998, and served as the Chief Clinical Officer overseeing the company’s corporate clinical operations team developing policies, procedures, and practice guidelines for the delivery of patient care, as well as compliance with federal law and regulation and professional standards of practice.  She also directed the national chronic care programs.  In 2010, Ms. McCann assumed the role of Chief Industry Officer acting as the company liaison and industry representative to Congress, CMS, MedPAC, the National Quality Forum, and the Patient-Centered Primary Care Collaboration, representing the roles of home care and hospice in medical homes and ACOs, as well other professional and consumer organizations.  In addition, Ms. McCann directs the national care transition programs partnering with hospitals, physicians, and payors to reduce avoidable readmissions and effectively transition chronically ill patients and their families to home self-management and safety. 

Ms. McCann is a Phi Beta Kappa graduate of the University of California at Berkeley where she received her Bachelor’s degree in Social Welfare.  She received her Master’s degree from the University of New Mexico, and actively practiced as a medical social worker in a variety of health settings, including home care and hospice, prior to joining the JCAHO in 1981.


Are You Ready? The Most Common Hospice Survey Findings
09/20/2018 at 2:00 PM (EDT)   |  60 minutes
09/20/2018 at 2:00 PM (EDT)   |  60 minutes
Course Evaluation 2018
10 Questions
10 Questions CHAP Evaluation: Are You Ready? The Most Common Hospice Survey Findings
Certificate of Completion
1.00 Contact Hours credit  |  Certificate available
1.00 Contact Hours credit  |  Certificate available